Employee Experience Specialist - Parktown at Hollard Insurance

Job Purpose

• The main purpose of the Employee Experience Specialist is to focus on creating and maintaining a positive and engaging work environment for Hollard employees, that fosters employee satisfaction, productivity, and loyalty, ultimately contributing to the organization's success.

Key responsibilities include:

• Employee Engagement: Facilitating Employee Engagement surveys and designing and implementing strategies and programs to boost employee engagement and morale.
• Employee Experience: Ensuring that new employees successfully integrate into the company culture. Working with People Shared Services through the lens of employee experience to identify areas for improvement in the employee lifecycle.
• Employee Experience: Ensuring the HWWW strategy is effectively executed, to meet organisational and employee needs to enhance organisation productivity.
• Employee Surveys and Feedback: Gathering feedback from employees through surveys or other means to assess their satisfaction, identify potential issues and opportunities, and gather suggestions for improvement.
• Workplace Culture: Cultivating a positive and inclusive workplace culture that aligns with the company's values and goals.  Driving and building a cohesive culture through the utilisation of culture survey and diagnostic tools, and strategizing opportunities for improvement and enhancement.
• DEI: Promoting diversity and inclusion initiatives and fostering a sense of belonging among employees.
• Employee Development: Collaborating with Talent, Performance and Learning Management to identify leadership development opportunities, and leadership skill enhancement initiatives for managers to create a conducive working environment.

Employee Wellness: Implementing wellness strategy to support employees' physical and mental well-being:

• Employee Wellness Strategy Development (Physical, Financial, Mental, Social)
• Employee Wellness Execution Management
• Employee Wellness Provider Management
• Communication: Ensuring effective communication channels between management and employees, encouraging transparency, and facilitating open dialogue.
• Recognition and Rewards: Working with Organisation Effectiveness (Rewards), promoting a culture of appreciation and recognition.
• Employee Experience Metrics: Tracking and analyzing key metrics related to employee experience, such as retention rates, satisfaction scores, and engagement levels, to identify areas of improvement.
• Employer Branding: Collaborating with marketing and HC teams to develop and maintain a strong employer brand that attracts top talent and retains existing employees.

Required Knowledge and Experience    

• 5+ years’ experience in a senior HC management / specialist / consulting role, with primary focus on engagement / culture / the employee experience
• Prior proven experience in designing and implementing employee engagement initiatives, fostering a positive workplace culture, and promoting a sense of belonging among employees.
• Understanding and proven experience in promoting diversity and inclusion in the workplace and fostering an inclusive environment for all employees.
• Experience in conducting employee surveys, analyzing feedback, and using insights to drive improvements.
• Experience in navigating organizational change and helping employees adapt to new initiatives or shifts in company culture
• Practical experience and a demonstrated track record of success in improving employee experience
• Communication Skills
• Project Management
• Data Analysis: measuring the impact of employee experience initiatives and making data-driven decisions for continuous improvement.
• Strong analytical and quantitative skills
• Change Management
• Employee Wellness
• Problem-Solving
• Technology Savvy: proficiency in using HR software, employee engagement platforms, and other relevant tools to enhance employee experience and streamline processes.

Educational Requirements    

• Post Graduate degree in Human Resources or related field 
• Change Management accreditation (PROSCI or similar)