Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 21, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
    Read more about this company

     

    Manager: Passive and Data Centre Infrastructure

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 1/2
    The Manager Passive and DC Infrastructure will be accountable to achieve the following objectives:

    • Deliver passive and DC infrastructure technical expertise and governance for the technology category as well as functional expertise to support local OpCos as required
    • Execute upon passive and DC infrastructure strategies to use the MTN Network more efficiently, through the deployment of fit-for-purpose technology infrastructure.
    • Compile and regularly update all technology passive and DC infrastructure specifications and guidelines ensuring that all cost is optimised and that this infrastructure is future proofed in line with MTN network vision.
    • Lead execution of all related asset category technology RFP’s, build projects and due diligence including business case development
    • Identify and implement sustainable technology change across the passive and DC infrastructure portfolio to further aid MTN in the achievement of parallel climate sustainability and ensure readiness to support new technologies
    • Support on portfolio special projects e.g., passive and DC infrastructure demand forecast, business case definition
    • Conduct Technology benchmarking and audits to ensure compliance to all infrastructure standards.
    • Create passive and DC infrastructure technical standards, policy, architecture and best practice
    • Audit, analyse and review OPCO’s Network service requirements and use such information to determine infrastructure key optimisation areas as well as possible problem areas.
    • Conduct needs-based analysis studies on what is required from a Network infrastructural basis.
    • Ascertain the optimum equipment configuration of new passive infrastructure sites and data centres
    • Collaborate with Network and Application Architects to ascertain technical specifications required to capacitate the network and ensure that these align with various architectural aspects.
    • Review and approve OPCO solution designs for infrastructural aspects of projects.
    • Establish and maintain long term passive and DC infrastructure technical plans across the portfolio and for each operating company
    • Drive network passive and DC technology evolution to reduce cost of ownership and improve performance according to business needs
    • Verify the technical integrity of both existing Infrastructure, as well as future anticipated technology Infrastructure.
    • Serve as a Subject Matter Expert for all technology infrastructure related topics.
    • Introduce technological infrastructure innovations to differentiate MTN against competitors.
    • Manage all Group approved vendors for Infrastructure
    • Work with Group Procurement in the selection of Group Approved Infrastructure suppliers.
    • Manage the relationship with all Group approved Infrastructure vendors
    • Provide insights into cost, quality and technology related to all infrastructure.
    • Provide in depth reports relating to Technology infrastructure, that enable relevant stakeholders to make business decisions, track progress against plans and highlight costs.
    • Consistently engage with impacted stakeholders to ensure that all business requirements are incorporated into technology infrastructure.
    • Key Deliverables

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 2/2

    • Group Technology Infrastructure strategy and guidelines communicated to all OPCOs
    • Tracking of all OPCOs Infrastructure delivery versus existing plans
    • Efficiency in Cost Containment and Process Refinement
    • Passive and DC site infrastructure technical expertise and governance
    • Passive infrastructure and datacentre technology RFP’s, build projects and due diligence including business case development
    • Long term technology passive and DC infrastructure technical performance improvement and optimization plan for each operating company
    • Sustainable passive and DC infrastructure technology catalogue and implementation plan
    • MTN passive infrastructure and datacentre technical policy, standards and guidelines based on industry best practices
    • Passive infrastructure and DC demand modelling forecasting and special projects
    • Performance and utilisation benchmark reports
    • Technology risk assessment reports and improvement/evolution plans
    • 3rd party vendor management
    • Role Dependencies
    • Active support from the Group CTIO, Executive: Network Design and Planning, General Manager Core, Infrastructure and Data Centres and Senior Manager: Facilities and Infrastructure, Network Operations MTN Group Human Resources
    • Inputs/support and collaboration from in-country network data centre, passive infrastructure and technology teams and C-suite/ executives
    • Deep understanding of the MTN business strategy
    • Understanding of the respective OpCo technology, business and regulatory contexts
    • Interdepartmental collaborations (Commercial, Finance, Technical Divisions, regarding Business Requirements)
    • Interface with System and Network Vendors
    • Management of Procurement process of infrastructural goods purchased
    • Alignment of MTN Network Design and Planning strategy and plans

    Education:

    • Minimum of 4-year tertiary degree Electrical Engineering preferable (B. Engineering / B. Tech)
    • Sc. Eng. (Telecommunications and DC Power/ Power systems) – advantageous
    • Fluent in English

    Expenience:

    • Minimum 5 years passive and DC infrastructure design experience, coupled with supervising / managing others Proven track record in defining passive and DC infrastructure solution designs for networks
    • Experience in working across diverse cultures and geographies (advantageous)
    • Experience working in a small to medium communication service provider or IT organisation

    Competencies:

    • Core technical infrastructure competencies and telco infrastructure acumen to manage the maturation of the MTN passive infrastructure and DC portfolio with proven track record
    • Detailed knowledge on the international telecommunication industry with regard to latest industry trends and competitive landscape within the MTN footprint
    • Excellent interpersonal skills and business acumen
    • Effectively manage people, processes and projects to maximize efficient work within the central datacentre function
    • Innovation to improve value and efficiency
    • Effective team management skills and the ability to coach, mentor and motivate a team of technical professionals
    • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
    • Very strong oral and written communication
    • Excellent public relations skills to be able to function across multiple business lines in a multicultural environment
    • Exceptional networking skills to build professional relationships
    • Outstanding communication and presentation skills to efficiently manage partners, customers and colleagues
    • Excellent structure and organisation skills
    • Sound judgment, decision-making abilities and attention to detail
    • Strong computer literacy with proficiency in MS Excel, Word and Power-Point
    • Strong analytical and problem-solving skills
    • Good stakeholder management and relationship building
    • Results Achiever, Operationally Astute

    go to method of application »

    Senior Specialist: DevOps Platform Engineer

    The Senior Specialist: DevOps Cloud will be accountable to achieve the following objectives:

    • Plan for, implement, and efficiently operate and maintain software solutions that will increase the development teams’ software delivery and operations performance of their products and services.
    • Design and implement system or solution designs to improve development, resilience and operational practices, including continuous integration, continuous deployment and the automation of manual and repetitive operations and processes.
    • Architect complex, multi-faceted applications across cloud platforms
    • Develop automated workflows and tooling from a system management and administration perspective. This includes, but is not limited to, capacity and availability monitoring and response, alert management and filtering, automated deployment and configuration management using best of breed applications
    • Work closely with development and infrastructure teams to troubleshoot issues on the platform’s services provided; understand requirements to enhance platform services in use through automation or tools; assist with optimising and simplifying deployment; and to measure the software delivery and operational performance
    • Integrate various tools in the DevOps toolchain to accelerate development teams’ velocity while maintaining high standards for quality and consistency
    • Design and develop APIs / plugins / integration for tools and applications
    • Assist with the design and implementation of continuous delivery and integration pipelines and automation workflows across both on-premise and public cloud solutions
    • Automate parts of the development delivery process using scripts and other appropriate tools, including infrastructure provisioning and day 2 operations.
    • Create and maintain technical documentation, including processes and user guides for integrated tools and scripts
    • Create failure management processes and tools so outages can be handled without causing a loss of delivery
    • Champion changes to tools and processes to improve the efficiency and effectiveness of the development team and the availability of resiliency of technology infrastructure
    • Advise on new technologies and methodologies by becoming an expert in emerging technologies and tools relevant to development operations for both on-premise and cloud solutions
    • Configuration management of operating systems and applications, ensuring standards are defined and managed using the necessary tools provided (i.e. Puppet, Ansible).
    • Provide 2nd tier support and expertise for the area of responsibility
    • Responsible and accountable for the monitoring and alerting of the entire platform.
    • Managing risk and release through configuration management, patch management, and version control (i.e. Git).
    • Provide a high degree of leadership through ownership and follow through of tasks.
    • Providing effort estimates on projects and prioritising own tasks effectively.
    • Ensure that development and system administration follow guidelines & standards, and follow best practices.

    Accountability

    • Ownership of projects and problems with effective self-management.
    • Responsibility for the accurate forecasting of capacity requirements across annual timeframes.
    • Responsibility for the availability of services to within five 9’s.
    • The architecture of highly available services and applications to serve operational requirements.
    • Identification of and action on risks that could impact the security, stability or availability of services.

    Key Deliverables

    • Compile a digital platforms reference architecture
    • Rollout of the reference architecture across all MTN Opcos

    Role Dependencies

    • Active support to the Senior Manager: API Development Services
    • Understanding of the Group technology, business, and regulatory context
    • Timely decision making and reporting
    • Legacy integration governance support
    • Cross work stream support and alignment
    • Current knowledge of technology solutions and best practice
    • Integrity and quality of legacy integration from Operating Units and programme team
    • Positive working relationship with the programme work stream Principals and Leads
    • Knowledge of programme streams and KPI’s

    Education:

    • Computer Science degree or (or similar engineering discipline) equivalent
    • Strong Computer Science fundamentals
    • Networking knowledge in AWS, Azure and GCP – Advantageous
    • Appropriate Industry Certifications, including,
    • Cloud certifications: AWS, Azure or GCP
    • RHCE, LPIC (desirable)
    • Hypervisor Certification i.e. VCAP / OpenStack / Cloud Stack (desirable).
    • Puppet, Ansible or associated automation technology education (desirable).

    Experience:

    • At least 5 years of experience with software development, system architecture design and/or system integration
    • At least 3 years of experience and understanding of DevOps practices and principles
    • Strong operating and understanding of Linux
    • Knowledge of one or more development and scripting languages
    • Experience managing and configuring a Docker container environment
    • Experience managing and operating a Kubernetes container orchestration environment
    • Deep end-to-end understanding of the software development lifecycle, methodologies and tool chains including source control, build automation, version control, testing, code quality, deployment and release.
    • Experience with Build Automation Tools, Configuration Management Tools, Continuous Integration Tools, Continuous Delivery Tools, Testing Framework Tools, Deployment Automation Tools, Continuous Monitoring Tools, Version Control Tools and Software Configuration Tools
    • Experience designing, writing and executing test automation scripts using suitable test automation frameworks and tools
    • System monitoring tools (ELK, Grafana, Prometheus)
    • Python, Linux, Ansible, MySQL, Java, Jenkins (or similar build server)
    • Experience with Lean / Agile process
    • Good working knowledge of Cloud Native development practices as well as experience with implementing and deploying public cloud solutions
    • Preparation of Dev, QA and Production environments using Cloud and local DC’s
    • Testing of Software services (APIs) and infrastructure during deployment
    • Investigating and addressing availability, performance and capacity issues.
    • Managing databases (deploy, optimize, backup, configure, monitor)
    • Configuration Management and functional monitoring.
    • Virtualization experience
    • Cloud infrastructure experience (built and managed) on any of the following: GCP, AWS, Azure – Intermediate to Advanced experience.
    • Git or SVN – Advanced Experience.
    • NGINX/Apache experience
    • Intermediate understanding of networks and routing, VLANs, VRFs, MPSL and overlay networks
    • Experience with programming languages would be advantageous, as would knowledge of unit, integration and functionality testing of software applications.
    • Knowledge of and an interest in Site Reliability Engineering and the application thereof would also be advantageous, as would an interest in implementing preventative analytics, and the ability to resolve issues before they become critical or service impacting outages.

