Front Office Shift Leader at Belmond Mount Nelson Hotel

We are looking for a Front Office Shift Leader to join our team.

• Primarily supervises the Front Office team members to ensure efficient and smooth operations for producing excellent guest satisfaction.
• Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
• Attend daily briefings & follow up on any pending items.
• Plan operations and allocate duties for the shift.
• Assist with on-the-job training of all Front Office team members.
• Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Ensure all takings for the day is correct, balanced and banked according to hotel policy and procedure.
• Maintain excellent relationships and professionalism among all associates.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
• Provide support and coverage to all areas of the Front of House division as required.
• Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
• Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Requirements

• Hospitality management diploma or similar relevant qualification -preferred.
• Must have 2-3 years’ experience in same or similar role within a luxury hotel environment.
• Guest focused.
• Team orientation.
• A motivated individual with good communication and interpersonal skills.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events