Engineer - Enterprise System Monitoring Technology Information at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.

• Responsible for the overall coordination of the ESM Team and for liaison between the different IS Operational support teams. 
• Coordinating team activities and ensuring efficient implementation of all tasks.
• Responsible for preparation and submission of reports, including ensuring the quality and completeness of reports.
• Assist with the design of the monitoring systems
• Implement the indicators for monitoring and assessing the quality of outputs and activities
• Manage the MTN SA IS Ticket Logging System/s
• Manage the MTN SA Enterprise Systems Monitoring Infrastructure and Applications

Role Dependencies:  

• Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this
• would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. 
• Example HR Managers having to manage an IT function.
• Participate in Technical Forums
• Participate in Architecture workgroups.
• Assist with the development of the I.S. strategy and Tactical plans.
• Ensure the implementation of IS infrastructure design
• Provide input to IS Infrastructure systems OPEX and CAPEX budgets
• Planning and implementation of new sites in RSA and Africa

Lateral Dimensions:

• These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Streamlining of operational procedures and processes
• Liaise with BG’s, IS Groups, Level 3/4 Management, Vendors and Industry analysts
• Increase productivity by optimized resources and systems

Vulnerabilities (control span)

• Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• System interdependencies e.g.: Applications, Network, Enterprise servers, etc.
• External service provider support as well as operational dependencies
• Operating on live systems where a mistake could result in severe financial impact to the company within an extremely short time
• Control and manage down variable operation costs

Collaboration:  Refers to formal and informal relationships
Responsibility towards:

• Matrix reports: Influence and work with senior technical professionals in developing infrastructure design and strategies. May lead cross functional and divisional teams.
• Key customers : All functions within the IS division and shared technical support areas within the business.
• Key suppliers : Supplier representatives from key vendors to handle technical specifications.
• Other Relations – IBM.
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of Freedom in decision-making.
• Can make recommendations to changes due for the working environment that will have a positive effect on systems availability, performance and customer satisfaction.
• Authorities:  Financial and other decision making authorities, e.g. engaging contracts with suppliers.

Responsibilities
Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

• Global Education Standards (10)
• Matric 
• Minimum 3 year degree/diploma (IS qualification)
• CA Certification / MCSE
• Fluent in English

Global Experience Standards (10)

• Minimum of 3 years’ experience working with, managing and troubleshooting ; with experience in supervising others
• Large scale enterprise monitoring environments spread globally
• Midrange and Enterprise Server hardware and software monitoring
• Midrange and Enterprise Storage hardware and software monitoring 
• Very good experience working with systems monitoring procedures and preparing monitoring operating procedures relating to Enterprise Systems Monitoring.
• At least 6 years’ experience in system administration on the CA Unicenter Platform
• Experience with deploying and managing Windows, Linux, Unix Operating Systems and Applications
• Experience working in a medium  organization