    Competencies:

    • Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
    • Culture and Change Champion, Guiding People Manager, Relationship Builder
    • Results Achiever, Operationally Astute

    go to method of application »

    Consultant: Engagement & Internal Communication (Temp 6 Months)

    The Consultant, Engagement & Internal Comms. will be accountable to achieve the following objectives:

    Strategy Development and Implementation

    • Assist in the creation of the functional strategy in line with the overarching business goals
    • Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
    • Assist in regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

    Governance

    Strategic Meetings

    • Provide input in strategic meetings when required
    • Provide inputs into the enterprise wide transformation initiatives when required
    • Provide inputs into the risk mitigation and controls
    • Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
    • Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

    Escalations

    • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
    • Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

    Function Tactical

    • Provide input into all projects initiated (internal or global)
    • Provide input into establishing objectives, targets and budgets for the Engagement & Internal Comms. function as applicable
    • Identify and document key risks, issues and dependencies and set mitigation actions
    • Prepare documentation required for sign-off / making decisions regarding tactical changes

    Performance

    • Ensure execution in alignment with divisional strategy
    • Provide input into SLA approval and exception performance review

    Reporting

    • Report on a periodic basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
    • Report on an ad hoc basis on specific projects as and when necessary
    • Periodically review reports from the Opcos

    Budgets

    • Assist in managing functional budgets in line with overall budget and business objectives
    • Assist in managing project initiative budgets in line with business objectives

    Operational Delivery

    Support Delivery Management

    • Proactively develop and facilitate knowledge sharing on Global internal communication and branding frameworks and policies across MTN
    • Actively identify opportunities for improvements to enhance the quality and effectiveness of the global internal communication model and related solutions across the organization
    • Identify high impact technologies, platforms and channels to support internal communications for Group HR with the objective of improving reach, influence and acceptance of their respective work products
    • Develop, align and enable implementation of Global internal communication and branding strategies, frameworks and policies for MTN, through respective Business and Regional Talent Partners
    • Evaluate the various policies and initiatives across the Group and Opcos to ensure alignment with the Global Internal communication and branding philosophy of MTN
    • Manage implementation of global internal communication and local employee engagement special projects
    • Train, advise and support Opcos to ensure effective adoption and use of global communication and branding frameworks, in conjunction with Regional Talent Partners
    • Provide support to Opcos in the localization of internal communication framework for Opcos and ensure alignment with the global internal communication strategy, framework and policies
    • Develop strategies targeted at Line Manager and Leadership communities to enable effective internal communications and employee engagement
    • Customize and implement global engagement frameworks for Manco keeping in consideration specific social, economic, demographic and other factors in Manco
    • Liaise with external suppliers and consultants for outsourcing service provision and contract management
    • Contribute significantly to position MTN as the employer of choice

    Manco Employee Engagement

    • Customize and implement the Employee Engagement model, plans, programs and initiatives for Manco
    • Work in collaboration with the Global Experience teams to align Manco engagement strategies in line with the global culture and experience strategies
    • Monitor and ensure adoption of employee engagement programs and initiatives at Manco
    • Actively collaborate with Manco Business Partners and HR operations to embed EVP and engagement priorities of the organization
    • Communication of MTN group values to Manco employees and build affinity of staff to the values
    • Create and deploy interventions to help promote employee engagement through high impact platforms and channels (including but not limited to digital-enablers, platforms, mobility and social media channels) in Manco
    • Develop programs based on drivers for employee engagement to encourage employees to align themselves to the organization culture at Manco
    • Rollout and track completion of the Group Culture Audit, Group Culture Survey, and Global Pulse Survey. Prepare and release specific communications/reminders for the surveys
    • Collation and analysis of the results post completion of the Group Culture, Pulse surveys and audits at Manco. Generate periodic reports and analyze reasons for low participation
    • Design and run interventions/initiatives for Manco and also actively reach out to business leaders to encourage their teams to maximize participation in the culture and pulse surveys
    • Conduct engagement impact assessments, key metrics, GCA/GPS survey results and direct action plans for improvements/enhancements/course corrections
    • Identify the various channels to engage with employees at Manco based on effective Segmentation frameworks and criteria
    • Develop, implement and rollout the employee engagement calendar for Manco, in alignment to Global employee engagement calendar
    • Localize the EVP and enable implementation of the new engagement models, in conjunction with Global Experience Teams
    • Monitor adherence to respective people related regulatory and governance principles while defining engagement interventions for initiatives and programs for Manco
    • Preparation of Executive/Management dashboards and reports on the performance and outcomes of engagement initiatives deployed at Manco

    Global Internal Communication

    • Develop and cascade the global internal communication and branding strategy and plan for MTN
    • Monitor and manage the allocation and utilisation of the Global internal communication budget
    • Make recommendations to senior management on innovative communication digital platforms, technologies and tools to communicate to multiple audiences through a variety of channels, including but not limited to print, web, face-to-face, video and interactive social tools
    • Implement the digital roadmap for global internal communication and branding, aligned with leading market practices and MTN’s global vision
    • Deploy emerging communication technologies / digital visual aids / mobile and social media platforms to enhance the usage, viewership, adoption and overall impact of internal communications
    • Develop segmented and personalized communication through internal profiling and segmentation techniques, targeted/preferred channels, content toolkits, use of specific multi-modal mediums (digital/visual aids/posters/screens/apps etc.)
    • Conceptualize, design and publish MTN’s global publications, announcements, newsletters etc. across various digital/electronic channels.
    • Write, edit and proof read all editorial relating to Global and Manco internal communications including content on various communication channels
    • Develop clear, well timed, engaging, high quality, culturally sensitive internal communication that is consistent with MTN values
    • Develop strategic interventions with Group CEO and other senior executives, to enable highly effective communications across a broad range of topics
    • Design and manage global internal communication and branding enablers such as digitally enabled Global toolkits/high-impact design approaches/editorial styles/image libraries/approved multi-format content channels/social-media management/ multi-media digital campaign management kits / leadership communicator toolkits and so on
    • Prepare CEO and/or other senior Group executive communication as required
    • Engage with and advise Group and Manco departments with internal communications requirements across a range of subjects and topics
    • Implement internal communications projects across Manco and Opcos, in conjunction with Regional Talent Partners. Actively identify opportunities for optimising and improving MTN Group and Manco internal communication practices
    • Work with Group HR team for providing communication support for high impact communication protocols, standards, tactics in corporate programs, project implementations and change management initiatives
    • Ensure adherence of internal communications created by Global HR verticals to global standards
    • Handle the internal communication response to crisis situations which affect organizational perception and reputation
    • Conduct regular audits and surveys to evaluate the effectiveness of MTN internal communications for both Group and Manco
    • Work in conjunction with External Communication team to ensure alignment and consistency in communication and messaging

    Ways of Working and Collaboration

    • Use a collaborative and solution oriented approach within the Engagement & Internal Comms. function as well as with all the Global Expertise Verticals in Group HR
    • Collaboration with Global Employee Experience for alignment of global communication and engagement strategies with local initiatives at Manco
    • Collaboration with Regional Talent Partners for customizing and supporting implementation of global communication strategies at Opco
    • Collaboration with Business Talent Partners in driving alignment of key business communications with the established guidelines
    • Supporting senior executives on drafting employee communications
    • Collaboration with Business and HR leadership at Manco to embed engagement priorities of the organization
    • Collaboration with Global HR expertise verticals to ensure that global and Manco communication developed by HR expertise verticals is aligned to global content copyright principles and design standards
    • Identify and share best Practices with Business Leadership and Opcos for Internal Communications and Engagement Solutions
    • Collaboration with relevant Manco Departments (e.g. Manco IT Team) required for implementing engagement platforms, technologies in Manco
    • Collaboration with Group IT team and third party technical teams for development of internal communication related channels and platforms
    • Identify opportunities for improvement and internal / external best practice by continuous monitoring of internal and external environments.
    • Assist in communication and engagement related transformational initiatives within Group HR Function, as applicable and drive the required change

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Minimum of 3 year tertiary degree / diploma (specialization in Communications/Commerce/ Management/Human Resources/Behavioural Sciences/as appropriate)
    • Relevant certification / accreditation / membership with professional body for Internal Business Communication, design and branding, employee engagement etc. (advantageous)
    • Experience:
    • Minimum of 5 years’ experience in working in the HR Domain with specific focus on internal communications/branding and employee engagements
    • Worked across diverse cultures and geographies advantageous
    • Experience working in a small to medium organization
    • Telecommunications industry experience
    • Project management experience

    Competencies

    Functional Knowledge:

    • Project Management
    • Engagement Program Design
    • Branding & Communication
    • Editorial and Content Writing
    • Design management
    • Media Platforms
    • Global Working and Collaboration
    • Organisational considerations

    Skills

    • Conceptual Thinking
    • Problem Solving
    • Improvement Driver
    • Culture and Change Champion
    • People Manager
    • Relationship Manager
    • Results Achiever
    • Operationally Astute
    • Research
    • Information Processing
    • Dealing with ambiguity and complexity
    • Presentation Skills
    • Communication Skills
    • Judgement
    • Conflict Management
    • Project Management
    • Risk Management

    Behavioural Qualities

    • Accountable
    • Adaptable
    • Agile
    • Culturally aware
    • Gets work done
    • Innovation
    • Inquisitive

    go to method of application »

    Manager: Communication and Tactical Marketing

    Key Performance Areas: Core, essential responsibilities / outputs of the position

    • Execution – Develop and implement a PR and media strategy and plan
    • Brand – Promote the corporate identity building up reputation
    • Writing – Write, edit and proofread creative copy with an eye for detail which includes drafting press releases, speeches following organisational news, and drafting social media content. Prepare, format and edit a range of documents
    • Content creation – Create marketing materials such as videos, case studies, and presentations
    • Media & PR – Ensure effective media coverage and forge relationships with journalists and key influencers, media outlets and create press kits
    • Manage the response to ‘crisis’ situations and perform competitive research monitoring the progress of various communications strategies
    • Presentation skills – Creation and delivery of succinct presentations to motivate is critical
    • Product marketing – Understand company products and brand, and the ability to create and interpret a variety of reports
    • Digital Marketing tools – ABM – Oversee and develop marketing campaigns, update databases and using a customer relationship management (CRM) system and marketing automation tools
    • Website management – Maintain website credibility and look at data analytics. Ability to instruct and manage SEO services
    • Event management – Organise events and product exhibitions, and promotional activities
    • Research – Organise customer surveys, market research, and analyse questionnaires and other forms of feedback
    • Coordination – Liaise with internal stakeholders and work closely with strategy, marketing, internal comms and regulatory affairs. Provide administrative support to the marketing as needed

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum 4 Year bachelor’s degree in equivalent specialization (Marketing or Business Administration).
    • English and additional language is an advantage.

    Experience:

    • Minimum of 5 years’ experience in experience in Marketing/Communication/public relations with 2+ years’ experience in supervising/managing others.
    • Working in Telecom industry is preferable.
    • Worked across diverse culture and geographies.
    • Worked in an African market or industry serving Africa.

