EDC Manager- Engage Grade 8 at Evolution Group (Pty) Ltd

Description

• To optimize collections on accounts outsourced by selecting, contracting, managing, and performance-optimizing external debt collection agencies.  
• The role ensures agencies deliver competitive results, adhere to regulatory standards (NCA, POPIA, FICA, Debt Collectors Act), protect the brand, and operate efficiently in line with the company’s collections strategy. 
• Manage the EDC operations team 

Requirements

• Grade 12. Tertiary qualification advantageous
• 10+ years' experience in debt collection or vendor management. 
• Registration with the Council for Debt Collectors (advantageous). 

Technical & Analytical Skills: 

• Strong understanding of debt collection operations and KPIs. 
• Ability to interpret performance reports and analytics. 
• Relationship & Stakeholder Management: 
• Strong negotiation and communication skills. 
• Ability to collaborate with senior stakeholders. 
• Leadership & Execution: 
• Strong problem-solving and execution discipline. 
• Ability to manage accountability while maintaining relationships. 
• Regulatory Knowledge: 
• Familiarity with NCA, POPIA, FICA, Debt Collectors Act.