Current Openings at Construction Industry Development Board

Key Performance Areas:

• Regulatory Frameworks Adherence - Develop and implement in conjunction with the Regulatory Overseer mechanisms to communicate and promote the industry adherence to applicable laws and policies. Compliance Improvement - Promoting and increasing transparency and accountability in construction procurement through uniform standard.
• Monitor compliance - Monitor procurement in the construction industry from the tender invitations, tender awards until project completion. 
• Build Compliance relationship - Identify key regulatory stakeholders (incl. government departments and regulators) to build relationships with the intention to enhance stakeholder compliance.

Requirements:

•  National Diploma or equivalent at NQF Level 6 a preferred minimum education. Bachelor’s Degree or Advanced Diploma at NQF 7 or a Certificate in Compliance Management advantageous. 1 to 2 years working experience in relevant field.
• Comprehensive knowledge of the CIDB Act, CID Regulations, CIDB’s policies and procedures incl. the Standard for Uniformity, Code of Conduct for parties in construction procurement, PFMA, PFMA SCM Regulations, MFMA, MFMA SCM Regulations, PPPFA and BBBEE amended Codes of Good Practice and all other applicable legislations.

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Description:

• HR Administration: Create and update relevant Human Resources forms and templates · Maintain Human Resources documents and related correspondences · Administer annual salary adjustments and performance bonuses ·Administration of all remuneration matters and communication with payroll · Prepare letters for all related matters ·.Verify all payroll submissions e.g. overtime, subsistence allowances, travel claims etc.
• Performance management coordination and administration: Liaise with Programme Assistants to coordinate performance contracting and reviews of all employees and the submission thereof to HR · Maintain performance management records i.e., performance contracts, reviews sheets, POEs and performance scores for reporting purposes.· Assist and guide employees on performance contracting as and when required · Ensure accuracy of PM documents, follow-up on submission to the HR department · Consolidate performance information and report · Contribute to the review performance management policy, process and measures · Coordinate and administer implementation of performance management policies and processes · Administration of all performance management related matters.
• Employment Equity coordination and administration: Serve as the secretariat and admin support to the EE Committee and ensure accurate record keeping · Collect employee demographic information annually · Ensure submission to the department of labour within the set timelines · Keep track of engagements and staff movements in accordance with EEA and cidb’s EE plan and strategy for workplace profile statistics purposes · Preparation of EE reports in EEA formats · Tracking employee development for EE purposes and workplace profile statistics · Ensuring reconciliation of data with various systems for accuracy · EE Reporting.
• Reporting and General Administration: Provide input into monthly and quarterly reports · Ensure that all HR records and personal files are filed and complete for audit purposes · Load procurement documents on FinOps for the HR department · Maintain employee information on the system and ensure data quality · Provide comprehensive administrative support to the department · Responsible for all administration regarding recognition schemes and other benefits · Handling of HR audit queries · Keep and inventory register of achieved files with contracted external service provider.

Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• Relevant National Diploma in Human Resources/ Social Sciences NQF Level 6.

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Description:

Call Centre Coordination: To answer calls within an effective time period.

• Coordinating the daily running of the call centre.
• Ensuring that all relevant communications, records and data are updated and recorded.
• Daily, weekly and monthly targets of calls are met.

Query Handling

• Refer escalated calls and emails from customers, e.g. queries, incidents, complaints and requests for information from operators, occurrences, safety or security threats to the Call Centre Overseer. ·
• Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner. ·
• Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems. ·
• Promote goodwill and a positive image of the company.
• Positive Customer Feedback.
• Acceptable query resolution targets and turnaround times.

Equipment Maintenance:

• Exercise due care of call centre equipment.
• Report damages, loss, and theft of equipment.

Requirements:

• National Diploma or NQF Level 6 equivalent and minimum 2 years in a customer service environment.
• Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.