    Competencies:

    • Head – Big Picture Focus
    • Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow.
    • Decisive Problem Solver – Has the mental agility to identify business challenges and explore effective solutions through effective influencing
    • Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
    • Heart – Emotionally Intelligent
    • Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Guiding People Manager – Is self-aware and guides team capability development through opportunity creation for realising potential
    • Relationship Builder – Builds relationships across the business in order to influence decision-makers and build team credibility
    • Hands – Results Focused
    • Results Achiever – Produces sustainable divisional results through ethical practices
    • Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

    Other:

    • Excellent verbal and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Excellent organisational skills and attention to detail.
    • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
    • Ability to acquire a thorough understanding of the organisation’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving skills.
    • Proficient with Microsoft Office Suite or related software.
    • Proficient in marketing tech solutions

    go to method of application »

    Manager: CAPEX & FAR Management

    Key Performance Areas: Core, essential responsibilities / outputs of the position 

    Key Tasks:

    • Custodian of GC Fixed Asset Register / Oracle EAM
    • Implement policy & procedures for fixed assets management
    • Record fixed asset acquisitions and dispositions in IFS / Oracle EAM module and book all corresponding depreciation entries
    • Reconcile monthly the balance in the fixed asset schedule to the general ledger
    • Record journal entries and maintain all supporting documents for future refence and audit purpose
    • Maintain system for capital accruals and work with project managers to ensure completion estimates are accurate.
    • Track capital expenditures for fixed assets in comparison to the capital budget, PO raised, contract signed, and payments made
    • Ensure correct classification of asset as per IFRS and group Finance policies
    • Regularly preforms fixed asset reviews to identify miscoded activity; creates reclass entries with proper documentation to correct
    • Conduct periodic physical asset verification when needed in collaboration with Technical Operation team
    • Conduct periodic impairment reviews for various class of assets in GC and FibreCo
    • Regular review of depreciation policies of GC and fibreCo
    • Support GC Finance team related to various financial reporting submission to Group and external investors
    • Maintain and update schedules related to right of use lease assets
    • Ensure that the fixed asset purchased as per the CAPEX budget approved by the management
    • Support depreciation calculation part of Forecasting and budgeting process
    • Ensure timely capitalization of CWIP asset in to Fixed Asset /Right of use lease asset
    • Provide capex related reports to senior management every month including commitments, actual vs budget,
    • Keep up to date records related to Capex steerco approvals
    • Review and approve PRs, POs related to capex additions
    • Support data migration from existing system to new Oracle EAM module
    • Ensure all fixed assets are adequately insured and provide any fixed asset related details to Group Insurance and technical Operation team
    • Liaise with the internal/external auditors related to provision of fixed asset schedules and supporting documents
    • Support management in providing adhoc information as required

    Education:

    • Minimum 4-year bachelor’s degree in finance, Business
    • Qualified CA, ACCA, CPA
    • Fluent in English and language of country preferable

    Experience:

    • Minimum of 5+ years of experience in Fixed Assets Management and capital projects; with experience in supervising/managing others
    • Previous audit experience would be a plus
    • 3 years of telecom experience
    • Oracle ERP EAM experience
    • Must be a self-starter who is able to work independently and interface with all relevant internal teams and external business partners as needed
    • Sound knowledge on IAS 16, IFRS 16– tangible/ intangible assets and leases
    • Experience working in a medium to large organization

    Competencies:

    • Strong interpersonal skills, including written and oral communication skills
    • Critical Finance thinking
    • Strategic thinker
    • Accounting standards, policies and procedures
    • Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, digitalization
    • Exceptional presentation skills including Executive level presentations
    • Advanced Excel skills
    • Ability to work multiple priorities in parallel
    • Ability to develop relationships and influence
    • People management
    • Organizational Agility
    • Dealing with ambiguity and complexity

    Head

    • Executes tactical plans to achieve strategic requirements
    • Has the mental agility to identify and solve relevant business challenges
    • Executes and identifies opportunities for commercial innovation and continuous improvement

    Heart

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Is self-aware and supports team capability development through opportunity creation for realising potential
    • Builds professional networks across teams through collaboration and co-operation

    Hands

    • Produces sustainable business results through ethical practices
    • Sets priorities, plans, organizes and co-ordinates the work of others

    go to method of application »

    Manager: IoT Business Development

    The MIBD will be accountable to achieve the following core KPA’s:

    • Sales: Achieving the sales target
    • Representation: Function as the GC face-to-face representative to and for the stakeholders internally and externally
    • Engagement: Lead direct engagement with customers, as well as internal cross-functional stakeholders, and external vendors
    • Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas
    • Coordination: Delivery of the planned amount of IoT project go live

    Responsibilities:

    The MIBD’s responsibilities in this position are to:

    • Advise the GM’s of International Roaming and Legal on all contractual aspects.
    • Produce, review, and provide regular and on-going reporting.
    • Partner with GlobalConnect stakeholders, and external vendors, to ensure optimum smooth and seamless onboarding of IoT customers.
    • Oversee relationship management with IoT customers and suppliers, including resolving commercial issues, which will require partnership with GC International Roaming, as well as GC stakeholder areas (e.g. Signalling, HR, Legal, Tax, and Finance).

    Output:

    • The MIBD’s shall deliver the following output in this position:

    Reporting:

    • Ensure that Global Connect Roaming IoT Reports are created and reported.
    • Ensure proper Action Plans are in place to correct and improve operational and commercial performance.
    • Meetings: Conduct regular customer and supplier meetings to report on performance and set action plans for Roaming.
    • Onboarding: Oversee the end-to-end onboarding of roaming IoT customers to IoT platform
    • Contracts Management: Lead the end-to-end contracts management and RFP/RFI/RFQ and bids of IoT opportunities.
    • System capacity: Lead the analysis of the technical discussions on the additional capacity required for systems and platforms to cater for the roaming IoT requirements.
    • Human Resources: Lead the analysis of the additional resources required to manage end-to-end the IoT customers in terms of Account Management, Technical support (GNOC), IoT platform capacity, etc.

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Bachelor’s degree in Electronics, Engineering or Telecommunications
    • Formal leadership certification training (preferred).
    • English: verbal and written proficiency. Fluency in another European language would be an advantage.

    Experience:

    • Minimum of 5 years’ experience in a area of specialisation; with experience in supervising/managing others
    • Strong understanding of the IoT industry, products and services including device categories, features, architectures, and communication protocols
    • Excellent experience with IoT from a technology point of view for 3G, 4G and 5G
    • Proven track record of delivering success stories in the IoT market – furthering performance, identifying, and launching new capabilities
    • Proven experience of defining and delivering outstanding, future-proof IoT services portfolio
    • Negotiation experience gained in International Roaming operations, preferably also in a Roaming Hub setup
    • 7+ years’ experience in direct client-facing and negotiations roles
    • 10+ years’ experience in commercial contract negotiations
    • Proven ability to coordinate a cross-functional international team of opinionated design, technical, commercial, financial, marketing, sales and executive colleagues
    • Experienced in creating and conducting presentations in English
    • Experienced in presenting to senior management and executives
    • Experience in engagement with and management of external vendors
    • Experience working in a medium to large organization.

    Competencies:

    • Strong written and verbal communication and presentation skills
    • Strong analytical, investigative, problem-solving, and decision-making skills.
    • Demonstrated interpersonal, written, and verbal communication skills.
    • Excellent influencing skills, in particular with decision-makers.
    • End-to-end understanding of mobile Roaming operations – both technical and commercial.
    • Broad knowledge of roaming/IoT billing, network engineering, and roaming/IoT operations.
    • Excellent skills with MS Office, i.e., Word, Excel, PPT, and SharePoint.
    • Demonstrated interpersonal, written, and verbal communication skills.
    • Effective problem-solving skills at executive management level.
    • Excellent influencing skills with decision-makers and peer leadership professionals.
    • Strong commercial background with excellent negotiation skills.
    • Clear commercial mind set, constantly focusing on delivering value to customers;
    • Can quickly identify where the value is and how to get to it,
    • Excellent interpersonal and verbal communication skills, with a high degree of literacy and numeracy;
    • Good networker;
    • Strong presentation skills with the ability to get complex messages across clearly and concisely;
    • Strong leadership skills;
    • Demonstrable strategic thinking skills, thinking creatively to develop non-traditional solutions to complex business challenges;
    • Willing to pitch in and support other business areas as needed;
    • Confident in your own ability to make difficult decisions but humble enough to ask for help when needed and ask basic questions.
    • You treat the company as if it were your own

    Head

    • Executes tactical plans to achieve strategic requirements

    go to method of application »

    Manager: Credit Control

    Key Performance Areas: Core, essential responsibilities / outputs of the position 
    The Manager: Credit Control will be responsible to achieve the following objectives:

    • Assess creditworthiness of existing or prospective customers across all business units including collection, assessment and central storage of Know-Your-Customer documentation
    • Performing credit checks on customers in accordance with the principles contained in the GC Credit Management Policy (“Credit Policy”) and calculating a credit score and risk grading
    • Evaluation of customer financial statements and financial ratio analysis to determine the customers capacity to repay including affordability assessments
    • Procurement of a reputable credit scoring organisation/credit bureau for credit rating of prospective customers
    • Based on risk grading outcomes, propose terms of engagement (prepayment, post-paid, cash deposits required, credit limits) and obtain CFO approval for feedback to the business units
    • Implement an automated solution for credit limit allocation and real-time monitoring to ensure usage does not exceed the credit limits
    • Monitor existing customer usage against the credit limits allocated or cash deposits received and periodic assessment of the limits to ensure relevancy
    • Maintain a list of customers with prepaid terms separately and monitor usage against the prepayment(s) made by the customer
    • Proactively manage the company’s credit exposure by evaluating changes in the customers economy/market, industry and customer specific circumstances
    • Maintain age analysis, overdue balances and DSO for each business segment with monthly reporting to management to track and monitor the movements of account balances and manage credit risk expectations or anticipation of write-offs
    • Monitoring receipt of payment of outstanding invoices, initiation of collection processes and procedures and the on-going review of collection reports to ascertain the status of collection practices
    • Initiate collection plans with existing customers, engaging external debt collectors as a strategic effort for recovery of long overdue balances
    • Calculate interest on overdue accounts in accordance with the principles outlined in the Credit Policy, distribute the interest invoices to customers and recognition thereof in the accounting ledger system
    • Determine bad debt write offs/recoveries ensuring approved in accordance with the GC Delegation of Authority (“DoA”)
    • Calculate and assess the provision for bad debts (both general and specific) in accordance with IFRS 9
    • Owner of the Credit Policy by ensuring it is regularly reviewed, updated and maintained for relevancy including company compliance with the Policy
    • Implement continuous credit risk exposure improvement initiatives to protect the company against potential financial losses
    • Collaborate with internal stakeholders across all business segments on operative accounts receivable topics (e.g. critical customer payment issues)
    • Create a highly visible and positive experience through the professional engagement with both internal and external contacts including dealing with direct enquiries in a courteous and timeous manner

    Role Deliverables

    • Credit vetting & credit rating of new customers
    • Financial ratio analysis
    • Credit terms and credit limit monitoring (automated solution)
    • Credit exposure management
    • Age analysis & DSO management
    • Collection management
    • Interest on overdue accounts
    • Bad debt write offs/recoveries, Provision for bad debts

    Role Dependencies

    • Business/Commercial teams
    • SA and Dubai Finance teams
    • MTN GlobalConnect management

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Minimum 4-year degree in Finance or Business
    • CA / ACMA (CIMA) /ACCA
    • Fluent in English and language of country preferable

    Experience:

    • Minimum of 5 years’ experience in in credit management (telecom carrier business advantageous); with experience in supervising/managing others
    • Good exposure in credit management tools
    • Business partner and present confidently at different levels of the organisation
    • Good telecom carrier services business acumen
    • Excellent analytical skills and ability to interpret financial and non-financial information
    • Dealing with complex customers
    • Attention to detail
    • Commitment to results (self-starting, opportunity grabber)
    • People management
    • Experience working in a medium to large organization

    Competencies:

    • Exposure to various carrier systems
    • Understanding of the credit lifecycle
    • Key understanding of Telecom products and services
    • Ability to manage and communicate with existing & potential customers in a multicultural, cross-border environment
    • High calibre communication and presentation skills
    • Strong analytical skills & line management skills
    • Detail and process oriented
    • Team player, highly motivated and flexible

    Head

    • Executes tactical plans to achieve strategic requirements
    • Has the mental agility to identify and solve relevant business challenges
    • Executes and identifies opportunities for commercial innovation and continuous improvement

