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Introducing ShopriteX, the new digital business hub for Africa's largest retailer the Shoprite Group of Companies. We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. Incubated over the past 1...
Role Purpose
The purpose of the eCommerce Regional Operations Support Manager role is to drive operational efficiency within an assigned region with the aim of delivering on the operational goals and objectives of the eCommerce chapter. The role forms part of the operations team and assumes end-to-end accountability for a region, supporting stores, courier partners and internal stakeholders through the execution of operational effectiveness, processes, systems and delivery of eCommerce customer orders. The role actively supports branches and is the first to investigate inefficiencies and service delivery issues. The eCommerce Regional Operations Support Manager role is all about bringing happiness to our customers and stores by taking proactive steps to ensure the operation is fulfilling its promises within agreed service level standards.
Role Description
Qualifications and experience
Key competencies and work ethic
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