E-Comm Customer Service Advisor at Timberland

Core competencies

• To interact with customers on a daily basis, primarily as a single point of contact for the resolution and escalation.
• Tracking and closure of, all queries, incidents, problems and requests for service from all end users.
• Concentrating on resolving the issues, escalating learning and focusing on root cause of issues.
• Excellent command of English language (both verbal and written)
• Solid organizational, administrative, time management skills and keen sense of attention to detail.
• Ability to manage client’s expectations
• Customer Focused - ability to excel in the provision of service
• Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods
• Solution Orientated with a proactive approach to problem resolution and detail

Requirements

• Retail experience.
• An ability to communicate with customers easily and effectively, with strong negotiation skills.
• A ‘customer first’ attitude and approach to working
• Computer literacy
• Organisational and administration skills