Manager: IoT Business Development at MTN

The MIBD will be accountable to achieve the following core KPA’s:

• Sales: Achieving the sales target
• Representation: Function as the GC face-to-face representative to and for the stakeholders internally and externally
• Engagement: Lead direct engagement with customers, as well as internal cross-functional stakeholders, and external vendors
• Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas
• Coordination: Delivery of the planned amount of IoT project go live

Responsibilities:

The MIBD’s responsibilities in this position are to:

• Advise the GM’s of International Roaming and Legal on all contractual aspects.
• Produce, review, and provide regular and on-going reporting.
• Partner with GlobalConnect stakeholders, and external vendors, to ensure optimum smooth and seamless onboarding of IoT customers.
• Oversee relationship management with IoT customers and suppliers, including resolving commercial issues, which will require partnership with GC International Roaming, as well as GC stakeholder areas (e.g. Signalling, HR, Legal, Tax, and Finance).

Output:

• The MIBD’s shall deliver the following output in this position:

Reporting:

• Ensure that Global Connect Roaming IoT Reports are created and reported.
• Ensure proper Action Plans are in place to correct and improve operational and commercial performance.
• Meetings: Conduct regular customer and supplier meetings to report on performance and set action plans for Roaming.
• Onboarding: Oversee the end-to-end onboarding of roaming IoT customers to IoT platform
• Contracts Management: Lead the end-to-end contracts management and RFP/RFI/RFQ and bids of IoT opportunities.
• System capacity: Lead the analysis of the technical discussions on the additional capacity required for systems and platforms to cater for the roaming IoT requirements.
• Human Resources: Lead the analysis of the additional resources required to manage end-to-end the IoT customers in terms of Account Management, Technical support (GNOC), IoT platform capacity, etc.

Job Requirements (Education, Experience and Competencies)
Education:

• Bachelor’s degree in Electronics, Engineering or Telecommunications
• Formal leadership certification training (preferred).
• English: verbal and written proficiency. Fluency in another European language would be an advantage.

Experience:

• Minimum of 5 years’ experience in a area of specialisation; with experience in supervising/managing others
• Strong understanding of the IoT industry, products and services including device categories, features, architectures, and communication protocols
• Excellent experience with IoT from a technology point of view for 3G, 4G and 5G
• Proven track record of delivering success stories in the IoT market – furthering performance, identifying, and launching new capabilities
• Proven experience of defining and delivering outstanding, future-proof IoT services portfolio
• Negotiation experience gained in International Roaming operations, preferably also in a Roaming Hub setup
• 7+ years’ experience in direct client-facing and negotiations roles
• 10+ years’ experience in commercial contract negotiations
• Proven ability to coordinate a cross-functional international team of opinionated design, technical, commercial, financial, marketing, sales and executive colleagues
• Experienced in creating and conducting presentations in English
• Experienced in presenting to senior management and executives
• Experience in engagement with and management of external vendors
• Experience working in a medium to large organization.

Competencies:

• Strong written and verbal communication and presentation skills
• Strong analytical, investigative, problem-solving, and decision-making skills.
• Demonstrated interpersonal, written, and verbal communication skills.
• Excellent influencing skills, in particular with decision-makers.
• End-to-end understanding of mobile Roaming operations – both technical and commercial.
• Broad knowledge of roaming/IoT billing, network engineering, and roaming/IoT operations.
• Excellent skills with MS Office, i.e., Word, Excel, PPT, and SharePoint.
• Demonstrated interpersonal, written, and verbal communication skills.
• Effective problem-solving skills at executive management level.
• Excellent influencing skills with decision-makers and peer leadership professionals.
• Strong commercial background with excellent negotiation skills.
• Clear commercial mind set, constantly focusing on delivering value to customers;
• Can quickly identify where the value is and how to get to it,
• Excellent interpersonal and verbal communication skills, with a high degree of literacy and numeracy;
• Good networker;
• Strong presentation skills with the ability to get complex messages across clearly and concisely;
• Strong leadership skills;
• Demonstrable strategic thinking skills, thinking creatively to develop non-traditional solutions to complex business challenges;
• Willing to pitch in and support other business areas as needed;
• Confident in your own ability to make difficult decisions but humble enough to ask for help when needed and ask basic questions.
• You treat the company as if it were your own

Head

• Executes tactical plans to achieve strategic requirements