Earnings Assessor at Rand Mutual - RMA

THE JOB AT A GLANCE

Reporting to the Team Leader:  Earnings Assessors, the incumbent will be required to liaise with employers to comprehend the salary and benefits reflected on claimants’ earnings, and to enable employers to share accurate information with RMA claim processing staff. The incumbent will also assist the Claims team to ensure that the amounts claimed are calculated correctly and that the percentage allocated for a claim is based on the correct values on the payslip and in line with COIDA limitations.

WHAT WILL YOU DO?

Confirm and verify earnings accurately

• Ensure timeous, correct and accurate calculation of earnings for COIDA and other Non COIDA Products for compensation of benefits being Temporary Total Disablement and Permanent Disablement; Pensions and Fatals on claims received
• Timeously manage workflow requests and notifications on earnings calculations
• Actively liaise with employers on claims earnings submitted procedures
• Conduct investigations on exceptional cases received from Claims staff in relation to earnings captured on processed claims
• Attend workshops to understand RMA Product offerings and operational procedures for such
• Timeous updating of RMA systems with Earnings requirements
• Add comprehensive and accurate notes to ensure that a complete synopsis of the calculations is on the system
• Maintain high standards of work in line with Quality Assurance metrics
• Observe adherence to Standard Operating Procedures
• Proactively identify earning declaration discrepancies and conduct payroll audits to identify non-compliance and\or employer training opportunities
• Provide input to communicate trends with employers using the RMA Newsletter
•  Provide comments to Quality Audit Reviews and timeously respond to Earnings related Quality and Internal Audit Findings
• Process, calculate, understand and interpret monthly, weekly or bi-monthly payrolls as well as do pro-rata calculations (daily, weekly, monthly) in all payroll related earnings
• Understanding the impact of advance or retrospective payments on overall earnings or basic salary as well as the effect of reduced payments or short hours, as well as reimbursements and other ad-hoc payment and their effect or non-effect on employee earnings.

Compliance to legislation, policies and procedures

• Observe adherence to all company policies and procedures throughout the earnings calculations process
• Observe adherence to ethical standards
• Ensure all earnings calculations are done in line with benefits calculations under legislation
• Review and respond to earnings related and Quality Findings.

Reporting

• Use appropriate templates and channels to report progress on a weekly and monthly basis
• Adhere to deadlines and timeously submit various periodical reports Team Leaders.

Customer Service

• Resolve complaints quickly and efficiently
• Minimise follow ups, transfers and delays
• Increase Customer Satisfaction Through Superior Execution

Training Internal and External Stakeholders

• Assist in the development of a training plan and implement in line with both business needs and manage special projects
• Liaise with employers to identify Member training needs, expectations and preferences
• Contribute to the design and development of effective training programmes based on identified employer needs.

Ad hoc projects

• Participate in and complete ad hoc projects and duties as required

WHAT YOU'LL BRING TO THE TABLE?

• Matric with pure Mathematics or Accounting
• NQF Level 6: Diploma in Payroll Administration
• COIDA in Practice or Insurance Qualification an advantage
• FAIS Regulatory Examination (RE5)
• Minimum 5 years’ experience in payroll administration
• Financial audit experience advantageous
• Knowledge of payroll admin processes and basic Finance and Accounting
• Knowledge in submitting COIDA Annual Returns of Earnings
• Knowledge of Income Tax and related legislations and fringe benefits advantageous
• Knowledge of Claims processing, approval and payment processes would be advantageous
• Good presentation skills and ability to interact with management
• Computer literacy: Advanced MS Word, Excel and Outlook
• Insurance experience would be advantageous
• Employee Benefits Knowledge and experience an advantage experience
• Knowledge in Disability Benefits also advantageous
• Knowledge of business policies, processes and procedures, legal compliance.