Engineer: VAS- MSG Operations at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The role will be accountable to achieve the following objectives:  

• To act as a Subject Matter Expert for Messaging in MTN GC 
• To coordinate and manage vendor activities during the project deployment to guarantee market time and compliance with partner requirements. 
• To drive Messaging Services features and platform evolution inside the MTN GC, through harmonization & hosting projects, in cooperation with partners and Opcos within the region. 
• Developing and maintain technical project documentation. 
• Delivering detailed functional and technical analysis against project work packages in line with solution designers in other squads; handshakes on the specifications of the integration points. 
• Preparing design documents for the delivery. 
• Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit. 
• Translating requirements into engineering design and logical units of work (tasks) with the solution developers. 
• Supporting testers for test case preparation, reviews test cases. 
• Participating in User Acceptance Testing (UAT) for Messaging projects before production releases. 
• Facilitating UAT and production issues investigation. 
• Providing design support for defects and issues raised by relevant stakeholders regarding the domain under the team’s responsibility. 
• Preparing and present solutions for IT Architecture Board. 
• Executing RFP/RFP & SOW process if required. 
• Working with the solution architect to maintain product roadmaps and target architecture. 
• Reviewing and approving vendor design documents; follow-ups vendor development. 
• To drive cross-functional projects and alignment, especially with commercial and security teams. 

Job Requirements (Education, Experience and Competencies)
Education: 

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred)  
• Relevant certification/accreditation/membership with professional body as required for role  
• Fluent in English and language of country (preferable)  
• Minimum of 3 year degree/diploma (May vary in accordance with specific country Opco qualification standards 
• Fluent in English and language of country preferable 

Experience: 

• 5+ years’ experience in an engineering field 
• Expert in SMS/SS7/IP/SMPP data solutions 
• Experience with SMS Routing, Hub and Firewall technology 
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology 
• Understanding of Change Management Life Cycle Principles 
• System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.) 
• Server & System Administration skills 
• Knowledge of Analysis Tools  
• Hardware installation and repair skills 
• Knowledge of OSI network protocol design 
• Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure 
• Experience using and writing technical documentation 
• High level vendor certifications (i.e., CCNA) 
• Ability to lead engineering teams 
• Expert analytical and problem-solving skills 
• Must have experience in eTOM, SID and NGOSS Framework. 
• Excellent communication and presentation skills, both verbal and written. 
• Ability to solve problems using a creative and logical mind set. 
• Worked across diverse cultures and geographies (advantageous)  
• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others 
• Experience working in a medium organization 

Competencies: 

• Implementers, Decisive Problem Solver, Best Practice Value Creator  
• Culture and Change Champion, Guiding People Manager, Relationship Builder  
• Results Achiever, Operationally Astute  
• Ability to multi-task in a fast-paced environment while prioritizing work items appropriately. 
• Self-motivated, self-confident team player that can work well in a fast-paced environment. Quick on one’s feet, fast thinker. 
• Ability to understand and communicate high level technical concepts. 
• Process driven; leverage existing processes to efficiently execute duties. 
• Ability to work with the customer and to involve the right people; solicits input, knows and plans for stakeholder impact. Self-motivated, independent worker, driven to complete tasks quickly 
• Ability to balance’s priorities and manage workload effectively. 
• Quickly adapts approach as the situation changes. 
• Detail-oriented individual to ensure all issues are resolved to customer satisfaction. 

Head  

• Manages the alignment and execution of tactical activities 
• Assists in solving business challenges but looks to others for advice and guidance