End User Computing (EUC) Specialist at KPMG South Africa

Description
 

• The Information Technology Services Business Unit of KPMG SA is responsible for providing specialist services that support the business objectives and strategy of the firm. It bridges the gap between technology and business and facilitates innovative and effective use of technology and improved communication.  It oversees software and hardware, asset procurement and management, end user support, application development, reporting, systems analysis and networking.

Purpose of position:

The EUC Specialist is responsible for overseeing and executing all technical requirements for development of the End User Computing requirements for KPMG South Africa.

Key accountabilities:

• Design, build, deployment and maintenance of the end user image (Global Desktop), on the basis of what is provided by ITS Global, and in terms of global standards, business requirements and best practice, for KPMG SA and Africa Shared Services customers.
• Maintenance of the Group Policy for EUC environments, including AGPM and the Policy management of the desktop environment for KPMG SA. Support for GPO for Africa Shared Services countries is only for escalations.
• Responsible for administration, management and deployment of SCCM end-user components, such as software deployment, security updates (patching), advertisements and collections, for KPMG SA and Africa Shared Services customers.
• Reporting for all SCCM end-user related elements, including Patch compliance for KPMG SA and remediation in this area.
• Support and administer the MobileIron environment, including responsibility for policy creation and administration, ensuring device compliance, and second level support for end-user interactions in this area.
• Provide 2nd level and escalation support for core applications included in the standard Desktop environment, including Microsoft Office, Acrobat, Chrome, Cibecs, etc.

Person specification:
Relevant Skills

• Relevant Tertiary/IT qualification
• Proven hands-on experience with Microsoft SCCM, including OSD/Task Sequences, Client deployment, Security Updates, and issue remediation
• Comfortable to lead in their area of expertise, but also able to follow as required by the team
• Good organisational skills to ensure effective planning and prioritisation takes place regularly
• Proven experience supporting core business applications for a medium to large firm at a 2nd\3rd level
• Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS)
• Strong understanding of PowerShell/Windows Scripting
• Create and maintain Technical Documents, Support and Operations manuals and Knowledge Base articles
• Experience\Understanding of ITIL Concepts, Change Management Processes, Incident and Problem management
• Ability to deal effectively with individuals at all levels
• Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed

Personal Attributes

• Excellent client focus
• Ability to deal with conflict
• Extremely high level of confidentially and integrity
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
• Ability to multi-task
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
• The ability to work well under pressure and to perform to deadlines
• Team player who is self-aware
• Strong organisation skills; a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
• Sound decision making ability with the ability to consult where needed
• Focus on continuous improvement within the ITS function while advancing an ethical environment
• High level of attention to detail and a desire to drive quality
• The ability to work unsupervised

Qualifications
Personal Attributes

• Excellent client focus
• Ability to deal with conflict
• Extremely high level of confidentially and integrity
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
• Ability to multi-task
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
• The ability to work well under pressure and to perform to deadlines
• Team player who is self-aware
• Strong organisation skills; a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
• Sound decision making ability with the ability to consult where needed
• Focus on continuous improvement within the ITS function while advancing an ethical environment
• High level of attention to detail and a desire to drive quality
• The ability to work unsupervised