Night Auditor at Belmond Mount Nelson Hotel

Description
Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Night Auditor to join our Front Office team.

Main duties include but are not limited to:

• Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with company guidelines.
• Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all discrepancies.
• Scrutinises front office allowances, rebates, discounts, paid outs and room transfers to ensure that they are correctly passed and authorised.
• Reconciles the credit card transactions processed through electronic data capture and is responsible for its batch closing.
• Monitors correct documentation of all transactions by Front Office staff.
• Responsible for preparation and processing of all reports generated e.g., Daily Handover and Financial Reports.
• Responsible of the balancing of all Food and Beverage pre-lists and report any discrepancies to the Front Office and Finance Manager.
• Keep the Front Office Manager informed on all major operational matters.
• Relieve the Night Manager in his / her absence.
• Ensure all other outlets are performing during the night e.g. Housekeeping, In Room Dining, Stewarding and Security.
• Check in guests arriving at night, handle guest requests and take reservations.
• Respond properly in the hotel emergency and safety situations.
• Provide accurate information to guests in a courteous manner, fill all reasonable guests request and requirements and anticipates guests needs.
• Take messages for in-house or arriving guests in accordance with procedures.
• Handle incoming and outgoing mail packages and faxes.

Requirements

• Hospitality management diploma or similar relevant qualification.
• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry.
• Experience with hotel reservations software – advantageous.
• Experience with accounting procedures and administrative tasks essential.
• Excellent written and verbal communication skills.
• Ability to manage staff & self.
• To be well versed with Front of House & Financial procedures.
• Excellent computer skills.
• Good understanding of data entry, accounting, word processing, invoicing and billing procedures.
• Self-motivated, proactive work ethic.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events