Job Openings at Virgin Active South Africa

Your Purpose...

• Is to “change people’s lives for the better through wellness”;
• We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
• As the Head of Maintenance, you will be the driving force behind keeping our clubs in impeccable condition, ensuring everything from the member-facing areas to the behind-the-scenes machinery runs smoothly. You ensure our Social Wellness Clubs truly reflect the premium experience we promise our members.
• As a senior leadership role in the business, you lead the Regional Facilities Managers to assess our assets, develop maintenance plans, set replacement standards, and oversee the daily operations and maintenance throughout the lifecycle of our facilities and equipment.
• This role manages the annual maintenance budgets, optimizes costs, and enhances efficiency, including the effective management of utilities to ensure our operations are both cost-effective and sustainable.

Your Duties and Responsibilities...

Leadership and Management:

• Drive a high-performance led culture within the facilities team.
• Lead and manage a team of Regional Facilities Managers and maintenance specialists in club.
• Provide training and support to Regional Facilities Managers and on-site maintenance teams.

Maintenance Operations: 

• Oversee the upkeep of all club facilities, including HVAC systems, plumbing, electrical, fitness and associated equipment (pools, spas, saunas, etc.).
• Develop and implement modern maintenance policies, procedures and
• Ensure strict compliance with health and safety

Budget and Resource Management: 

• Develop and manage the annual maintenance budget with
• Ensure cost-effective procurement of high-quality maintenance supplies and
• Coordinate proactive maintenance schedules and

Quality Control: 

• Conduct regular, thorough inspections of facilities to uphold our high maintenance standards.
• Swiftly address and resolve any maintenance
• Drive continuous improvement initiatives to elevate maintenance

Collaboration and Communication:

• Work hand-in-hand with the Regional Facilities team to ensure the National Maintenance Framework and practice is applied consistently across all regions and club locations.
• Communicate effectively with Club General Managers and other stakeholders regarding maintenance activities and schedules.
• Foster a collaborative and supportive work environment that encourages innovation and excellence.
• Support Project teams in the implementation of refurbishment and equipment deployment projects.

Our Minimum Requirements...

We can’t live without… 

• Relevant tertiary qualification in Facilities, Engineering, Technology, or a related field.
• Minimum of 7+ years’ experience in multi-site Facility Management, Maintenance Management, or the Built Environment role.
• Proven remote leadership experience in leading high performing teams.
• 9+ years proven technical knowledge and experience of managing Facilities systems, structures and components.
• Ability to analyse complex data, identify trends, and develop actionable insights.
• Strong problem-solving skills with a first-principles approach.
• Have proven multi-site (across South Africa) management experience within a national or international organization.
• Commercial acumen essential including the development and management of financial budgets.
• Must have proven experience in working alongside stakeholders across the business at various levels.
• Must be adaptable to change.
• Must have exceptional People (EQ) skills
• Must be resilient and be comfortable to operate at scale and at pace.
• Must be willing to travel regularly across regions.
• Must be able to work independently.
• Must have a valid driver’s license and own transport (private vehicle).
• Must be able to work extended hours as required.

Core Interpersonal Skills:

• Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
• Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
• Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
• Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
• Ability to operate across the board from the operational to the executive levels.
• High level of accuracy and attention to detail in all aspects of work.
• Ability to work collaboratively with cross-functional teams and influence others to adopt energy-saving practices
• A genuine passion for the impact that facilities have on the lives of people.

Operational & leadership Skills Required:

• Attention to Detail, noticing the small things
• Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
• Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
• Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
• Relatability – the capacity to connect with diverse stakeholders across all backgrounds
• Situational Awareness – constantly monitoring the environment to identify members who need support or help
• Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
• Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
• Digital Fluency – must be proficient in new age technology and systems

Closing Date 23 March 2026

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Job Description

• We’re looking for qualified Sports Massage Therapists to offer recovery and performance treatments to our members. You’ll operate independently, managing your own schedule and clients while aligning with our wellness brand and standards.

Key Responsibilities:

• Deliver sports, deep tissue, and recovery massage services.
• Support athletic recovery, injury prevention, and general well-being.
• Manage appointment booking, payment collection, and client follow-up.
• Maintain hygiene and professionalism in all treatment areas.
• Engage in ongoing training and comply with safety, ethical, and health protocols.