    Heart

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Is self-aware and supports team capability development through opportunity creation for realising potential
    • Builds professional networks across teams through collaboration and co-operation

    Hands

    • Produces sustainable business results through ethical practices
    • Sets priorities, plans, organizes and co-ordinates the work of others

    go to method of application »

    Chief Information Officer (CIO)

    Key Performance Areas: Core, essential responsibilities / outputs of the position :

    • Responsible for leading the Information Technology systems in MTN GlobalConnect.
    • Responsible for the planning, engineering, implementation, deployment, maintenance, and operations of the IT solutions providing Network services to MTN Group operations and GlobalConnect Wholesale customers
    • The Information Technology architecture underpinning these services encompass Software applications (Business Support Systems, Operational Support Systems, Business Intelligence, Enterprise Resource Planning Systems), Information Security Solutions, Operational Systems and Middleware, Hardware (servers, storage, backup systems, switches), Data centres.
    • Responsible for designing and implementing the IT and INFOSEC roadmap in alignment with MTN Group guidelines to support the business evolution within a 5-year horizon, including FiberCo, Fixed/Mobile service convergence, System virtualisation and automation, Cloud and Edge computing, Cyber security.
    • Deliver on Digital Transformation and Digital technology initiatives across the organization.
    • Deliver on Business Intelligence initiatives across the organization.
    • Provide specialist strategic insights on the user experience, System Unification, security, customer centricity, journeys and behaviors.
    • Lead IS strategic and operational planning to achieve goals by fostering innovation, prioritizing IS initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
    • Manage the implementation of useful technology to increase information accessibility and integrated systems management.
    • Facilitate alignment of IS strategy to business strategy and cost benefit analysis for IS spending and initiatives
    • Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
    • Establish and enhance IS departmental goals, objectives, and operating procedures.
    • Develop the divisional plan in line with overall business plan including the customer engagement strategy and clear value propositions to achieve efficiency/ bundling solutions and the profit and loss accounts of the unit.
    • Ensure continuous delivery of IS services through oversight of service level agreements with end users and monitoring of IS systems performance.
    • Make relevant input into recruitment, development, and retention of all IS staff in accordance with corporate budgetary objectives and personnel policies.
    • Develop, track, and control the information technology annual operating and capital budgets.
    • Assess and make recommendations on the improvement or re-engineering of the IT organization.
    • Ensure achievement of ROI on IS Investments.
    • Support company convergence strategy and drive the creation of products and commercial processes to support customer business requirements.
    • Identify emerging information technologies to be assimilated, integrated and introduced into the company.
    • Prepare divisional budget, develop, track and control Opex and Capital budgets.
    • Ensure robust network security (including communication lines and equipment), disaster recovery, business continuity plan and direct systems development and acquisition.
    • Promote and oversee strategic relationships and partnerships between internal IS resources and external entities including the larger organization, Vendors, Partner organisations etc.

    Job Requirements (Education, Experience and Competencies)
    Education:

    • A Degree in Engineering, Information Systems or Computer Science.
    • Post graduate qualification MBA/MSc. Is preference (Business discipline preferred).
    • Certified IS and Project Management Professional an advantage.

    Experience:

    • 10 years’ experience, senior management track record of 5 years or more. With 5 years in a strategic management position preferably in an IS environment.
    • At least 3 years in Telecom sector/ industry as per relevant role.
    • Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
    • Worked across diverse cultures and geographies

    Professional competencies:

    • Advanced experience of managing and/or directing an IS operations, preferably in the Telco industry
    • A strong understanding of core technology including networks, OS, Storage, Database,
    • Demonstrated ability to apply IS to solving business problems
    • Knowledge of business theory, processes, management and budgeting, and business office operations
    • Proven strategic planning and execution
    • Strong ITIL and Six Sigma expertise
    • Budget preparation and fiscal management
    • Awareness and understanding of international trends and the development in the IS industry
    • Strong influencing and negotiation skills
    • Network Availability Management
    • Contract and vendor management
    • Project Management, Planning and Control
    • Research Orientation
    • Resource Management

    go to method of application »

    Manager: Messaging, VAS, Signaling

    The Manager: Messaging, VAS & Signalling Finance Services will be responsible to achieve the following objectives:

    • Assist in and oversee the formulation of strategy, budget and planning activities for the Messaging, VAS & Signalling wholesale business units whilst ensuring alignment with Group Finance
    • Account & relationship management with MTN Opcos, carrier partners and the GlobalConnect commercial team
    • Manage the finance operations of the Messaging, VAS & Signalling wholesale function including bill to cash processes, preparation of various reconciliations of revenue, cost, receivables and payables
    • Implementation of an automated billing and invoicing system for Messaging, VAS & Signalling for revenue and automation of estimated costs for invoice validation purposes
    • Reviewing the Messaging, VAS & Signalling rates to ensure the rates reported in the billing system are accurate. Engaging with the commercial team to resolve inconsistencies/disputes
    • Review investigation reports on identified errors or leakages to identify the revenue leakage root causes. Engage with the relevant stakeholders to resolve any control deficiencies identified
    • Interact with the Opco CFO’s and finance teams on various finance matters – monthly invoicing, settlements, reporting, business planning, monitor opco upsides etc.
    • Design and implement finance procedures to ensure a streamlined and centralised billing, clearing and settlements process
    • Review business process changes that may affect the company’s ability to identify, monitor or collect revenue (new system implementations/upgrades, new product roll outs, etc.)
    • Ensure cash flows are well managed in terms of inflows/outflows. This includes active management of the settlement and collection arrangements with MTN Opcos, international and regional partners
    • Compile the forecast and budgeted Messaging, VAS & Signalling revenue, expense and cashflows on a quarterly and annual basis in line with the business strategy
    • Proactively analyse and constructively challenge strategy, budget and plans, business cases, capital expenditure, customer and supplier agreements in context to the operations of the business unit
    • Compile monthly financial performance reports and KPIs and provide feedback to senior management. This includes performing financial analytics to support key business decision making (e.g. in-depth margin analysis, reviewing and reporting on the performance of the overall MTN Group business per Opco)
    • Monitor and proactively advise on business risk evaluation and mitigation measures, in conjunction with the risk and compliance function
    • Review of the RACI model and update at regular intervals for any changes to the processes and systems
    • Provide independent evaluation and advisory support on various proposals for investments, Capex and Opex items
    • Ensure compliance to Group Governance protocols and policies (committee approvals, DoA, process etc.)
    • Participate in the GlobalConnect pricing review committee and business review meetings
    • Support the business case development process for acquisition of new swaps and bilateral deals, including financial ratio and credit analysis of potential customers
    • Provide leading practice insights for financial performance improvements and value-driving actions
    • Support CFO preparing various presentations for management
    • Support CFO to hold regular meeting with functional heads to drive performance
    • Training, mentoring and management of direct report’s day to day activities

     Role Deliverables

    • Invoicing to customers
    • Implementation of automated billing solutions
    • Revenue and expense reconciliations
    • Receivable and payable reconciliation and ageing analysis
    • Forecast and Budget
    • Margin analysis
    • Cashflow projections
    • Performance report

    Job Requirements (Education, Experience and Competencies)

    Education:

    • CA / ACMA (CIMA) /ACCA
    • Minimum 4-year degree in Finance or Business, MBA would be an advantage
    • Fluent in English and language of country preferable

    Experience:

    • Minimum of 5 years’ experience in in telecom carrier business; with experience in supervising/managing others
    • Proven business partnership record
    • Good interconnect carrier services business acumen
    • Good exposure to Oracle and planning tools
    • High quality analytics
    • Attention to detail
    • Commitment to results (self-starting, opportunity grabber)
    • People management
    • Experience working in a medium to large organization

    Competencies:

    • Exposure to various carrier billing systems
    • Understanding of the full billing processes
    • Key understanding of Telecom products and services
    • Ability to manage and communicate with existing & potential customers in a multicultural, cross-border environment
    • High calibre communication and presentation skills
    • Strong analytical skills & line management skills
    • Detail and process oriented

    Head

    • Executes tactical plans to achieve strategic requirements
    • Has the mental agility to identify and solve relevant business challenges
    • Executes and identifies opportunities for commercial innovation and continuous improvement

    Heart

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Is self-aware and supports team capability development through opportunity creation for realising potential
    • Builds professional networks across teams through collaboration and co-operation

    Hands

    • Produces sustainable business results through ethical practices
    • Sets priorities, plans, organizes and co-ordinates the work of others

    go to method of application »

    Manager: Technical Accounting, Financial Reporting and Consolidation

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Key Tasks:

    • Review of all month end entries prior to loading in FCCS by GC
    • Complete monthly disclosure check list and submit to Group Finance
    • Prepare interim, hard close and year end reporting packs
    • Liaise with external auditors to ensure timely completion of the interim, hard close and year end audits
    • Prepare Annual Financial Statements (AFS)
    • Review working documents prepared by GC Finance/FibreCo Finance teams related to IFRS 9, 15 and 16
    • Prepare IFRS 16 accounting entries and post in the system
    • Ensure compliant with all Group accounting standards
    • Regular review of management estimations like fixed asset depreciation policy
    • Consolidation of GC Group actual results on monthly basis (MTNGC, FibreCo BV, FibreCos in Kenya, Zambia, Ghana and other Opcos with the carveout)
    • Review Intercompany transactions monthly actuals and budgeting
    • Prepare cash flows and recon intercompany matching and loading, review non cash adjustments
    • Accounting of debt funding to Opcos and carry out fair value and impairment assessment
    • Review and approve accounting entries posted by GC Finance team in the system (IFS, Oracle)
    • Support various capital structure reviews and implications for various investments
    • Identify and document key financial risks, issues and dependencies and set mitigation actions in collaboration with Key Finance members in GC including Treasury and Tax
    • Support FibreCos where needed in reviewing their period end activities in line with the frameworks established
    • Provide technical accounting advice to GC Finance and FibreCo teams when needed
    • Review and provide technical accounting view on principal vs agent revenue recognition assessment on new product and services
    • Custodian of the GC Group COA and collaborate with Boost team for any new mapping/re mapping requirements
    • Support various Group Finance ad-hoc requirements time to time
    • Prepare internal financial reports for GC Exco, GC Board and Audit Committee including monthly, quarterly and annual results
    • Prepare formal papers for the board and other stakeholders on technical accounting matters relevant to GC and FibreCos
    • Keeping abreast of latest developments in IFRS and integrate into MTN Group accounting policies and procedures
    • Continue to keep update GC Finance team on various developments in Group Finance frameworks, policies and IFRS pronouncements and ensure timely implementation
    • Manage and assist with the implementation of changes to the Group accounting policies and new accounting standards in GC & FibreCos
    • Support and review any financial implications related to Opco Fibre Carveouts
    • Coordinate, manage and review special accounting advisory reports received from consultants, auditors at the request GC management
    • Assistance to GC Finance and FibreCo Finance teams on various accounting issues and implementation
    • Accounting for merger and acquisition activity and other variable transactions
    • Analyse and provide input on business requirements for business intelligence and reporting and or master data

    Education:

    • Minimum 4-year bachelor degree in Finance, Commerce, MBA would be a plus
    • Qualified CA, ACCA
    • Fluent in English and language of country preferable

    Experience:

    • Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
    • Previous audit experience in Big 4 is a must
    • Hands on experience in implementing various IFRS impacts across business
    • Technical accounting experience within a telecommunication environment
    • Experience in consolidations and reporting
    • Experience in financial accounting leading practices and trends
    • Must be a self-starter who is able to work independently and interface with all relevant internal teams and external business partners as needed
    • Experience in ERP (Oracle preferred – EPM, FCCS, HFM)
    • Experience working in a medium organization

    Competencies:

    • Strong interpersonal skills, including written and oral communication skills
    • Critical Finance thinking
    • Strategic thinker
    • IFRS accounting standards, policies and procedures
    • Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, digitalization
    • Exceptional presentation skills including Executive level presentations
    • Advanced Excel skills
    • Ability to work multiple priorities in parallel
    • Ability to develop relationships and influence
    • People management
    • Organizational Agility
    • Dealing with ambiguity and complexity

    Head

    • Manages the alignment and execution of tactical activities
    • Assists in solving business challenges but looks to others for advice and guidance
    • Executes on innovative commercial practices and identifies areas for continuous improvement

    Heart

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Is self-aware and supports team capability development through opportunity creation for realising potential
    • Builds relationships with customers and teams to uphold the MTN brand

    Hands

    • Drives team objectives and contributes to sustainability of results
    • Clarifies priorities, plans, organizes and co-ordinates the work of others

    go to method of application »

    Specialist: RAFM

    Key Performance Areas: Core, essential responsibilities / outputs of the position
    Revenue Assurance Systems Management

    • Understanding of a wide range of systems supporting multiple departments, suppliers, business partners, supply chain partner).
    • Ensure that all discrepancies and trend abnormalities are investigated and addressed.
    • Research and recommends the most efficient corrective action to problems encountered or design challenges to system(s) enhancements that cross through to other Integrated

    Revenue Systems.

