E-Commerce Operations & Customer Service Coordinator - Under Armour - Cape Town at Ares Holdings

Key Responsibilities

E-commerce Strategy

• Execute seasonal strategies to support and meet revenue and margin targets.
• Determine specific product category opportunities to maximise growth areas.
• Develop and implement initiatives to ensure that the site delivers the best shopping experience for our customers.
• Develop and continuously optimise the e-commerce marketing.

Operational Partnerships

• Planning
• Supply Chain
• Global digital
• Merchandising
• Retail
• Supply chain and Marketing

Lead

• Manage Customer Service
• Manage the online fulfilment team on a day- to - day basis.

E-commerce Reporting and Analytics

• Analysis and reporting of the e-commerce related performance
• Monitoring and evaluation of users' behaviour to derive suggestions for improvements.
• Meet all global reporting requirements (KPI, Data, and Performance) as and when needed.

Requirements:

• Relevant Tertiary education
• 3+ years’ experience in a similar role
• Experience in online planning or buying.

Critical Competencies:

• Strong understanding of website design, development, and tracking
• MS Office proficiency
• Comprehensive understanding of Customer Service