Engineer: Presales and Solutioning at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position 
Presales Solution Architect will be accountable to achieve the following objectives:

• Provide professional inputs and advice to the internal demand teams on the production and presentation of solution diagrams in fulfillment of all pre-sales activities.
• Develop and make use of standard templates to produce solution designs and bid documents while coordinating inputs from the supporting teams and stakeholders such as commercial, technical, legal, finance etc.
• Maintain and obtain concurrence from relevant teams regarding the reporting and management of the capacity utilizations across the operating companies in the Group in line with the principles and guidelines communicated.
• Undertake final quality checks on capacity proposals before they are submitted to Opco and enterprise, ensuring full compliance from an end-to-end perspective.
• Handover completed submissions and signed proposals to the solution delivery team when bids are successful and archive all bid materials.
• Full integration of quality management processes within the Systems Engineering and their effective deployment on a day-to-day basis.
• Bridge the gap between the internal demand team and technical implementation team in order to ensure effective transition of orders through the sales cycle.
• Assist the internal demand team to drive the protection and securitization of capacity for the operating companies and capture incremental revenue
• Optimise the returns from submarine and terrestrial cable investments to ensure that international assets are deployed for the best possible financial return
• Tailor and customise commercial solutions dependent on regulatory approval across multiple jurisdictions.
• Work hand-in-hand with MTN GlobalConnect Technical teams to manage suppliers, products, solutions and commercial management of assets
• Work on business cases for both internal and external sales forecasts to assist in forecasting demand for MTN GlobalConnect services
• Define, monitor and ensure capacity forecasts and utilization trends are aligned to commercial and financial budgets for planning purposes.
• Manage performance of the operating companies activities and provide it as input to consolidated reports
• Possess the authority, presence and integrity to initiate and lead engagements with necessary internal and external stakeholders.
• Plan, prioritize and organize requirements around customer demand.
• Foster cross-functional collaboration between multiple MTN GlobalConnect business units to deliver wholesale services
• Assess current competitive behaviors and operator landscape for the fixed connectivity business from a best practice perspective.

Role Deliverables

• Design solutions and lead technical engagements from an internal demand perspective for all operating companies across the Group
• Create high level and low-level design documents to support capacity contracting for all operating company requirements
• Provide detailed analysis and reports on the management and utilization of capacity for all operating companies.
• Align with internal demand teams on Opco plans, pipeline and
• Assist to drive revenues and achieve growth targets in the wholesale unit by bridging the gap between the account managers and post-sales teams

Role Dependencies

• Support MTN GlobalConnect to achieve wholesale strategy
• Provide inputs for sales strategy and financial reports
• Multinational Companies and Strategic partnerships

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Academic Degree in (Engineering)
• English, French and Arabic (as advantage)

Experience:

• Minimum of 5 years technical experience within the telecommunication space, preferably in the enterprise / wholesale or carrier environment
• Fixed connectivity and submarine cable business experience (desired)
• Experience working in a medium to large organization

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Understanding of product and solution architecture in the fixed connectivity assets space
• Excellent professional expertise and market knowledge, including good understanding of the competitive environment
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
• Good understanding of wholesale market products in order to manage and support bids
• Multi-tasking capability to manage complex RFP’s.
• Clear understanding and incorporation of the SLA into the customer value proposition.
• Strong networking skills to build MTN GlobalConnect professional relationships
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports and inputs form MTN GlobalConnect budgeting
• Relationship based-sales skills and strong customer focused approach
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy

Head

• Executes tactical plans to achieve strategic requirements
• Has the mental agility to identify and solve relevant business challenges
• Executes and identifies opportunities for commercial innovation and continuous improvement

Heart

• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Is self-aware and supports team capability development through opportunity creation for realising potential
• Builds professional networks across teams through collaboration and co-operation

Hands

• Produces sustainable business results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others

 Other:

• Regional and international travel