    • Manage systems and vendors for Revenue Assurance.
    • Liaise with external software or development houses in development of Revenue Assurance solutions.
    • Liaison with all system owners in the business to ensure RA data streams are correct.
    • Maintain scripts, procedures and reports on the Revenue Assurance system and Test Call Generator
    • Ensure system reference data is consistently updated timeously.
    • Perform system administration functions.
    • Monitor the log and task scheduler on regular basis.
    • Resolve trouble tickets timeously.
    • Initiate, design and implement system and process changes for operational enhancements

    Revenue Analysis and Reporting

    • Understand the end-to-end revenue cycles for both customers and products while demonstrating the skills and judgment necessary to identify and prioritize leakage risks, design efficient tests to effectively detect leakage, and construct/implement scalable controls/reporting to mitigate and monitor such risks on an ongoing basis.
    • Collaborate effectively and continuously with other departments to address revenue cycle risks and to develop revenue enhancement opportunities.
    • Clearly define and articulate value proposition and factors for success in a concise and organized manner, while always adhering to a strong team-orientation, in order to maximize success of cross-functional partnerships in our culture.
    • Routinely prepare and deliver presentations for a variety of stakeholders, including monthly to executive management, on all major facets of Revenue Team’s responsibilities.
    • Prepare reports/bulletins to increase management awareness of actual and potential areas of risk/exposure and patterns identified during the analysis and investigation process and recommend appropriate action to either prevent or mitigate the risk.
    • Relate information across a number of dimensions, highlight areas of interest for the business, and apply the correct measurements and analysis techniques.
    • Provide information at sufficiently summarized level for business management analysis, planning and control.
    • Responsible for analysing data sources and producing charts on observed discrepancies over time.
    • Analyses of information thoroughly and effectively to determine the severity and extent of customer requirements and/or software problems encountered.
    • Develop tools, templates and processes to assist in automation of workflow.
    • Pro-actively propose the best tactical and/or strategic solution to support business initiatives.
    • The development and the monitoring of functional performance objectives in conjunction with Revenue Assurance Manager.
    • Assist in the implementation of auditable controls and points of measurement in key business areas to develop the prevention strategy and report on losses and further areas of exposure identified.
    • Work independently of other departments to ensure that revenue sources are assessed in an unbiased manner.
    • Identify areas that require more investigation into the reasons for loss and then performing root cause analysis and recommended corrective action to be taken.
    • Ensure that compliance is taking place at business critical stages of the revenue process.
    • Provide oral presentations of statistical or technical scientific information to inform and report on the progress of data collation and integration
    • Build-up relationships with staff in different business units.
    • Respond to all queries, requests and business needs.
    • Assess the effectiveness and accuracy of new data sources and data gathering techniques.

    Job Requirements (Education, Experience and Competencies)
    Qualifications

    • Minimum of 4 years degree in IT Degree (BSC or BTECH)
    • Fluent in English and language of country preferable

    Experience

    • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
    • 5 + years’ experience within a GSM environment with IT background.
    • Strong IT systems experience
    • Good knowledge of statistics and predictive modelling
    • Experience in dashboard implemented, administration and maintenance.
    • Good knowledge of Oracle/Unix and Big data concepts
    • Experience querying databases and using statistical computer languages: R, Python, SLQ, etc.
    • Experience with distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, Gurobi, MySQL, etc.

    Essential knowledge:

    • Revenue Assurance concepts
    • Auditing and financial concepts
    • Risk management framework
    • Computer literacy at an advanced level
    • Experience working in a medium organization

    Competencies (skills required). 

    • Communication Skills:  is able to communicate clearly both verbally and in writing.  Can get messages across that have the desired effect; and
    • Analytical Thinking Ability:  the ability to split a task or problem into its component parts and using these in a logical and systematic manner to reveal all the implications of the consequences of the situation;
    • Reporting Skills:  the ability to consolidate information and extract the necessary relevant information.  Report writing.  Report presentation. Report generation;
    • Management Skills:  Planning and prioritising the work of others. Clearly assigns responsibility for tasks and decisions.  Sets clear objectives and measures. Monitors progress, process and results.  Designs feedback loops into the work.
    • Conceptual Thinking Ability:  the ability to integrate the components of a task or contract in order to obtain a holistic view.

    Head

    • Manages the alignment and execution of tactical activities
    • Assists in solving business challenges but looks to others for advice and guidance
    • Executes on innovative commercial practices and identifies areas for continuous improvement

    Heart

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Is self-aware and supports team capability development through opportunity creation for realising potential
    • Builds relationships with customers and teams to uphold the MTN brand

    go to method of application »

    Engineer: Presales and Solutioning

    Key Performance Areas: Core, essential responsibilities / outputs of the position 
    Presales Solution Architect will be accountable to achieve the following objectives:

    • Provide professional inputs and advice to the internal demand teams on the production and presentation of solution diagrams in fulfillment of all pre-sales activities.
    • Develop and make use of standard templates to produce solution designs and bid documents while coordinating inputs from the supporting teams and stakeholders such as commercial, technical, legal, finance etc.
    • Maintain and obtain concurrence from relevant teams regarding the reporting and management of the capacity utilizations across the operating companies in the Group in line with the principles and guidelines communicated.
    • Undertake final quality checks on capacity proposals before they are submitted to Opco and enterprise, ensuring full compliance from an end-to-end perspective.
    • Handover completed submissions and signed proposals to the solution delivery team when bids are successful and archive all bid materials.
    • Full integration of quality management processes within the Systems Engineering and their effective deployment on a day-to-day basis.
    • Bridge the gap between the internal demand team and technical implementation team in order to ensure effective transition of orders through the sales cycle.
    • Assist the internal demand team to drive the protection and securitization of capacity for the operating companies and capture incremental revenue
    • Optimise the returns from submarine and terrestrial cable investments to ensure that international assets are deployed for the best possible financial return
    • Tailor and customise commercial solutions dependent on regulatory approval across multiple jurisdictions.
    • Work hand-in-hand with MTN GlobalConnect Technical teams to manage suppliers, products, solutions and commercial management of assets
    • Work on business cases for both internal and external sales forecasts to assist in forecasting demand for MTN GlobalConnect services
    • Define, monitor and ensure capacity forecasts and utilization trends are aligned to commercial and financial budgets for planning purposes.
    • Manage performance of the operating companies activities and provide it as input to consolidated reports
    • Possess the authority, presence and integrity to initiate and lead engagements with necessary internal and external stakeholders.
    • Plan, prioritize and organize requirements around customer demand.
    • Foster cross-functional collaboration between multiple MTN GlobalConnect business units to deliver wholesale services
    • Assess current competitive behaviors and operator landscape for the fixed connectivity business from a best practice perspective.

    Role Deliverables

    • Design solutions and lead technical engagements from an internal demand perspective for all operating companies across the Group
    • Create high level and low-level design documents to support capacity contracting for all operating company requirements
    • Provide detailed analysis and reports on the management and utilization of capacity for all operating companies.
    • Align with internal demand teams on Opco plans, pipeline and
    • Assist to drive revenues and achieve growth targets in the wholesale unit by bridging the gap between the account managers and post-sales teams

    Role Dependencies

    • Support MTN GlobalConnect to achieve wholesale strategy
    • Provide inputs for sales strategy and financial reports
    • Multinational Companies and Strategic partnerships

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Minimum 4 Year Academic Degree in (Engineering)
    • English, French and Arabic (as advantage)

    Experience:

    • Minimum of 5 years technical experience within the telecommunication space, preferably in the enterprise / wholesale or carrier environment
    • Fixed connectivity and submarine cable business experience (desired)
    • Experience working in a medium to large organization

    Competencies:

    • Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
    • Understanding of product and solution architecture in the fixed connectivity assets space
    • Excellent professional expertise and market knowledge, including good understanding of the competitive environment
    • Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
    • Good understanding of wholesale market products in order to manage and support bids
    • Multi-tasking capability to manage complex RFP’s.
    • Clear understanding and incorporation of the SLA into the customer value proposition.
    • Strong networking skills to build MTN GlobalConnect professional relationships
    • Effective oral and written communication skills
    • Strong analytical, organisational and planning skills to execute commercial reports and inputs form MTN GlobalConnect budgeting
    • Relationship based-sales skills and strong customer focused approach
    • Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
    • Strong computer literacy

    Head

    • Executes tactical plans to achieve strategic requirements
    • Has the mental agility to identify and solve relevant business challenges
    • Executes and identifies opportunities for commercial innovation and continuous improvement

    Heart

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Is self-aware and supports team capability development through opportunity creation for realising potential
    • Builds professional networks across teams through collaboration and co-operation

    Hands

    • Produces sustainable business results through ethical practices
    • Sets priorities, plans, organizes and co-ordinates the work of others

     Other:

    • Regional and international travel

    go to method of application »

    Coordinator: Commercial

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    The Commercial Coordinator will be accountable to achieve the following objectives:

    • Act as the central point of consolidation for any requirements raised by the revenue business units relating to connectivity pricing, technical solution design, billing and support related matters by escalating appropriately within MTN GlobalConnect to the relevant stakeholders.
    • Monitor and ensure that the commercial activities relating to all business units namely internal demand, external wholesale and enterprise are running seamlessly such as fixed connectivity price books, SLA and OLA documentation, etc
    • Assist the respective teams to drive the global fixed business to capture incremental revenue both internally (from OpCos and enterprise) and externally (from 3rd party customers)
    • Coordinate the reporting and the consolidation of the reporting across the business units to provide scheduled and adhoc reports to management.
    • Ensure that all business units record and archive the necessary documentation and contracts in the relevant storage locations for verification purposes as and when required.
    • Manage the supplier invoice verification process by aligning with pertaining to payment of the connectivity components provided to GlobalConnect
    • Lead initiatives to ensure that processes requiring improvements and procedures resulting in delays are investigated to obtain an outcome with a desired and favorable improvement
    • Possess the authority, presence, and integrity to initiate and lead engagements with necessary internal and external stakeholders.
    • Plan, prioritize and organize requirements around demand from different business units.
    • Work closely with the management team to ensure that all process and procedures are kept to date and adhered to by the overall team

    Role Deliverables

    • Single point of consolidation for all requirements originating across the commercial business unit
    • Total ownership and control of the commercial templates and reporting files required for management reporting on a weekly, monthly or adhoc basis
    • Support the relevant teams in order to drive incremental revenues through improved reporting and organizational practices
    • Develop and support Initiatives to improve margins on new and existing services.
    • Regular market analysis to ensure alignment to industry best practice.

