Document Indexing Clerk (JG11) at Sanlam Group

WHAT WILL YOU DO?

• The successful candidate will be responsible for the correct indexing of all claims related documentation and a pre-determined order, ensuring that these images are clear enabling easy and effortless retrieval for the handling and finalizing of claims.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
 KEY RESPONSIBILITIES

• Efficient retrieval of documents for all claims as and when required.
• Liaise with preparation team(s) as and when necessary, regarding priority lists etc.
• Operating the scanning machines according to pre-determined guidelines
• Allocation and indexing of all scanned documents from scanning queues.
• Accurate identification of documents manually and electronically

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 2 – 3 years claims related experience
• Experience in indexing of documentation
• Experience in co-ordination of mail distribution
• Maintaining, filing and retrieval of documents 
• Understanding of Claims Registration Process
• Claims Enquiries Process 
• Appointing of Service Providers experience 
• Team Player
• Accountability

KNOWLEDGE AND SKILLS

• Relevant system knowledge
• Computer literate (MS Office package)
• Technical product knowledge
• Good communication skills
• Analytical skills
• Delivery/results orientated.

PERSONAL ATTRIBUTES

• Client Service Orientation
• Problem solving 
• Decision making
• Resilience
• Handling information
• Gathering information
• Oral communication