eCommerce Administrator at Pepkor Speciality

Job Description    

• Pepkor Speciality is seeking a detail-oriented eCommerce Administrator to support the general administration related to financial invoices, customer refunds and returns administration within our eCommerce team. 
• This position requires strong organisational skills, process ownership, and the ability to flag and resolve issues quickly to maintain customer satisfaction and operational efficiency.

Qualifications    

• Grade 12 National Senior Certificate essential
• Tertiary qualification in Office Administration (preferred)

Knowledge, Skills and Experience    

• 2 - 3 years in an e-commerce administration role and dealing with customer orders
• Experience with returned stock processes within a DC is advantageous
• Experience with customer returns and communication with customers
• Working with budgets and numbers
• Working knowledge of G Suite or Microsoft (especially Google sheets or Microsoft Excel)
• Basic mathematical understanding and good numerical ability 
• Good communication and interpersonal skills
• Problem-solving skills
• Ability to work independently as well as in a team
• Deadline driven
• Planning and organisational skills
• Customer service skills

Key Responsibilities    

• Supplier and invoice management:  
• Onboard and manage vendors, ensuring compliance with company policies.
• Coordinate payments, including uploading invoices and reconciling accounts.
• Customer Refund administration
• Coordinate and track customer refunds in collaboration with the eCommerce Operations Lead and Finance.
• Track all refunds in the pipeline to ensure completion and customer resolution.
• Returns administration:
• Maintain accurate administrative records of eCommerce returns, refund status and related financial adjustments.
• Partner with the eCommerce Operations Lead to resolve discrepancies between physical return status and financial records.
• Track unresolved return/refund cases from an administrative and financial perspective.
• General departmental administration and reporting to support the team

Deadline:16th September,2026