Divisional Head: Operations (ICT): ICTD50004 at City of Ekurhuleni

Key performance areas:

• Develop, integrate and monitor ICT operational strategies and plans, including maintaining strategic relationships to manage expectations
• Define and integrate risk mitigation policies and processes for critical risks and frameworks and ensure alignment with the ICT regulatory framework
• Plan, organize and Manage staff and overall operations to ensure stable operation of the organization`s IT infrastructure
• Develop, maintain, support and optimize key functional areas, particularly network infrastructure, server infrastructure data communication and tele-communication systems
• Schedule and Direct activities to resolve hardware and software problems in a timely and accurate fashion
• The Division Head will also work closely with the IT executive staff and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective infrastructure solutions for all aspects of the organization
• Develop ICT operational implementation programmes and communication plans, ensuring effective rollout and implementation
• Ensure optimal management of the ICT service desk
• Facilitate the development of programme plans that align information in projects, resources, timelines, monitoring and control
• Ensure effective financial management, control and corporate governance throughout area of accountability
• Ensure development of a functional Disaster Recovery Plan
• Conduct feasibility studies for various upgrade projects, improvements and other
• Develop and manage service level agreements for services sourced from external service providers
• Assist with planning and deployment of infrastructure security measures
• Prepare RPF's bid proposals, contracts, scope of work reports and other documentation for infrastructure and operations projects and associated efforts

Core Requirements:

• A B Degree in ICT or relevant equivalent NQF Level 7 qualification
• A postgraduate will serve as an added advantage
• In addition must have network, Telecommunications or ICT security certification
• 8 years’ relevant management experience of which at least 4 years’ must have been at Middle Management level
• Strategic capability and leadership skills
• Have the ability to apply risk management strategies
• The ability to support and implement good governance, ethics and values
• Knowledge of relevant legislation
• An understanding of political and administrative structures
• The ability to implement innovative service delivery methods
• People management and empowerment skills
• Operational financial management skills
• An understanding of Standard Operating Procedures (SOPs)
• Knowledge and understanding of internal and external IT environments
• An understanding of business technology