Emergency Assist Agent at King Price Insurance

Purpose of position:

• Ensuring the delivery of royal service to our clients by managing all emergency cases for motor accident, mechanical breakdown and roadside assistance.

Responsibilities:

• Creating and managing cases according to standard operating procedures
• Providing client service of the highest level
• Ensuring that clients are dealt with in an empathetic, professional and respectful manner
• Meeting set targets

Requirements:

• Matric (essential)
• Previous emergency assist call centre experience (advantageous)
• Flexible working hours, which includes working after hours and weekends

Skills and Attributes:

• Live the King Price values
• Attention to detail
• Organised, punctual and excellent time management skills
• Problem-solving skills
• Good judgement skills
• Adaptable and resilient
• Excellent soft skills
• Excellent product knowledge
• Strong administrative skills
• Excellent written and verbal communication skills