Jobs Available at ACDC Dynamics SA

PURPOSE OF THE ROLE:

• We are looking for a technically skilled candidate with good problem-solving abilities for the position of IT Desktop Support Technician. The duties of an IT technician includes being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, amongst other technical duties.

KEY PERFOMANCE AREAS:

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user level.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.

Requirements

• 2+ years of experience in computer networks and systems maintenance.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient in database programming and software installation.
• Attention to detail.
• Good problem-solving skills.

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Purpose of the Role

• To support administration functions in Ecommerce (Takealot) team. Ensuring customer expectations are met through the provision of timely and efficient services whilst also carrying out a variety of duties as required by the business.

Key Deliverables

• Printing Takealot Paperwork, Shipping Notes, Booking Confirmation & Requisitions
• Picking items and distributing to  Courier Cage
• Capturing of all information on Takealot - Operations Records
• Ensuring items logged for repairs are dispatched accordingly
• Chasing backorders
• Transferring stock
• Promoting good customer service for the team
• Recording of KPI data to inform management reporting
• Ensuring attention to detail and quality in all work, identifying discrepancies and improvements
• Managing and administering returns Secondary Administration Duties
• Resolving stock queries
• Counter trade sales
• Stocktake support
• Investigate and process carrier claims
• Continuous improvement of customer care and satisfaction
• Supporting admin teams in other departments, when required
• General warehouse admin support

Requirements

• Self-motivated & committed
• Strong customer service focus
• Diligence in maintaining and creating accurate company records
• Excellent IT literacy
• Familiarity with CRM systems
• Good numerical skills
• Able to work to tight deadlines and prioritize workloads
• Able to work in a calm and methodical manner
• Able to work on your own initiative without sup