Ecommerce Administrator (Longmeadow) at ACDC Dynamics SA

Purpose of the Role

• To support administration functions in Ecommerce (Takealot) team. Ensuring customer expectations are met through the provision of timely and efficient services whilst also carrying out a variety of duties as required by the business.

Key Deliverables

• Printing Takealot Paperwork, Shipping Notes, Booking Confirmation & Requisitions
• Picking items and distributing to  Courier Cage
• Capturing of all information on Takealot - Operations Records
• Ensuring items logged for repairs are dispatched accordingly
• Chasing backorders
• Transferring stock
• Promoting good customer service for the team
• Recording of KPI data to inform management reporting
• Ensuring attention to detail and quality in all work, identifying discrepancies and improvements
• Managing and administering returns Secondary Administration Duties
• Resolving stock queries
• Counter trade sales
• Stocktake support
• Investigate and process carrier claims
• Continuous improvement of customer care and satisfaction
• Supporting admin teams in other departments, when required
• General warehouse admin support

Requirements

• Self-motivated & committed
• Strong customer service focus
• Diligence in maintaining and creating accurate company records
• Excellent IT literacy
• Familiarity with CRM systems
• Good numerical skills
• Able to work to tight deadlines and prioritize workloads
• Able to work in a calm and methodical manner
• Able to work on your own initiative without sup