Minimum Requirements:

• Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
• Registered with a recognized South African massage or complementary therapy association (e.g., AHPSA, COMENSA or SMA).
• Valid First Aid Level 1 with CPR certification.
• Public Liability and Professional Indemnity Insurance.

Bonus if you have:

• Experience working with athletes or in fitness environments.
• Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).

Opportunity Includes:

• In-club treatment space and access to member referral network.
• Collaboration with PTs and wellness professionals.
• Participation in Virgin Active recovery activations and education events

 Closing Date 30 April 2026

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Your Purpose...

• The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

Your Duties and Responsibilities...

• Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
• Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
• Abide by the Virgin Active sales processes and systems provided by Virgin Active.
• To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
• To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
• To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
• Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
• Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
• To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
• Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
• Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements...

We can't live without...

• Matric qualification essential.
• Relevant tertiary qualification preferred (Sales and Marketing qualification).
• A minimum 2 years’ experience within the sales industry.
• Promotion and sales skills to sell the Virgin Active product and service effectively.
• Proven track record of sales performance.
• Plan daily activities to maximize results.
• The ability to build and maintain rapport with key customers and identify new opportunities.
• Telephone communication, and listening skills.
• Excellent communication interpersonal and leadership skills essential.
• Must be confident, polite and aware of the general matters taking place in the industry.
• Must be customer centric
• Must be able to analyse the market and use data to penetrate the market effectively.
• Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
• Understand and adhere to company systems and processes.
• Must have excellent client relationship building skills across all customer demographics.

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 23 March 2026

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Your Purpose...

• To make exercise irresistible to your Club-V members
• To interact, entertain education and stimulate your Club-V members
• To maintain a safe, hygienic and clean environment
• To provide a happy and welcoming environment
• To create a nurturing environment for small toddlers and babies

Your Duties and Responsibilities...

• To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
• To manage all access cards ensuring that they are valid and contain all relevant information.
• To effectively manage the 2 consecutive hour rule.
• To follow the monthly activity roster and theme correctly.
• To ensure that you plan your activities and execute these on an ongoing basis.
• To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
• To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
• To maintain control of the Club-V environment.
• To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
• To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.

Our Minimum Requirements...

We can’t live without…

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Good listening skills
• Good communication skills
• Diplomacy
• Good time management skills

We’d love you to be…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• Outgoing and confident
• Able to work under pressure
• Friendly
• Patient

Closing Date 24 March 2026

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Your Purpose....

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities...

Complete preventative maintenance activities on the following equipment (but not limited to):

• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner

Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.

• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements...

We can't live without...

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

Knowledge of the following equipment in installation, maintenance and operation of:

• Chillers
• Evaporative and cooling towers
• Electronic controls
• General air-conditioning systems
• Building management systems
• General electrical (Medium voltage)
• Water treatment
• Hot water vessels
• Steam generators
• Saunas
• Pumps
• Valves
• Heat exchanges
• Sand filtration systems
• Plumbing
• Carpentry and Glazing
• Health and Safety knowledge

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience

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Your Purpose....

The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.

• To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible 
• To focus on giving members an irresistible experience

Duties and Responsibilities....

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
• It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
• Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
• Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered

Minimum Requirements....

We can’t live without…  

• Matric or equivalent qualification
• Up to 3 years’ experience as collections agent/representative or similar sales role
• Proven track record of successfully meeting collections budgets preferably over the phone
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English 
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
• Ability to be polite and compassionate without lacking confidence

We’d like you to have… 

• Customer centric focus
• Must display empathy and ability to build rapport 
• Quality must be your key focus in delivering the result
• Must have excellent influencing skills 
• Must be able to manage objection and be able to resolve calls
• Must be able to work independently 
• Must be a good team player and treat the team with respect 

We’d love you to have… 

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Closing Date 03 April 2026

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Your Purpose....