    Role Dependencies

    • GlobalConnect commercial team

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Minimum 4-year Academic Degree (Commerce, Engineering, Finance, Economics)
    • Post graduate qualification MBA/Masters (Commerce, Engineering, Finance, Economics) preferred
    • Fluent in English and language of country preferable

    Experience:

    • Minimum 3 years relevant commercial experience in the fixed line international telecommunication industry preferably in enterprise/carrier business
    • Experience working in a medium organization

    Competencies:

    • Able to work effectively with multiple stakeholders in a multi-cultural environment.
    • Strong analytical skills to adequately anticipate demand and make investment decisions.
    • A working knowledge of business practices.
    • Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development.
    • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
    • Strong computer literacy.
    • Understanding the connectivity infrastructure wholesales landscape with a focus on emerging markets.

    Head

    • Manages the alignment and execution of tactical activities
    • Assists in solving business challenges but looks to others for advice and guidance
    • Executes on innovative commercial practices and identifies areas for continuous improvement

    Heart

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow
    • Is self-aware and supports team capability development through opportunity creation for realising potential
    • Builds relationships with customers and teams to uphold the MTN brand

    Hands

    • Drives team objectives and contributes to sustainability of results
    • Clarifies priorities, plans, organizes and co-ordinates the work of others

    Other:

    • Regional and international travel.
    • Ability to adapt to changing requirements of business and staff members.
    • Excellent Interpersonal skills.

    go to method of application »

    Engineer: VAS- MSG Operations

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    The role will be accountable to achieve the following objectives:  

    • To act as a Subject Matter Expert for Messaging in MTN GC 
    • To coordinate and manage vendor activities during the project deployment to guarantee market time and compliance with partner requirements. 
    • To drive Messaging Services features and platform evolution inside the MTN GC, through harmonization & hosting projects, in cooperation with partners and Opcos within the region. 
    • Developing and maintain technical project documentation. 
    • Delivering detailed functional and technical analysis against project work packages in line with solution designers in other squads; handshakes on the specifications of the integration points. 
    • Preparing design documents for the delivery. 
    • Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit. 
    • Translating requirements into engineering design and logical units of work (tasks) with the solution developers. 
    • Supporting testers for test case preparation, reviews test cases. 
    • Participating in User Acceptance Testing (UAT) for Messaging projects before production releases. 
    • Facilitating UAT and production issues investigation. 
    • Providing design support for defects and issues raised by relevant stakeholders regarding the domain under the team’s responsibility. 
    • Preparing and present solutions for IT Architecture Board. 
    • Executing RFP/RFP & SOW process if required. 
    • Working with the solution architect to maintain product roadmaps and target architecture. 
    • Reviewing and approving vendor design documents; follow-ups vendor development. 
    • To drive cross-functional projects and alignment, especially with commercial and security teams. 

    Job Requirements (Education, Experience and Competencies)
    Education: 

    • Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred)  
    • Relevant certification/accreditation/membership with professional body as required for role  
    • Fluent in English and language of country (preferable)  
    • Minimum of 3 year degree/diploma (May vary in accordance with specific country Opco qualification standards 
    • Fluent in English and language of country preferable 

    Experience: 

    • 5+ years’ experience in an engineering field 
    • Expert in SMS/SS7/IP/SMPP data solutions 
    • Experience with SMS Routing, Hub and Firewall technology 
    • Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology 
    • Understanding of Change Management Life Cycle Principles 
    • System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.) 
    • Server & System Administration skills 
    • Knowledge of Analysis Tools  
    • Hardware installation and repair skills 
    • Knowledge of OSI network protocol design 
    • Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure 
    • Experience using and writing technical documentation 
    • High level vendor certifications (i.e., CCNA) 
    • Ability to lead engineering teams 
    • Expert analytical and problem-solving skills 
    • Must have experience in eTOM, SID and NGOSS Framework. 
    • Excellent communication and presentation skills, both verbal and written. 
    • Ability to solve problems using a creative and logical mind set. 
    • Worked across diverse cultures and geographies (advantageous)  
    • Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others 
    • Experience working in a medium organization 

    Competencies: 

    • Implementers, Decisive Problem Solver, Best Practice Value Creator  
    • Culture and Change Champion, Guiding People Manager, Relationship Builder  
    • Results Achiever, Operationally Astute  
    • Ability to multi-task in a fast-paced environment while prioritizing work items appropriately. 
    • Self-motivated, self-confident team player that can work well in a fast-paced environment. Quick on one’s feet, fast thinker. 
    • Ability to understand and communicate high level technical concepts. 
    • Process driven; leverage existing processes to efficiently execute duties. 
    • Ability to work with the customer and to involve the right people; solicits input, knows and plans for stakeholder impact. Self-motivated, independent worker, driven to complete tasks quickly 
    • Ability to balance’s priorities and manage workload effectively. 
    • Quickly adapts approach as the situation changes. 
    • Detail-oriented individual to ensure all issues are resolved to customer satisfaction. 

    Head  

    • Manages the alignment and execution of tactical activities 
    • Assists in solving business challenges but looks to others for advice and guidance 

    go to method of application »

    Engineer: VAS Voice Operations

    The Engineer voice operations will be accountable to achieve the following objectives: 

    • Define the design solution to be implemented to interconnect an Operator (IP, SIP and SS7 links) 
    • Coordinate the configuration activities of onboarding customers 
    • Coordinate the service testing before migration and GO live 
    • Coordinate the pre-migration and the CDR reconciliation  
    • Coordinate the troubleshooting by engaging all parties (Dot Net, Yelloconnect, Roaming hub); 
    • Manage and ensure Voice service quality and customer satisfaction;  
    • Analyze performance measurement & statistics to improve network efficiencies and identify potential issues.  
    • Manage the performance of the Managed Services provider and follow up on governance meeting. 
    • Update and Optimize the voice service processes and procedure in place;  
    • Support technical discussion with opco’s and interconnect partners 
    • Leading all operational aspects of managed services by ensuring stable, robust and scalable operational processes to support delivery models  
    • Ensure and monitor that processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards 
    • Coordinate with the different areas of the company for the procurement, implementation and monitoring of network services, especially with global carrier services and closely manage the delivery of products and services with strict financial controls 
    • Lead a team of global experts and virtual teams around the world that are tasked to identify strategic partners for delivery of new products and services that can be implemented across MTN OpCos and to monitor performance delivery on MTN fixed infrastructure assets 
    • Manage overall product lifecycle for managed network global products 
    • Interface with OpCo presales and design and with the wholesale solutioning team in support of large or strategic opportunities, especially in the definition of SLAs to be provided  
    • Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers 
    • Produce documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service), training documentation and business presentations 
    • Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue, including a central wholesale pricing repository and back to back SLAs 
    • Creating and implementing standardized processes within the business unit and improving on existing methodologies, including departmental structures and organizational improvements 
    • Mentor technical experts and subordinate business units on the wholesale and international fixed connectivity network set-up and requirements 
    • Coordinate and schedule resources for service requests, within the wholesale team and across OpCos when required 
    • Be the key contact for key customers as the managed services expert and service assurance lead 
    • Support in the review and management of the customer service requests to ensure all they are correctly prioritized, scheduled and moved through the system as desired 
    • Set team goals in alignment with MTN GlobalConnect objectives and assist direct reports in the definition and attainment of individual goals 
    • Ensure that direct reports have the resources, information, and processes necessary to deliver effective and timely technical solutions to our customers 
    • Develop and maintain support procedures and policies 

    Role Deliverables 

    • Drive growth and maintain the quality of the services 
    • International SLA set-up coordination and management 
    • Tracking and monitoring of end-to-end service delivery and assurance across wholesale and fixed infrastructure service 
    • Remote management and coordination of operational resources 

    Role Dependencies 

    • YelloConnect network governance  

    Job Requirements (Education, Experience and Competencies)
    Education: 

    • BA or BS degree (preferably in Engineering or Computer Science) (essential) 
    • Fluent in English and language of country preferable 

    Experience: 

    • Minimum of 3 years’ experience in a area of specialization (in the managed services space). 
    • 3+ years’ experience preferably within the international infrastructure wholesales business 
    • Experience working in a medium organization 

    Competencies: 

    • Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint  
    • Strong understanding of managed networks  
    • Effectively manage processes and solutions to maximize efficient work within the business unit 
    • Desire to provide inputs for new product development and management 
    • High communication and presentation skills to efficiently manage partners, customers an colleagues within MTN GlobalConnect business units  
    • Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring 
    • Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets 
    • Work proactively across multiple cultures and languages within the MTN footprint countries 
    • Strong computer literacy 

    Head  

    • Manages the alignment and execution of tactical activities 
    • Assists in solving business challenges but looks to others for advice and guidance 
    • Executes on innovative commercial practices and identifies areas for continuous improvement 

    Heart  

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow 
    • Is self-aware and supports team capability development through opportunity creation for realising potential 
    • Builds relationships with customers and teams to uphold the MTN brand 

    Hands  

    • Drives team objectives and contributes to sustainability of results 
    • Clarifies priorities, plans, organizes and co-ordinates the work of others  

    Other: 

    • Regional and international travel 
    • Able to motivate and inspire team members across multiple MTN footprints 

    go to method of application »

    Analyst: CRM Platform (Wholesale Mobility/ Roaming/ IOT)

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    The Business Analyst CRM Platform (Wholesale Mobility / Roaming / IOT) will be accountable for the following: 

    • Assist the involved WM Teams to revamp business processes transforming the Call-to-Cash journey bringing efficiency & reporting KPIs 
    • Elaborate business requirements needed to build call-to-cash journey  
    • Collaborate very closely with implementation partner to translate, review & prioritize the necessary business requirements 
    • Perform UAT for the new releases prior to expose the features to WM teams 
    • Conduct UAT with key End Users from WM teams, providing showcases of features, correspondent data & guidance for a successful UAT sign-off  
    • Build CRM Platform playbooks & FAQs 
    • Conduct End Users trainings for new features 
    • Onboarding new users providing adequate induction training 
    • Provide End Users support in collaboration with IT system admin and 2nd level of support team (SLA for resolving business critical issues to be one hour)  
    • Analyze & build related reports/dashboards 
    • Study CRM best practices & benchmarking similar wholesale partners and propose quick wins to meet business needs 

    Role Dependencies 

    • GlobalConnect business lines 
    • IT 

    Job Requirements (Education, Experience and Competencies)

    Education: 

    • Minimum 3 Year Academic Degree in (Business Administration, Commerce or Marketing/Engineering)  
    • Fluent in English and language of country preferable  

    Experience: 

    • Minimum of 3 years’ experience in digitalization combing strong business and digital solution skills within the telecommunication space, preferably in the wholesale/ enterprise / and carrier environment 
    • Agile Scrum Methodologies (desired) 
    • Wholesale Mobility (voice, SMS, CNS) business experience (desired)  
    • Experience working in a medium organization 

     Competencies: 

    • Understanding of the mobility infrastructure wholesale landscape with a focus on emerging markets 
    • Good understanding of internal processes to manage fulfilment of orders effectively 
    • Strong networking skills to build MTN GlobalConnect professional relationships  
    • Effective oral and written communication skills 
    • Strong computer literacy 
    • Project management skills 
    • Entrepreneurial mindset 

    Head  

    • Manages the alignment and execution of tactical activities 
    • Assists in solving business challenges but looks to others for advice and guidance 
    • Executes on innovative commercial practices and identifies areas for continuous improvement 

    Heart  

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow 
    • Is self-aware and supports team capability development through opportunity creation for realising potential 
    • Builds relationships with customers and teams to uphold the MTN brand 

    Hands  

    • Drives team objectives and contributes to sustainability of results 
    • Clarifies priorities, plans, organizes and co-ordinates the work of others 

    Other: 

    • Regional and international travel 
    • Ability to adapt to changing requirements of business and staff members  

    go to method of application »

    Coordinator: Roaming Onboarding

    Core:
    The ROB will be accountable to achieve the following core KPA’s:
     

    • Onboarding of Roaming partners to the Roaming Hub 
    • Onboarding of Partner Markets to the Roaming VAS hub 
    • Engagement: Lead direct engagement with customers, as well as internal cross-functional stakeholders, and external vendors 
    • Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas 

    Responsibilities: 

    The ROB’s responsibilities in this position are to: 

    • Advise the Senior Manager Business Operations on all connectivity to the Roaming hub aspects. 
    • Produce, review, and provide regular and on-going reporting.   
    • Partner with GlobalConnect stakeholders, and external vendors, to ensure optimum smooth and seamless onboarding of Roaming Partners and Partner Market customers. 

