eCommerce Regional Operations Support at The Shoprite Group of Companies

eCommerce Regional Operations Support

• The eCommerce Regional Operations Support is part of an operations team, responsible for supporting our stores, courier partners and internal stakeholders by ensuring operational effectiveness, supporting processes and systems of all eCommerce customer orders. You will actively support branches and be the first to investigate when something isn’t working or where we have a failure in our service to the customer. This role is all about bringing happiness to our customers and stores by taking proactive steps to ensure that the operation is fulfilling and delivering these orders within pre-agreed SLA’s.
• The ideal candidate will have a relevant tertiary qualification. He or she will also have the following experience: 3+ Years Operations support experience in eCommerce retail operations, including positions of leadership; 1-3 Years Supply Chain and logistics experience in eCommerce retail operations and 1-3 Years Experience in training and implementation, preferably within an eCommerce role.