South African National Parks is one of the world's leading conservation and scientific research bodies and a leading proponent of maintaining the indigenous natural environment.
South African National Parks, (SANParks), manages a system of parks which represents the indigenous fauna, flora, landscapes and associated cultural heritage of the country. Of al...
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A National Diploma in Tourism Management or equivalent from a reputable & recognized institution or Hotel School in Hotel Management, Tourism / Hospitality Management.
Three years’ operational experience in housekeeping, front office and terrain maintenance.
Two years’ experience in supervisory or management position.
Working knowledge of the Microsoft Office package and Room Seeker.
Sound communication and interpersonal skills.
Sound financial experience.
Code 8 driver’s license essential.
Responsibilities
Directly part in the managing all Front Office and Housekeeping to ensure that the courteous and efficient welcoming and departure procedures for guests are carried out.
Effective Customer Service by anticipating, meeting and exceeding the guests’ expectations.
To provide and sell all services and facilities offered by Augrabies Falls National Park.
Responsible for the Front Office and Access Control administration daily in accordance with laid down procedures.
Ensure that the cleanliness and furnishings within the Front Office, Conference Rooms, and Accommodation facilities are always in a good state of repair.
Assist with the compilation and management of operational budget for the tourism department of the park.
Ensure that Room seeker Management System and Front Offices processes align with operational and procedural policies.
Supervision and development of staff that includes the planning of work schedules, evaluation of work and determining of training requirements.
Stock takings / control and ordering through co-ordination by policy, procedures and ensure compliance and adherence to OHS standards and regulations. Ensure the security, health and safety of guests and staff.
Assist with the development of new tourism products and the marketing of the park and its facilities.
Be on-call outside normal working hours to take charge of any emerging crisis affecting visitors and staff.
To act in the absence of a Hospitality Services Manager and when delegated.
Take responsibilities of duties while being “Officer on Duty”.
Responsible for HR related matters including administration of attendance registers.
Ensure terrains (including gardens) are maintained in a good and acceptable standard.
Supervision over staff function.
Required to work over weekends, public holidays and Ad-hoc duties when required.
Responsible for weekly, monthly and annual report submissions.
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