Dispatch Controller at South African National Blood Service (SANBS)

Introduction

• To manage the drivers and to manage the fleet management system according to allocated areas.

Job description

KEY PERFORMANCE AREAS (KPAS)
KPA 1: Ensures the effective Supervision of the day to day operations of the Transport Department
KPI

• Interpret the demands on the transport department of all scheduled standard routine trips, as well as additional ad hoc trips.
• Allocate and schedule all trips on a daily basis according to Transport Roster for routine deliveries, and add additional collections and deliveries onto trip sheets.
• Hand over trip sheets, Delivery Sheets and Vehicle Inspection Forms to the individual drivers.
• Inspect vehicle with driver using the Vehicle Inspection Checklist.
• Retain Vehicle Inspection Checklist and record and report damages to vehicle on the Fleet Management System.
• Undertake enquiry of unreported damages and missing accessories.
• Manage deviations from trips as reported by drivers.
• Monitor route progress according to fleet management system.
• Debrief once drivers have returned.
• Undertake vehicle inspection according to Vehicle Inspection Checklist.
• Hand over outstanding uncompleted Trips to the New Shift Dispatch Controller.

KPA 2: Manages and Controls the SANBS Vehicle Fleet
KPI

• Allocate available vehicles with discretion according to daily departmental needs.
• Ensure that all vehicles are inspected by Dispatch Controller utilising the Vehicle Checklist ensuring that both parties sign off the Checklist before the Driver departs for allocated route.
• Ensure that a Logbook must be utilised when a pool vehicle is allocated and inspected.
• Report Accident and complete Accident Claim Form to Transport Admin within 24 hours.
• Ensure that action is taken if a company vehicle has been abused and takes Disciplinary Action when necessary.

KPA 3: Ensure the continuous updating of the Fleet Management System

KPI

• Check that driver hands all completed Delivery Sheets, Collection Sheets, Vehicle Checklists, Garage cards, Petrol Slips, Customer Services Assessment Forms, Keys, Discrepancy Reports and Deviation Reports.
• All collections and deliveries will be captured on Fleet Management System.
• Schedule routing and planning of routes – must be done on the Fleet Management System.
• Debriefing process of collections and deliveries must be completed at the end of each shift on the Fleet Management System.
• Complete cost allocations to different cost centres.
• Run a Proof of Delivery Report for stores. (add to driver success measure)
• Complete Insurance claim forms and hand to Administrative Controller.
• Ensure that all Collections and Deliveries have been executed and run Hamper Management Reports.
• Manage the stores and mail items by a waybill tracking system linked to the Fleet Management System.
• Run the report for the Vehicle License Discs and Vehicle Servicing.

KPA 4: Undertakes general administrative duties effectively and efficiently
KPI

• Draw up monthly schedules for the interior and exterior cleaning of vehicles.
• Perform all other duties as and when required within the SHEQ standards.
• Ensure the parking of all vehicles in allocated parking according to parking placards.
• Ensure that all duties are undertaken according to the SHEQ Standards.
• Ensures that all vehicles and drivers legally comply with the Road Traffic Act.
• Ensure the adherence to all SOP’s for drivers.

Competences

Cognitive

• Judgement and Decision Making
• Problem Solving
• Planning, organising and monitoring

Personal

• Assertiveness
• Flexibility and Adaptability

Interpersonal

• Customer service orientation
• Teamwork
• Communication

Prof. technical

• Road Transport/ Logistics skills.
• Administration Skills.
• Fleet management Skills.
• Computer Skills

Minimum requirements

Education

• Grade 12.
• Computer Literacy.
• Code C1 driver’s license with PDP.

Experience and knowledge requirements

• 1 Year experience working in a Logistics/Transport environment as a supervisor of people.
• Experience of Supervising a Fleet of 100 Vehicles

Other (knowledge and skills).

• Understanding of a fleet management system
• experience with vehicle tracking.
• Read and understand all relevant SANBS policies and procedures.

Apply by: 25 February 2026