Current Vacancies at Hollard Insurance

Role Objectives:

• To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages.  Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order. 

Key Responsibilities:

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.
• Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic requirements.
• Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimised.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adherence to system procedures and requirements.
• Take accountability for decisions made and ensure at all times any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.
• Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner.  Ensure SLAs are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Reporting: Produce required reports timeously including detailed analysis thereof.
• Recordkeeping: To be kept up to date at all times.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company. Promote the fair treatment of customers in decisions and actions undertaken.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. Keep abreast of relevant regulation pertaining to risk management.
• TCF: Ensure that customers are treated fairly.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility.

Knowledge of commercial and industrial short-term insurance including:

• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
• BCom Relevant tertiary qualification advantageous

go to method of application »

Role Objectives:

• To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages.  Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order. 

Key Responsibilities:

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.
• Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic requirements.
• Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimised.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adherence to system procedures and requirements.
• Take accountability for decisions made and ensure at all times any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.
• Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner.  Ensure SLAs are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Reporting: Produce required reports timeously including detailed analysis thereof.
• Recordkeeping: To be kept up to date at all times.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company. Promote the fair treatment of customers in decisions and actions undertaken.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. Keep abreast of relevant regulation pertaining to risk management.
• TCF: Ensure that customers are treated fairly.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility.

Knowledge of commercial and industrial short-term insurance including:

• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
• BCom Relevant tertiary qualification advantageous

go to method of application »

Role Objectives:

• To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages.  Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order. 

Key Responsibilities:

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.
• Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic requirements.
• Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimised.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adherence to system procedures and requirements.
• Take accountability for decisions made and ensure at all times any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.
• Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner.  Ensure SLAs are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Reporting: Produce required reports timeously including detailed analysis thereof.
• Recordkeeping: To be kept up to date at all times.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company. Promote the fair treatment of customers in decisions and actions undertaken.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players. Keep abreast of relevant regulation pertaining to risk management.
• TCF: Ensure that customers are treated fairly.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility.

Knowledge of commercial and industrial short-term insurance including:

• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
• BCom Relevant tertiary qualification advantageous

go to method of application »

Job Purpose

• The main purpose of the Employee Experience Specialist is to focus on creating and maintaining a positive and engaging work environment for Hollard employees, that fosters employee satisfaction, productivity, and loyalty, ultimately contributing to the organization's success.

Key responsibilities include:

• Employee Engagement: Facilitating Employee Engagement surveys and designing and implementing strategies and programs to boost employee engagement and morale.
• Employee Experience: Ensuring that new employees successfully integrate into the company culture. Working with People Shared Services through the lens of employee experience to identify areas for improvement in the employee lifecycle.
• Employee Experience: Ensuring the HWWW strategy is effectively executed, to meet organisational and employee needs to enhance organisation productivity.
• Employee Surveys and Feedback: Gathering feedback from employees through surveys or other means to assess their satisfaction, identify potential issues and opportunities, and gather suggestions for improvement.
• Workplace Culture: Cultivating a positive and inclusive workplace culture that aligns with the company's values and goals.  Driving and building a cohesive culture through the utilisation of culture survey and diagnostic tools, and strategizing opportunities for improvement and enhancement.
• DEI: Promoting diversity and inclusion initiatives and fostering a sense of belonging among employees.
• Employee Development: Collaborating with Talent, Performance and Learning Management to identify leadership development opportunities, and leadership skill enhancement initiatives for managers to create a conducive working environment.

Employee Wellness: Implementing wellness strategy to support employees' physical and mental well-being:

• Employee Wellness Strategy Development (Physical, Financial, Mental, Social)
• Employee Wellness Execution Management
• Employee Wellness Provider Management
• Communication: Ensuring effective communication channels between management and employees, encouraging transparency, and facilitating open dialogue.
• Recognition and Rewards: Working with Organisation Effectiveness (Rewards), promoting a culture of appreciation and recognition.
• Employee Experience Metrics: Tracking and analyzing key metrics related to employee experience, such as retention rates, satisfaction scores, and engagement levels, to identify areas of improvement.
• Employer Branding: Collaborating with marketing and HC teams to develop and maintain a strong employer brand that attracts top talent and retains existing employees.

Required Knowledge and Experience    

• 5+ years’ experience in a senior HC management / specialist / consulting role, with primary focus on engagement / culture / the employee experience
• Prior proven experience in designing and implementing employee engagement initiatives, fostering a positive workplace culture, and promoting a sense of belonging among employees.
• Understanding and proven experience in promoting diversity and inclusion in the workplace and fostering an inclusive environment for all employees.
• Experience in conducting employee surveys, analyzing feedback, and using insights to drive improvements.
• Experience in navigating organizational change and helping employees adapt to new initiatives or shifts in company culture
• Practical experience and a demonstrated track record of success in improving employee experience
• Communication Skills
• Project Management
• Data Analysis: measuring the impact of employee experience initiatives and making data-driven decisions for continuous improvement.
• Strong analytical and quantitative skills
• Change Management
• Employee Wellness
• Problem-Solving
• Technology Savvy: proficiency in using HR software, employee engagement platforms, and other relevant tools to enhance employee experience and streamline processes.

