Coordinator: Roaming Onboarding at MTN

Core:
The ROB will be accountable to achieve the following core KPA’s: 

• Onboarding of Roaming partners to the Roaming Hub 
• Onboarding of Partner Markets to the Roaming VAS hub 
• Engagement: Lead direct engagement with customers, as well as internal cross-functional stakeholders, and external vendors 
• Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas 

Responsibilities: 

The ROB’s responsibilities in this position are to: 

• Advise the Senior Manager Business Operations on all connectivity to the Roaming hub aspects. 
• Produce, review, and provide regular and on-going reporting.   
• Partner with GlobalConnect stakeholders, and external vendors, to ensure optimum smooth and seamless onboarding of Roaming Partners and Partner Market customers. 

Output: 

The ROB shall deliver the following output in this position: 

Reporting:

• Onboarding plan for Roaming Partners 
• Onboarding plan for Partner Markets
• Meetings: Conduct regular customer and supplier meetings to report on performance and set action plans for Roaming. 
• Onboarding: Oversee the end-to-end onboarding of Roaming Partners and Partner markets 
• System capacity: Lead the analysis of the technical discussions on the additional capacity required for systems and platforms to cater for the roaming requirements. 

Job Requirements (Education, Experience and Competencies)
Education: 

• Bachelor’s degree in Electronics, Engineering or Telecommunications 
• English: verbal and written proficiency. Fluency in another European language would be an advantage. 

Experience: 

• Minimum of 3 years’ experience in a area of specialisation; with experience in roaming from a technical view point 
• Strong understanding of SS7, GRX and IPX architectures and communication protocols 
• Excellent experience with roaming in 2G, 3G, 4G and 5G including VoLTE 
• Proven ability to coordinate a cross-functional international team of opinionated design, technical, commercial, financial, marketing, sales and executive colleagues 
• Experienced in creating and conducting presentations in English 
• Experience in engagement with and management of external vendors 
• Experience working in a medium organization 

 Competencies: 

• Strong written and verbal communication and presentation skills 
• Strong analytical, investigative, problem-solving, and decision-making skills. 
• Demonstrated interpersonal, written, and verbal communication skills. 
• Excellent influencing skills, in particular with decision-makers. 
• End-to-end understanding of mobile Roaming operations – both technical and commercial. 
• Broad knowledge of roaming billing, network engineering, and roaming operations. 
• Excellent skills with MS Office, i.e., Word, Excel, PPT, and SharePoint.   
• Demonstrated interpersonal, written, and verbal communication skills.  
• Effective problem-solving skills at executive management level.  
• Excellent influencing skills with decision-makers and peer leadership professionals.  
• Excellent interpersonal and verbal communication skills, with a high degree of literacy and numeracy; 
• Good networker; 
• Strong presentation skills with the ability to get complex messages across clearly and concisely; 
• Demonstrable strategic thinking skills, thinking creatively to develop non-traditional solutions to complex business challenges; 
• Confident in your own ability to make difficult decisions but humble enough to ask for help when needed and ask basic questions. 
• You treat the company as if it were your own. 

Head  

• Manages the alignment and execution of tactical activities 
• Assists in solving business challenges but looks to others for advice and guidance 
• Executes on innovative commercial practices and identifies areas for continuous improvement 

Heart  

• Role models ethical practices by living the MTN values and vital behaviours for others to follow 
• Is self-aware and supports team capability development through opportunity creation for realising potential 
• Builds relationships with customers and teams to uphold the MTN brand 

Hands  

• Drives team objectives and contributes to sustainability of results