eLearning Content Developer & Administrator Support Internship - 12 month contract at OUTsurance

About the Job

Job Description

• As a secondary role, this person will support our eLearning Administrators in taking care of the operational performance of our Learner Management System (LMS) as well as offering assistance to the trainers within the OUTsurance Learning Academy.
• This person must gain an in-depth knowledge of our LMS, be able to identify and solve system-related anomalies and create efficiencies within the environment.

Take note to qualify for an INSETA Internship program you need to:

• Be a South African citizen
• Not previously being part of an internship/learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 2 months
• Please attach your C.V and Portfolio.

Qualifications

• Matric
• BIS Multimedia / BA Graphic Design or similar
• Exposure to one or more of the below disciplines will be beneficial:

Graphic design

• Instructional design
• Video animation and editing
• Audio and video production
• Exposure to coding using HTML, CSS, and JavaScript will be highly beneficial but is not compulsory

Responsibilities:

• Engage in the learning material development process, including deliverables, sign-offs, and timelines
• Design and develop online learning content using applicable software
• Design and develop mailers, infographics, and internal communication content using applicable software
• Deal with technical support calls/emails/queries from stakeholders and trainers 
• Provide first-line support on LMS concerns and user issues by logging and managing cases on the applicable platform.
• Reporting on usage and statistics
• Test and quality assure content on the LMS
• Maintain the LMS procedure document
• Manage and maintain the social component of the LMS
• Explore trends in mobile learning and build on the adoption of this feature
• Investigate the LMS, and suggest improvements that will reduce manual tasks
• Ensure trainers’ LMS knowledge and skill is up to date based on new findings within the LMS

Assist Academy trainers by:

• Uploading and updating course material and assessments to the LMS
• Creating and managing classes on the LMS, as well as daily attendance rostering
• Creating, monitoring, and drawing online surveys/feedback forms
• Manually uploading results to the LMS
• Conduct per-question trend analysis
• Providing support during virtual classroom sessions
• This list is not exhaustive and is a guideline. This person will be expected to undertake any additional tasks which are deemed to be fair and reasonable and fall within the scope of the Learning and eLearning Academy.

Required Competencies & Personal Attributes:

• Computer literacy
• Good communication skills
• Good interpersonal skills
• High attention to detail
• Strong admin orientation with exceptional language and writing ability
• Able to work in isolation as well as within a team
• Creative and innovative
• Open to criticism and feedback
• Researching skills
• Highly analytical, with problem-solving abilities
• Passionate about systems and creating efficiencies
• Ability to engage with, and to transfer knowledge to, peers and stakeholders at any level