eCommerce Senior Product Coordinator - Poetry at Cape Union Mart

Job Description

• We’re looking for a detail-driven, highly organized eCommerce Senior Product Coordinator to join our retail business and take responsibility for ensuring that products are accurately and efficiently loaded and maintained on our website.
• This is not a marketing or social media role – it’s a pivotal operations role at the heart of our digital product lifecycle. You’ll be responsible for managing the end-to-end coordination of product data, imagery, categorization and promotions to ensure everything is live, accurate & ready to sell online.
• The role requires a structured and methodical mindset, strong project coordination skills, and the confidence to work with multiple stakeholders – including senior leaders – to keep everything on track.

Key Responsibilities:

• Coordinate the product onboarding process - ensuring product data, images, descriptions, pricing and stock statuses are provided, tracked & completed on time.
• Maintain and update the website’s product catalogue and category structure for accuracy, consistency and optimal customer experience.
• Manage site promotions, product launches and content updates in line with trade plans and marketing calendars.
• Troubleshoot issues related to missing or incorrect product data & resolve blockers in the publishing process.
• Liaise closely with internal teams such as Merchandise, Marketing & Photography Studio to ensure all product information is aligned and deadlines are met.
• Perform regular quality checks to ensure accuracy of live content across the site.
• Supply accurate product lists for marketing campaigns and ensure promotional products are correctly set up.
• Support eCommerce team with general site operations and ad hoc initiatives.

Competencies/Skills:

• You have excellent organizational skills and thrive on keeping projects and people on track.
• You’re structured, detail-oriented & take ownership of your work.
• You can manage multiple moving parts across different teams without losing sight of deadlines or quality.
• You’re confident and professional when working with senior stakeholders.
• You’re comfortable working with systems, spreadsheets & product data – and you don’t mind chasing people to get what you need.
• You’re a problem-solver who enjoys troubleshooting and fixing issues.

 Requirements: 

• At least 2–5 years’ experience in an eCommerce, retail operations, or similar role.
• Strong proficiency in Microsoft Excel and working with large datasets (e.g. product lists, attributes, pricing).
• Experience working with eCommerce platforms (e.g. Shopify, Magento, Salesforce Commerce Cloud, etc.)
• High attention to detail and commitment to accuracy.
• Excellent communication skills – both written and verbal.
• Comfortable working in a fast-paced environment with tight deadlines and multiple stakeholders.
• Project coordination or process management experience is a strong advantage.
• Familiarity with website QA, merchandising, or catalogue management is a plus.