Engine Field Service Technician - Level II at Cummins Inc.

DESCRIPTION

• We are looking for a talented Engine Field Service Technician to join our team specializing in Services, Maintenance and Diagnostics for our Service Operations Department in Sishen Mine, Kathu, South Africa.

In this role, you will make an impact in the following ways :

• Deliver Reliable On-Site Repairs: You'll diagnose and complete less complex engine repairs directly at customer sites, ensuring minimal downtime and maintaining operational continuity.
• Enhance Customer Satisfaction:By engaging professionally and courteously, you'll build trust and ensure customers feel heard and supported throughout the service process.
• Ensure Efficient Service Execution : Your use of specialized tools and adherence to documented procedures will lead to accurate diagnostics and timely repairs, boosting service quality.
• Maintain Equipment Health: Performing scheduled preventative maintenance will help extend engine life and reduce the likelihood of future breakdowns.
• Support Team Collaboration:By escalating unresolved issues to senior technicians or supervisors, you'll contribute to a collaborative problem-solving environment and ensure complex issues are resolved effectively.
• Drive Continuous Improvement:Completing service documentation accurately helps improve internal processes, warranty tracking, and quality assurance.
• Identify Growth Opportunities:Spotting additional service needs during visits allows you to proactively support customers and contribute to business development.
• Promote Safety and Compliance:Your adherence to Health, Safety & Environmental policies ensure a safe working environment for yourself, your team, and the customer.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Diagnostic and Troubleshooting Skills:You must be able to translate customer complaints into actionable troubleshooting plans using guided workflows, specialized tools, and diagnostic software to isolate and resolve issues efficiently.
• Proficiency with Electronic Service Tools: Success depends on your ability to identify and use the correct hardware and software tools, interpret results accurately, and determine the next steps for effective service resolution.
• Understanding of Engine System Interactions: You’ll need to analyze how mechanical and electrical systems interact (e.g., exhaust, cooling, fuel, sensors) using service publications and measurement tools to ensure accurate diagnosis and repair.
• Commitment to Quality Repairs and Documentation:Performing repairs within standard timeframes, following guidelines, and documenting all steps thoroughly ensures high-quality service, cost-effective maintenance, and seamless communication across teams.

QUALIFICATIONS

Education/ Experience

• Matric certificate
• Complete N2 certificate
• Diesel mechanic trade test or Millwright trade test
• Valid driver silence
• experience working with diesel engines
• 1-3 years working experience post apprenticeship
• Apprentice Trained Engine Technician (Preferred)