    Output: 

    The ROB shall deliver the following output in this position: 

    Reporting:

    • Onboarding plan for Roaming Partners 
    • Onboarding plan for Partner Markets
    • Meetings: Conduct regular customer and supplier meetings to report on performance and set action plans for Roaming. 
    • Onboarding: Oversee the end-to-end onboarding of Roaming Partners and Partner markets 
    • System capacity: Lead the analysis of the technical discussions on the additional capacity required for systems and platforms to cater for the roaming requirements. 

    Job Requirements (Education, Experience and Competencies)
    Education: 

    • Bachelor’s degree in Electronics, Engineering or Telecommunications 
    • English: verbal and written proficiency. Fluency in another European language would be an advantage. 

    Experience: 

    • Minimum of 3 years’ experience in a area of specialisation; with experience in roaming from a technical view point 
    • Strong understanding of SS7, GRX and IPX architectures and communication protocols 
    • Excellent experience with roaming in 2G, 3G, 4G and 5G including VoLTE 
    • Proven ability to coordinate a cross-functional international team of opinionated design, technical, commercial, financial, marketing, sales and executive colleagues 
    • Experienced in creating and conducting presentations in English 
    • Experience in engagement with and management of external vendors 
    • Experience working in a medium organization 

     Competencies: 

    • Strong written and verbal communication and presentation skills 
    • Strong analytical, investigative, problem-solving, and decision-making skills. 
    • Demonstrated interpersonal, written, and verbal communication skills. 
    • Excellent influencing skills, in particular with decision-makers. 
    • End-to-end understanding of mobile Roaming operations – both technical and commercial. 
    • Broad knowledge of roaming billing, network engineering, and roaming operations. 
    • Excellent skills with MS Office, i.e., Word, Excel, PPT, and SharePoint.   
    • Demonstrated interpersonal, written, and verbal communication skills.  
    • Effective problem-solving skills at executive management level.  
    • Excellent influencing skills with decision-makers and peer leadership professionals.  
    • Excellent interpersonal and verbal communication skills, with a high degree of literacy and numeracy; 
    • Good networker; 
    • Strong presentation skills with the ability to get complex messages across clearly and concisely; 
    • Demonstrable strategic thinking skills, thinking creatively to develop non-traditional solutions to complex business challenges; 
    • Confident in your own ability to make difficult decisions but humble enough to ask for help when needed and ask basic questions. 
    • You treat the company as if it were your own. 

    Head  

    • Manages the alignment and execution of tactical activities 
    • Assists in solving business challenges but looks to others for advice and guidance 
    • Executes on innovative commercial practices and identifies areas for continuous improvement 

    Heart  

    • Role models ethical practices by living the MTN values and vital behaviours for others to follow 
    • Is self-aware and supports team capability development through opportunity creation for realising potential 
    • Builds relationships with customers and teams to uphold the MTN brand 

    Hands  

    • Drives team objectives and contributes to sustainability of results 

    go to method of application »

    Specialist: Onboarding & Employee Services

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Recruitment & Onboarding: 

    • Act as the first point of contact between the candidates and the company including interviews, tests, and interpersonal communication to present the first impression of the company. 
    • Post the new posts on official advertising channels, Linkedin/MTN Careers website. 
    • Screen and filter all resumes submitted to the open job order, seeking only the most qualified applicant as per MTN Global Talent Standards. 
    • Administrate the Hirevue assessment & shortlisting platform. 
    • Arrange interviews for hiring managers. 
    • Perform Background and reference Checks for all prospective hires, accurately documenting these activities. 
    • Ensure feedback is well received to the applicants (CV acknowledgment, Regret Letters, Offer letters) 
    • Prepare internal memos for changing assignments, promotions for internal employees. 
    • Manage the probation period process. 
    • Record and maintain new employees’ files and documents. 
    • Ensure to get all related documents to manage the VISA /Wok permit process issuing ahead of time. 
    • Ensure conducting Onboarding process effectively in coordination with internal stakeholders 

    Employee Relations & Services: 

    • Seek to add value to the company by offering advice and assistance to all new and current employees. 
    • Establish, maintain and foster good relationships between the company and employees. 
    • Mange, monitor and control all company employee’s attendance and leave through attendance system and HRIS leave management system (HCM). 
    • Insure the proper Follow up of employees’ requests and the reply to their inquiries and complaints on a timely manner (HR helpdesk, emails). 
    • Manage the Employees medical, life and PA insurance policy and participating in the yearly tendering process. 
    • Involve in multiple aspects of the business, including production statistics, employee data status and other projections. 
    • Respond to complex queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, PIP processes, redundancies, and support the HR leadership with new projects. 
    • Conduct adequate communication about HR Business Partnering with line managers of all divisions, though the scheduled quarterly meetings and whenever there is business need. 
    • Take part in designing and executing social events to boost employee engagement and enhance work-life balance. 
    • Providing the necessary requested reports. 
    • Perform any other duties that may be assigned from time to time. 

    Role Deliverables 

    • Time to fill/ Hiring ratio. 
    • Turnover ratio. 
    • Sentimeter results (e.g. HR Service) 
    • 100% information and data compliance. 
    • Effective communication channels/ initiatives. 
    • Compliance to Policies & Procedures.

    Job Requirements (Education, Experience and Competencies)
    Education: 

    • Minimum 4 Year bachelor’s degree in equivalent specialization (Human Resources or Business Administration) 
    • English and additional language is an advantage. 

    Experience: 

    • Manager track record of 3+ years; with experience in HR Operations, Recruitment and Employee relations. 
    • Working in Telecom industry is preferable. 
    • Worked across diverse culture and geographies. 

    Competencies: 

    Head – Big Picture Focus 

    • Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow. 
    • Decisive Problem Solver – Has the mental agility to identify business challenges and explore effective solutions through effective influencing 
    • Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings 

    Heart – Emotionally Intelligent 

    • Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow 
    • Guiding People Manager – Is self-aware and guides team capability development through opportunity creation for realising potential 
    • Relationship Builder – Builds relationships across the business in order to influence decision-makers and build team credibility 

    Hands – Results Focused  

    • Results Achiever –  Produces sustainable divisional results through ethical practices 
    • Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others   

    Other: 

    • Excellent verbal and written communication skills.  
    • Excellent interpersonal and customer service skills. 
    • Excellent organizational skills and attention to detail. 
    • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. 
    • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. 
    • Excellent time management skills with a proven ability to meet deadlines. 
    • Strong analytical and problem-solving skills. 
    • Proficient with Microsoft Office Suite or related software.  

    go to method of application »

    Manager: Consumer Digital Transformation

    The Manager Digital Transformation will be responsible for the following:

    • Strategy Development and Implementation
    • Work with the SM: Digital transformation to support the creation of sub-divisional strategy related to Digital Transformation (consumer focussed) in line with overarching divisional goals (and overarching Group Digital Transformation programme) with emphasis on client experience (internal and external)
    • Ensure effective implementation of sub-divisional strategy by:
    1. providing clear guidance, direction and support to necessary digital transformation stakeholders across operating companies and Group functions
    2. developing and managing programmes and associated ideal structures to drive expeditious and high-quality implementation of digital transformation initiatives,
    3. development of business plans, execution milestones (quantitative and qualitative) and key performance indicators to determine the maturity and progress of digital transformation efforts
    4. continuous collaboration to drive Digital Transformation across systems, process and culture
    5. monitoring and evaluation of efforts for discussion and presentation at senior executive leadership level
    • Thought leadership: Bring new ideas and thought leadership to the table, in parallel the day-to-day activities.
    • Support in driving customer experience transformation using technology within the Group in line with overarching divisional goals. This relates to the digital transformation of both sales and customer service, with a focus on improving customer experience, and operational metrics based on digital transformation efficient. Examples of such programmes include execution of Chatbots servicing initiatives, news sales channel establishment such as integrating sales opportunities with social media partners etc.
    • Development and implementation and business value realisation of the Customer Experience Management (CEM), Omnichannel and chatbots and virtual assistance technologies and related project management.
    • Technology roadmap drafted together with group technology to support consumer initiatives.
    • Business driven customer centric solution by overseeing the rollout of technologies that will help improve the customer experience of the network and brand, the transformation of the contact centre into a digital interaction centre, the transformation of customer experiences through mobility and the use of analytics.
    • Supports projects that incorporate a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives.
    • Integrates how the big picture of the initiatives comes together from definition through implementation on implications across the business
    • Supports initiative teams with skills in process excellence, project management, facilitation, problem-solving, accelerating transformation and value creation to drive toward required outcomes. Surfaces capacity, pacing, resourcing issues and any other red flag issues needing leadership attention.
    • Ensure active stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process
    • Provide a governance structure to projects. The role ensures accountability and enables the predictability of the outcomes of each transformation initiative.
    • Work collaboratively across all parts of MTN Group teams.
    • Build and sustain commitment to long-term goals across multiple teams and drive people advocacy trust, confidence, and integrity to inspire enthusiasm for achieving success.
    • Analyzing business requirements, assessing the impact of technical innovations, and ensuring said requirements are put in place in association with relevant stakeholders.
    • Drawing up technology roadmap concerning business requirements, and providing technical capabilities are up to the task of supporting business initiatives.
    • Support the S&D, GVP, CVM and Customer Experience function concerning new enhancements in existing technology and tools.

