Ecommerce Record to Report – Process Associate at Genpact

Responsibilities

• Supporting Business by ensuring all Ecommerce Finance deliverables are met
• To cross train across all Ecommerce Finance Processes
• This role is responsible for Processing, reconciling, analyzing, problem solving. This entails improving processes in the Customer Refunds space
• Enhance, automate, streamline & map processes
• Performing Quality checks in the process as agreed
• Driving Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT and other relevant functions
• Ensure SOPs are upto date
• Prepare Month End Recon/Support
• Ensure proper back-ups are in place for seamless service delivery to client
• Resolving Zendesk Tickets bu investigating and processing customer online refunds
• Customer service , Query resolution
• Payment Allocation

Qualifications we seek in you!
Minimum Qualifications / Skills

• Diploma in Finance
• Relevant  years’ experience in a finance/ operations role]
• Customer service experience
• SAP, Excel

Preferred Qualifications/ Skills

• Excellent, clear and proficient communication with stakeholders at various levels
• Sound decision making in evaluating problems
• Attention to detail and proactive
• Adaptable to a changing work environment
• Ability to investigate issues and take necessary resolution action
• Deadline driven, can work both independently and together as part of a team
• Positive attitude and great work ethic
• Perform to ethical standards
• Serve the customer and must be results driven
• Ability to handle multiple tasks