Educational Requirements    

• Post Graduate degree in Human Resources or related field 
• Change Management accreditation (PROSCI or similar)

go to method of application »

Job Purpose

• The main purpose of the role is to design, implement and administrate reward strategies for Hollard with the goal of creating a robust and fit-for-purpose total reward environment.  The primary objective is to ensure that the organization's compensation and benefits policies are competitive, compliant with relevant laws and regulations, and aligned with the company's overall strategy.

Key Responsibilities include:

• Develop, design, implement and manage (administrate) appropriate compensation strategies within the Total Rewards framework that attract, retain and motivate employees
• Research and benchmark pay practices on an ongoing basis to ensure they continue to meet the needs of the business and remain competitive, as well as aligned to legislative requirements
• Research and benchmark benefit practices on an ongoing basis to ensure they continue to meet the needs of the business and remain competitive.  Collaborate with benefit providers to negotiate and review benefit plans and contracts.
• Analyse remuneration data on at least a bi-annual basis to proactively manage pay issues and ensure equitability in pay practices.  This includes compensation data, market trends, and internal equity to make recommendations for salary adjustments, bonuses, and incentive programs 
• Develop and maintain a job evaluation process to ensure internal equity and consistency in job levels and compensation structures
• Develop communication materials, including employee handbooks, guides, training material, and presentations, to educate employees about the organization's compensation and benefits programs 
• Facilitate employee training sessions and provide guidance on compensation related matters
• Facilitate annual increase and bonus cycle
• Facilitate annual job match and data upload process with remuneration providers
• Stay updated on labour laws, regulations, and industry best practices related to compensation and benefits
• Collaborate with the HR team to develop and update HR policies and procedures related to compensation and benefits, and ensure policies are consistent, compliant, and effectively communicated to employees
• Provide internal remuneration and benefit consulting and advisory services to the Human Capital community

Required Knowledge and Experience    

• 5+ years remuneration and benefits experience 
• Previous multi-national / Pan African experience advantageous 
• Previous experience with short term and long-term incentive design advantageous
• Strong analytical and quantitative skills
• Attention to detail and ability to handle sensitive and confidential information
• Strong numerical skills
• Good interpersonal skills
• Strong organizational and project management skills
• Ability to work under pressure
• Deadline driven
• Self-managed
• Project management

Educational Requirements    

• Post Graduate degree in Human Resources or related field 
• GRP accreditation or working towards completion of GRP programme
• Professional membership of SARA or similar

go to method of application »

Job Purpose

• The Organization Design Specialist is responsible for designing and implementing effective organizational structures and processes to optimize business performance. Working closely with senior executives, Human Capital functions, and other key stakeholders, to analyze existing organizational structures, identify areas for improvement, and develop strategies for change.  

Key Responsibilities:

• Organizational Analysis: Conducting thorough assessments of an organization's current structure, processes, and performance to identify strengths, weaknesses, and opportunities for improvement, and translating into Organisation Architecture design.
• Operating Model: Business Capability & Skills Framework Design.
• Designing Organizational Structures: Developing and recommending new organizational structures that align with the company's strategic objectives, enhance efficiency, and promote collaboration and communication among different departments and teams.
• Job Architecture (levels, titling conventions, grades, career paths, spans of control, the criteria for career movement) optimisation and maintenance
• Identify and maintain Critical Role / Skill infrastructure
• Change Management: Assisting in the planning and execution of organizational change initiatives, including restructuring, mergers, acquisitions, and cultural transformation. This involves developing change management plans, communicating changes to stakeholders, and addressing resistance to change.
• Job Design and Role Clarity: Collaborating with HR teams to design job roles, define responsibilities, and establish clear reporting lines. This includes developing job descriptions, defining performance metrics, and ensuring role clarity across the organization.
• Process Improvement: Identifying and streamlining inefficient processes and workflows to optimize productivity and reduce costs. This may involve conducting process mapping, analyzing data, and recommending process reengineering strategies.
• Stakeholder Engagement: Engaging with key stakeholders, such as senior leaders, department heads, and employees, to gather insights, address concerns, and ensure buy-in for proposed organizational changes.
• Communication and Training: Developing communication plans and training programs to ensure effective dissemination of organizational changes. This includes creating materials, conducting workshops, and providing ongoing support to help employees understand and adapt to new structures and processes.
• Performance Measurement: Defining key performance indicators (KPIs) and establishing mechanisms to measure and monitor the effectiveness of organizational changes. This involves collecting and analyzing data, generating reports, and making recommendations for continuous improvement.
• Industry Research and Best Practices: Staying updated with the latest trends and best practices in organizational design and change management. Conducting research, attending conferences, and networking with industry professionals to bring innovative ideas to the organization.

Required Knowledge and Experience    

• 5+ years OD experience
• Strong analytical and quantitative skills
• Attention to detail and ability to handle sensitive and confidential information
• Good interpersonal skills
• Strong organizational and project management skills
• Strategic thinking
• Change Management
• Ability to work under pressure
• Deadline driven
• Self-managed
• Project management

Educational Requirements    

• Post Graduate degree in Human Resources or related field