    Key Performance Indicators include the following:

    • Digital Platforms: Platform pilot and rollout, Engagement rate, improvement in operational service metrics and improvement in digital channel sales metrics
    • Customer adoption on the platform.
    • Customer sales on the platform.
    • Customer experience management:

    Job Requirements (Education, Experience and Competencies)
    Education

    • Bachelor’s Degree in Engineering/IT or related field
    • English, French, and Arabic (as advantage)

    Experience:

    • Experience with digital transformation programmes (strategy and execution)
    • Experience in telecommunications industry is beneficial
    • 3 – 5 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
    • 1 – 2 years of experience in a supervisory / managerial role
    • 3+ years of experience in ecommerce and online and digital channels
    • 3+ years in a customer experience management role
    • Experience working closely with senior leadership
    • Experience in leading change / transformation (marketing) at an operational level advantageous
    • Relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
    • Design thinking training (advantageous)
    • Demonstrated experience leading cross-functional teams and initiatives in a large corporation
    • Advanced understanding current technology trends and consumer behaviour
    • Strong analytical skills with an ability to translate data into action
    • Experience working in an Agile / Scrum methodology

    Competencies:

    • Business Acumen, Problem Solving, Information processing
    • Data interpretation, Judgement, Continuous improvement, Reporting
    • Get it done, Communication, Innovative, Agile, Accountable
    • Change management
    • Complex structures
    • Decision making processes
    • Information processing
    • Project management
    • Relationship management
    • Risk management
    • Stakeholder management
    • Telecommunications industry
    • Ability to present complex information to a variety of audiences
    • Familiarity with traditional and modern training methods, tools, and techniques
    • Ability to conduct cost-benefit analysis and calculate training ROI

    go to method of application »

    Manager: Contracts

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Strategy Development and Implementation

    • Strategy Development and Implementation
    • Assist in the creation of the contracts strategy in line with the overarching business goals
    • Ensure effective implementation of the strategy by means of implementation of agreed processes

    Contract Management

    • End-to-end contract life cycle management (from onboarding to contract retirement)
    • Provide legal assistance to the various internal and external stakeholders
    • Negotiate, draft, review legal agreements
    • Manage and provide legal advice and opinions
    • Effective drafting and reviewing of contracts
    • Attend to all legal queries from various departments
    • Attend to legal task as assigned by legal department
    • Manage legal and compliance risk
    • Internal and external stakeholder management
    • Maintain legal reports and status
    • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving landscape
    • Prepare relevant contracts template for new or amendments to contracts.
    • Review counter party feedback with Legal and business stakeholders.
    • Track and project manage contract negotiation cycle until contract signature.
    • Proactively manage renewal of existing current agreement in line with approved process.
    • Ensure all signed NDAs, GFAs and MSAs are scanned and electronically stored.
    • Provide inputs to and ensure adequate risk mitigation and controls regarding the contracts
    • Facilitate preparation of proposal on change initiatives on templates,, policies and procedures
    • Ensure alignment between GC Legal and Group Legal
    • Ensure alignment with performance management KPIs of business stakeholders

    Escalations

    • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
    • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
    • Highlight and report deviations and “breach” of contracts Term and conditions by counter-parties

    Legal contracts

    • Provide input on legal perspective into the review all projects initiated (internal or global)
    • Provide input into the review and finalisation of objectives, targets as applicable
    • Provide input into the review key risks, issues and dependencies and set mitigation actions
    • Provide input into the facilitation of sign-off / making decisions regarding tactical changes
    • Manage and ensure the closing out of contracts related to the policies and templates
    • Support business teams close on contracts, by managing any contradictions in standard terms and conditions relative to legal risk management issues

    Performance

    • Ensure that all contracts are managed based on MTN agreed requirements
    • Ensure alignment between Group Legal and GC Legal as per legal risk matrix
    • Reporting

    Job Requirements (Education, Experience and Competencies)
    Education:

    • LLB or other recognized law degree
    • Admittance to a bar council or professional legal body
    • Fluent in English and additional international language is advantageous

    Experience:

    • 3-5 years relevant working experience, post qualification
    • Commercial/Corporate Law experience in a large local law firm or an international law firm or inhouse legal
    • Worked across diverse cultures and geographies experience in telecom environment

    Industry / Certifications

    • Legal degree and professional accreditation

    Any other specifications

    • Telecommunications industry experience
    • Africa multi-cultural experience
    • In depth knowledge of laws and legal principles
    • A working knowledge of business practices and working knowledge of IT tools for business
    • Effective oral and written communications
    • Work under pressure -Attention to detail -Team player
    • Organised and self motivated

     Competencies:

     Knowledge   

    • Ambiguity within the workplace
    • Analysis
    • Complexity within the workplace
    • Conflict management
    • Influencing others
    • Information processing
    • Pan Africa multi-cultural organisations
    • Problem solving
    • Reporting
    • Risk management
    • Telecommunications industry

    Skills  

    • Analytical
    • Communication
    • Continuous improvement
    • Data interpretation
    • Judgment
    • Presentation
    • Reporting
    • Behavioral Qualities 
    • Accountable
    • Adaptable
    • Agile
    • Communication
    • Culturally aware
    • Get it done
    • Innovation
    • Inquisitve

    go to method of application »

    Senior Specialist: DevOps Platform Engineer

    Mission/ Core purpose of the Job

    The Senior Specialist: DevOps Cloud is responsible for the effective provisioning, operation, and monitoring of the APIs, microservices and related cloud infrastructure globally. The Senior Specialist: DevOps Cloud works within the Group Technology Digital Platforms and Services – API Services team, which is responsible for the stewardship of the MTN API Development and Application Platforms (MAD-API), which provides secure, reliable and scalable platforms and development services, in a consistent manner, to support MTN’s digital ambitions.

    Using the latest tools and technologies, this role will support environments hosted within internal data centres and in the cloud, implementing solutions to: provision and manage environments; perform software development builds and automated testing; and monitor existing infrastructure. Key success factors for this role include time to market of Digital Applications, customer experience and satisfaction in line with MTN standards

    Context (Global influences, environmental / industry demands, organizational mission etc.)

    MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s Technology function must therefore ensure the successful delivery in context of:

    • Rapidly changing ICT environment
    • The geographic complexity of MTN’s foot print across Africa and the Middle East
    • Management of executive and local shareholder expectations across all 22 OpCos
    • Achievement of top quartile operating efficiency and effectiveness through scale and common processes
    • Driving growth through business intelligence and standardization to maximize business impact
    • Management of customer and supplier expectations
    • Enhance MTN position as a leading network and system provider
    • Constant dynamics and local challenges in the economic, regulatory and legal

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    The Senior Specialist: DevOps Cloud will be accountable to achieve the following objectives:

    • Plan for, implement, and efficiently operate and maintain software solutions that will increase the development teams’ software delivery and operations performance of their products and services.
    • Design and implement system or solution designs to improve development, resilience and operational practices, including continuous integration, continuous deployment and the automation of manual and repetitive operations and processes.
    • Architect complex, multi-faceted applications across cloud platforms
    • Develop automated workflows and tooling from a system management and administration perspective. This includes, but is not limited to, capacity and availability monitoring and response, alert management and filtering, automated deployment and configuration management using best of breed applications
    • Work closely with development and infrastructure teams to troubleshoot issues on the platform’s services provided; understand requirements to enhance platform services in use through automation or tools; assist with optimising and simplifying deployment; and to measure the software delivery and operational performance
    • Integrate various tools in the DevOps toolchain to accelerate development teams’ velocity while maintaining high standards for quality and consistency
    • Design and develop APIs / plugins / integration for tools and applications
    • Assist with the design and implementation of continuous delivery and integration pipelines and automation workflows across both on-premise and public cloud solutions
    • Automate parts of the development delivery process using scripts and other appropriate tools, including infrastructure provisioning and day 2 operations.
    • Create and maintain technical documentation, including processes and user guides for integrated tools and scripts
    • Create failure management processes and tools so outages can be handled without causing a loss of delivery
    • Champion changes to tools and processes to improve the efficiency and effectiveness of the development team and the availability of resiliency of technology infrastructure
    • Advise on new technologies and methodologies by becoming an expert in emerging technologies and tools relevant to development operations for both on-premise and cloud solutions
    • Configuration management of operating systems and applications, ensuring standards are defined and managed using the necessary tools provided (i.e. Puppet, Ansible).
    • Provide 2nd tier support and expertise for the area of responsibility
    • Responsible and accountable for the monitoring and alerting of the entire platform.
    • Managing risk and release through configuration management, patch management, and version control (i.e. Git).

    Accountability

    • Ownership of projects and problems with effective self-management.
    • Responsibility for the accurate forecasting of capacity requirements across annual timeframes.
    • Responsibility for the availability of services to within five 9’s.
    • The architecture of highly available services and applications to serve operational requirements.
    • Identification of and action on risks that could impact the security, stability or availability of services.

    Key Deliverables

    • Compile a digital platforms reference architecture
    • Rollout of the reference architecture across all MTN Opcos

    Role Dependencies

    • Active support to the Senior Manager: API Development Services
    • Understanding of the Group technology, business, and regulatory context
    • Timely decision making and reporting
    • Legacy integration governance support
    • Cross work stream support and alignment
    • Current knowledge of technology solutions and best practice
    • Integrity and quality of legacy integration from Operating Units and programme team
    • Positive working relationship with the programme work stream Principals and Leads
    • Knowledge of programme streams and KPI’s

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Computer Science degree or (or similar engineering discipline) equivalent
    • Strong Computer Science fundamentals
    • Networking knowledge in AWS, Azure and GCP - Advantageous
    • Appropriate Industry Certifications, including,
    1. Cloud certifications: AWS, Azure or GCP
    2. RHCE, LPIC (desirable)
    3. Hypervisor Certification i.e. VCAP / OpenStack / Cloud Stack (desirable).
    4. Puppet, Ansible or associated automation technology education (desirable).

    Experience:

    • At least 5 years of experience with software development, system architecture design and/or system integration
    • At least 3 years of experience and understanding of DevOps practices and principles
    • Strong operating and understanding of Linux
    • Knowledge of one or more development and scripting languages
    • Experience managing and configuring a Docker container environment
    • Experience managing and operating a Kubernetes container orchestration environment
    • Deep end-to-end understanding of the software development lifecycle, methodologies and tool chains including source control, build automation, version control, testing, code quality, deployment and release.
    • Experience with Build Automation Tools, Configuration Management Tools, Continuous Integration Tools, Continuous Delivery Tools, Testing Framework Tools, Deployment Automation Tools, Continuous Monitoring Tools, Version Control Tools and Software Configuration Tools
    • Experience designing, writing and executing test automation scripts using suitable test automation frameworks and tools
    • System monitoring tools (ELK, Grafana, Prometheus)
    • Python, Linux, Ansible, MySQL, Java, Jenkins (or similar build server)
    • Experience with Lean / Agile process
    • Good working knowledge of Cloud Native development practices as well as experience with implementing and deploying public cloud solutions
    • Preparation of Dev, QA and Production environments using Cloud and local DC’s
    • Testing of Software services (APIs) and infrastructure during deployment
    • Investigating and addressing availability, performance and capacity issues.
    • Managing databases (deploy, optimize, backup, configure, monitor)
    • Configuration Management and functional monitoring.
    • Virtualization experience
    • Cloud infrastructure experience (built and managed) on any of the following: GCP, AWS, Azure – Intermediate to Advanced experience.
    • Git or SVN – Advanced Experience.
    • NGINX/Apache experience
    • Intermediate understanding of networks and routing, VLANs, VRFs, MPSL and overlay networks
    • Experience with programming languages would be advantageous, as would knowledge of unit, integration and functionality testing of software applications.
    • Knowledge of and an interest in Site Reliability Engineering and the application thereof would also be advantageous, as would an interest in implementing preventative analytics, and the ability to resolve issues before they become critical or service impacting outages.

    Competencies:

    • Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
    • Culture and Change Champion, Guiding People Manager, Relationship Builder
    • Results Achiever, Operationally Astute
    • Thought leader in the DevOps field and are capable of consulting with multiple teams to determine the best possible toolset to ensure that software projects can be delivered faster, safer and with higher quality and also operated in the best possible way after deployment
    • Collaboration (Formal and Informal Relationships)

    Responsibility towards:

    • Key customers: MTN OpCos, Group Technology, PMO, Group Commercial, Group Digital
    • Key suppliers: Key Technology Partners, Vendors, Relevant Industry Bodies

    Method of Application

    Be found by employers. Sign up and complete your profile.

  • Send your application

    View All Vacancies at MTN Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

GmailGmail YahoomailYahoomail