Doorman at Belmond Mount Nelson Hotel

Description
Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Doorman to join our team.

• Create a welcoming environment for Hotel guests and facilitate their arrival and departure.
• Assist guests out of their vehicles as they enter the port cochere.
• Assist guests as they come in and out of the hotel entrance.
• work closely with the Concierge and Front Desk to ensure the smooth handling of guest luggage.
• Conduct all duties in accordance with departmental, Leading Quality Assurance and hotel standards.
• Maintain all Front of House areas in an orderly manner – general upkeep of the area, which includes the entrance, sidewalk, back of house store room, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.).
• Monitor the workflow and activity of the porters.
• Maintain and upkeep all departmental equipment, which includes polishing of the trolleys, umbrellas etc.
• Assist with Porter duties as and when required.
• Be well versed in all hotel services, hours of operation, key personnel, hotel policies, etc. in order to assist guests with queries.
• Assist with other departmental and hotel duties as assigned by management occasionally or on a daily basis.
• Ensure the free flow of movement in and out of the building and, if need be, help in the carrying of luggage and receiving packages delivered.

Requirements

• Previous Hospitality background advantageous.
• Good communication skills.
• Excellent listening skills with the ability to transmit information accurately.
• Excellent customer service skills and a high level of attention to detail.
• A decent degree of physical strength is required in order to carry luggage, as is an interest in helping people and providing excellent service at all times.
• Should be genuinely personable and cordial.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events