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  • Posted: Apr 17, 2026
    Deadline: May 4, 2026
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  • A discount retailer supplying electronic goods, appliances & related accessories to consumers in the mass middle market of Southern Africa at the lowest prices.
    Read more about this company

     

    E-Commerce Customer Service Agent (FTC)

    Job Description

    • We are looking for a dynamic and customer-focused E-Commerce Customer Service Agent to join our team. The successful candidate will be responsible for managing customer queries across multiple communication channels, ensuring a seamless and positive customer experience.

    Key Responsibilities

    • Respond to customer queries via phone, email, live chat, and social media
    • Resolve customer complaints efficiently and within set SLA timeframes
    • Accurately capture and update customer information on CRM systems
    • Provide clear, professional, and timely feedback to customers
    • Escalate complex issues to management when necessary
    • Maintain detailed records of customer interactions
    • Ensure all queries and complaints are closed within required timelines
    • Support customer retention through excellent service delivery

    Key Requirements

    • Grade 12 (Matric) – essential
    • Minimum 1 year experience in a customer service or customer resolution environment
    • Experience in retail or e-commerce (advantageous)
    • Tertiary qualification (advantageous)

    Skills & Competencies

    • Strong verbal and written communication skills
    • Excellent problem-solving and conflict resolution abilities
    • Ability to multitask and work under pressure
    • Strong time management and organisational skills
    • Customer-centric mindset
    • Active listening and interpersonal skills
    • High level of professionalism and resilience

    Technical Requirements

    • Proficiency in MS Office
    • Experience with CRM systems
    • Social media proficiency
    • Understanding of customer service best practices
    • Knowledge of the Consumer Protection Act (CPA) (advantageous)

    What We’re Looking For

    • A team player with a positive attitude
    • Someone who takes ownership and delivers results
    • Ability to follow processes and adhere to company policies
    • Passion for delivering excellent customer service

    Closing Date 22 April 2026

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Pepkor Lifestyle on pepkorlifestyle.simplify.hr to apply

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