DPD Clerk at Momentum Metropolitan Holdings Limited

Role Purpose    

The Document Processing Department (DPD) Clerk will be responsible for effectively handling a wide range of documents and forms. The DPD Clerk further needs to ensure that these documents and forms are distributed to the relevant business units and supporting functions, in a timely manner in order to ensure adherence to Service Level Agreements. The DPD Clerk will need to build strong relationships (internally & externally), work as part of a team & demonstrate innovative thinking in relation to business activities.

Requirements    

• 1-2 years of administration experience - advantageous
• Computer literate
• O2 knowledge - advantageous
• Grade 12/Matric

Duties & Responsibilities    

Receiving correspondence and allocating them to the relevant departments (Internal Process)

• Perform all tasks related to document imaging including prepping, scanning, and indexing documents.
• Ensure medical record documentation is processed into the correct patient medical record, department, and document type.
• Sort mail into priority handling categories to prepare for scanning; back-end vs. front-end and returned mail.
• Record registered mail received and distribute them to relevant departments where necessary.
• Printing, fulfillment, and distribution of outbound correspondence to members and service providers.
• Printing and distributing reports to various departments.
• Ensure the timeous and scheduled maintenance of printing and fulfillment equipment.
• Stock control management to ensure adequate levels for operations at all times.
• Any other ad-hoc functions that may be required from time to time.

Engage with clients in a client-centric manner

• Provide authoritative, expertise, and advice to clients and stakeholders.

Client Services

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

Self-management and teamwork(People)

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
• Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
• Take ownership of driving career development.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
• Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
• Take ownership of driving career development.

Assist with innovative ideas with regards to financial controls & planning (Finance)

• Identify opportunities to enhance cost-effectiveness & increase operational efficiency within the business.
• Demonstrate accountability & responsibility for Company resources allocated to you, with due respect.
• Provide input with regards to potential business risks & mitigation.

Competencies    

• Business acumen
• Client/stakeholder commitment
• Drive for results
• Leads change and innovation
• Impact and influence
• Self-awareness and insights
• Diversity and inclusiveness