• The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals
• Do the best work of your life by enabling experiences that help people live an active life
• To make exercise irresistible
• To focus on giving members an irresistible experience

Your Duties & Responsibilities…

• To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
• Be self-disciplined and plan and work independently
• Work flexibly e.g. weekends, early or late hours, as well as Public holidays
• Computer literate – proficient and agile when using Word, Excel, Outlook
• Write emails freely with excellent knowledge of grammar and spelling.
• Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market
• Develop and build great networks and relationships with potential members & colleagues
• Follow a manual process of tracking potential members.
• Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs.
• Perform administrative functions as required for this role.
• Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
• Responsible for generating leads for future sales.
• Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
• Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
• Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.
• Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies
• Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
• Complete monthly sales product training as required
• Maintain a positive, productive working relationship with all Support Office and Club staff.
• Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
• Ensure that you effectively and efficiently resolve prospect inquiries.
• Be accountable for achieving your KPIs monthly.
• Collaborate with your team to achieve the minimum requirement of budget performance
• Set appointments from contacts made using centrally generated leads
• To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
• Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
• Responsible for meeting KPIs monthly which has been predetermined by your line manager.
• You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
• When required you’ll also perform additional tasks including, but not limited to:
• Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests

We can’t live without…

• Matric or equivalent qualification
• Up to 3 years’ experience as sales or retentions representative or similar sales role
• Proven track record of successfully meeting sales budgets preferably over the phone
• Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints
• Must be able to converse, read and understand English
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection
• The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions.

We’d like you to have…

• Adaptability (must be able to adapt to a faced paced, challenging environment)
• Be curious
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

What success looks like [Key Performance Indicators (KPIs)]…

• Sales Budget
• Lead completion rate
• Unpaids percentage
• Conversation Rate
• Quality Assurance & Compliance
• Virgin Values

 Closing Date 03 April 2026

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Job Description

• At Virgin Active, our purpose is to change people’s lives for the better through wellness. As a Retentions Consultant, you play a key role in supporting members on their holistic wellness journey by ensuring their access to our luxury wellness environments remains uninterrupted.
• Every interaction is an opportunity to inspire and empower members to take charge of their wellness journey while fostering a culture of trust, understanding, and transformation.

A day in the life of a Retention Consultant...

• Proactively handle cancellation requests via outbound/inbound calls and written correspondence.
• Engage with members to understand their concerns and offer tailored solutions that encourage continued membership.
• Apply strong objection-handling and negotiation skills to maximize retention outcomes.
• Use structured call flows and in-house methodology to identify member needs and match them with appropriate offerings.
• Deliver empathetic, professional service aligned with Virgin Active’s values: being inspiring, always improving, doing the right thing, and having fun.
• Adapt quickly to different campaigns, products, and retention strategies as required by the business.
• Maintain compliance with all regulatory, contractual, and quality standards.
• Accurately document all member interactions, offers, and outcomes in line with POPI and internal systems.
• Address member queries, feedback, and complaints promptly and professionally.
• Collaborate with other departments and leadership teams to support business goals and drive retention success.
• Support business targets by reducing churn and improving member loyalty.
• Work collaboratively with other departments and leadership teams to support the achievement of business outcomes and drive member retention success.
• Prompt the business loyalty program

Our minimum requirements…

Experience & Background

• Proven experience in retentions, sales, or customer service within a contact centre environment.
• Ability to work across multiple campaigns, adapting quickly to changing business needs.

Skills & Competencies

• Excellent persuasion, negotiation, and communication skills.
• High emotional intelligence with the ability to manage sensitive conversations effectively.
• Strong problem-solving and decision-making abilities.
• Resilience and adaptability in a fast-paced, target-driven environment.
• Commitment to member loyalty, with a focus on reducing churn and maximizing retention.
• Ability to maintain compliance with all regulatory, contractual, and quality standards.
• Skilled in accurate documentation of customer interactions and retention outcomes.

We’d like you to have… 

• Customer Centric Focus 
• Must display empathy and the ability to build rapport  
• Quality must be your key focus in delivering the result 
• Must have excellent influencing skills  
• Must be able to manage objection and be able to close calls
  Must be able to work independently
  Must be a good team player and treat the team with respect 

We’d love you to have… 

• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems

Closing Date 03 April 2026