Job Vacancies at Belmond Mount Nelson Hotel -(3 Positions)

Description
Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Doorman to join our team.

• Create a welcoming environment for Hotel guests and facilitate their arrival and departure.
• Assist guests out of their vehicles as they enter the port cochere.
• Assist guests as they come in and out of the hotel entrance.
• work closely with the Concierge and Front Desk to ensure the smooth handling of guest luggage.
• Conduct all duties in accordance with departmental, Leading Quality Assurance and hotel standards.
• Maintain all Front of House areas in an orderly manner – general upkeep of the area, which includes the entrance, sidewalk, back of house store room, the port cochere and surrounding area to entrance (benches, trash cans and pot plants etc.).
• Monitor the workflow and activity of the porters.
• Maintain and upkeep all departmental equipment, which includes polishing of the trolleys, umbrellas etc.
• Assist with Porter duties as and when required.
• Be well versed in all hotel services, hours of operation, key personnel, hotel policies, etc. in order to assist guests with queries.
• Assist with other departmental and hotel duties as assigned by management occasionally or on a daily basis.
• Ensure the free flow of movement in and out of the building and, if need be, help in the carrying of luggage and receiving packages delivered.

Requirements

• Previous Hospitality background advantageous.
• Good communication skills.
• Excellent listening skills with the ability to transmit information accurately.
• Excellent customer service skills and a high level of attention to detail.
• A decent degree of physical strength is required in order to carry luggage, as is an interest in helping people and providing excellent service at all times.
• Should be genuinely personable and cordial.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

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We are looking for a Front Office Shift Leader to join our team.

• Primarily supervises the Front Office team members to ensure efficient and smooth operations for producing excellent guest satisfaction.
• Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
• Attend daily briefings & follow up on any pending items.
• Plan operations and allocate duties for the shift.
• Assist with on-the-job training of all Front Office team members.
• Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Ensure all takings for the day is correct, balanced and banked according to hotel policy and procedure.
• Maintain excellent relationships and professionalism among all associates.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
• Provide support and coverage to all areas of the Front of House division as required.
• Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
• Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Requirements

• Hospitality management diploma or similar relevant qualification -preferred.
• Must have 2-3 years’ experience in same or similar role within a luxury hotel environment.
• Guest focused.
• Team orientation.
• A motivated individual with good communication and interpersonal skills.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

go to method of application »

Description
Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Night Auditor to join our Front Office team.

Main duties include but are not limited to:

• Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with company guidelines.
• Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all discrepancies.
• Scrutinises front office allowances, rebates, discounts, paid outs and room transfers to ensure that they are correctly passed and authorised.
• Reconciles the credit card transactions processed through electronic data capture and is responsible for its batch closing.
• Monitors correct documentation of all transactions by Front Office staff.
• Responsible for preparation and processing of all reports generated e.g., Daily Handover and Financial Reports.
• Responsible of the balancing of all Food and Beverage pre-lists and report any discrepancies to the Front Office and Finance Manager.
• Keep the Front Office Manager informed on all major operational matters.
• Relieve the Night Manager in his / her absence.
• Ensure all other outlets are performing during the night e.g. Housekeeping, In Room Dining, Stewarding and Security.
• Check in guests arriving at night, handle guest requests and take reservations.
• Respond properly in the hotel emergency and safety situations.
• Provide accurate information to guests in a courteous manner, fill all reasonable guests request and requirements and anticipates guests needs.
• Take messages for in-house or arriving guests in accordance with procedures.
• Handle incoming and outgoing mail packages and faxes.

Requirements

• Hospitality management diploma or similar relevant qualification.
• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
• Experience with hotel reservations software – advantageous.
• Experience with accounting procedures and administrative tasks essential.
• Excellent written and verbal communication skills.
• Ability to manage staff & self.
• To be well versed with Front of House & Financial procedures.
• Excellent computer skills.
• Good understanding of data entry, accounting, word processing, invoicing and billing procedures.
• Self-motivated, proactive work ethic.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events