Jobs at LSEG (London Stock Exchange Group)

Position Summary

• We are seeking a Managing Legal Counsel to provide strategic legal support to the FTSE Russell and Risk Intelligence divisions. This Cape Town‑based role sits within plays a critical role in enabling product innovation, managing legal and regulatory risk, and supporting commercial execution across global markets, focusing on the FTSE Russell business. The role is for an experienced legal counsel who operates as a trusted partner for business leaders, manages complex matters end‑to‑end, and acts as a leader within the team. The role requires a wide range of legal skills and capabilities, partnering with the Risk Intelligence and the broader Legal & Compliance team.
• The role reports to the Legal Director, FTSE Russell.

Role Responsibilities

• Deliver on risk management and commercial objectives for FTSE Russell, ensuring alignment with Group strategy and regulatory requirements.
• Serve as a trusted advisor to business and other functional stakeholders, proactively identifying legal and regulatory risks and enabling strategic business decisions.
• Negotiate and manage complex, high-value agreements (including data, software, IP, outsourcing, and M&A), ensuring robust risk assessment and mitigation.
• Drive the implementation of legal aspects of new product development, regulatory change, market expansion, and strategic initiatives, including AI.
• Undertake people leader responsibilities meeting LSEG’s people leader expectations, role modelling the legal team culture of high performance, inclusion, and continuous development.
• Collaborate closely with privacy, litigation, compliance, GRRS and risk teams on disputes, advocacy, regulatory matters, and cross-functional projects.
• Develop and maintain strong relationships with external counsel and legal service providers, ensuring efficiency, value and alignment with business objectives.
• Maintain up-to-date knowledge of relevant laws and regulations, and ensure the implementation of effective internal controls, policies, and procedures.
• Represent Legal at FTSE Russell governance forums and committees, providing tailored input on risk, compliance, and business transformation.
• Contribute and drive special projects, including group/division/function-wide initiatives, template and playbook development, MLS, regulatory change, and operational improvements in collaboration with the FTSE and Risk Intelligence and broader L&C teams.

Qualifications and Experience Required

• Qualified lawyer with substantial post-qualification experience in commercial, regulatory, and financial services law.
• Demonstrated experience as a senior legal counsel, including managing complex initiatives.
• Detailed understanding of LSEG and the financial markets infrastructure and data industry, with exposure to FTSE Russell, financial indices and benchmarks regulation an advantage.
• Proven ability to influence and partner with senior stakeholders as a trusted advisor across functions and geographies.
• An enterprise, commercial and solution-oriented mindset, with outstanding commitment to internal and external customer service.
• Strong strategic, organizational, operational, analytical, and decision-making skills, with the ability to simplify complex issues and drive pragmatic solutions balancing legal considerations.
• Shows ability to come up with new ideas and novel approaches to problems.
• Strong ability to work both collaboratively and independently with excellent judgement, including when to escalate matters to senior members of the Legal and Compliance team and business.
• Effective communication and interpersonal skills and capability to build trusted working relationships with key stakeholders across different functions, positively influencing behaviors, and successfully balancing legal issues against pragmatic commercial solutions.
• Fluent in English (written and oral).

Deadline:8th April,2026

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• The job of a Research Analyst in World-Check is one where we appreciate language skills, journalistic approach, and critical thinking aptitude. Our core is to provide search and analysis through reputable sources related to publicly exposed persons (PEP), companies, and institutions. The information collected and analyzed supports our clients align with Know Your Customer (KYC) regulations and reduce financial or reputational risk of a missed investment.
• Our multinational and multilingual team working closely with peers in other locations. We're now expanding the size of our department.

S​OME OF THE DAILY TASKS YOU WILL PERFORM

• Researching reputable media, government, regulatory and law enforcement sources to build and maintain relevant data in Refinitiv applications
• Using open-source research methods to capture information in the public domain
• Identifying regulatory and financial risk such as money laundering, fraud, organized crime, narcotics trafficking, and corruption
• Becoming familiar and staying up to date with guidelines and regulations to ensure accuracy and high quality of delivered work
• Collaboration with globally based teams on shared projects

WHAT DO YOU NEED TO BRING?

• Fluency in English and French language (compulsory) - Portuguese (advantageous)
• Critical thinking, analytical skills, and attention to details
• Organization skills
• Very good use of Microsoft Office applications
• Good written and verbal communication skills

ADDITIONAL DESIRABLE SKILLS

• Awareness of the socio-political context of the countries matching your language skills
• Know Your Customer / Anti-Money Laundering / Financial Crime knowledge and experience would be an advantage.

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Role Overview

• The Digital Customer Success Manager (DCSM) plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long‑term retention of LSEG Risk solutions.
• Operating at scale and supported by a network of internal experts, the DCSM partners with customers to ensure their business objectives are achieved through the effective integration of Risk solutions into the daily workflows of end users. This role blends digital‑first engagement with targeted, high‑impact customer interactions to improve product value and commercial outcomes.

Key Responsibilities
Customer Value & Adoption

• Drive commercial value through sustained adoption and utilisation of all Risk solutions purchased, supporting revenue retention and increased customer engagement.
• Ensure customers derive maximum value from their investment by promoting full licence usage and aligning solutions to business needs.
• Build, maintain, and use stronpositive relationships key decision‑makers and users to influence adoption and long‑term success.

Success Planning & Engagement

• Define clear customer business outcomes and devleop comprehensive success plans that outline objectives, achievements, risks, collaborators, and measurable success metrics.
• Educate and onboard new customers through tailored enablement, workflow‑based training, and role‑specific content aligned to customer use cases.
• Deliver a consistent, high‑quality customer experience through a combination of digital programs and targeted traditional CSM engagements.

Insights, Retention & Growth

• Supervise product usage, health indicators, customer sentiment, and the competitive landscape to proactively identify risks and develop retention strategies.
• Identify growth and expansion opportunities, generating leads.
• Collect customer intelligence, insights, and feedback accurately within CSM led tool that help achieve continuous improvement in client satisfaction.

Teamwork & Advocacy

• Collaborate optimally with internal partners across Sales, Product, Operations, and Support to ensure a joined‑up customer journey.
• Act as a trusted advisor, representing the voice of the customer internally and advocating for customer needs and priorities.

Qualifications & Experience
Essential

• Experience in customer engagement, success management, or strategic account support.
• Strong ability to facilitate customer meetings and present confidently to audiences in a clear, persuasive, and engaging manner.
• Proven problem‑solving skills with the ability to navigate complex customer environments.
• Ability to adapt and achieve in a fast‑paced, evolving market.
• Collaboration skills and experience working cross‑functionally.
• Executive‑level interpersonal skills with the ability to establish credibility and trusted‑advisor status.
• Proficiency in Microsoft Office tools.
• Proven learning perspective, proactive approach, and strong customer‑centric mentality.

Desirable

• Financial and Risk industry knowledge, particularly within AML, Financial Crime, and Regulatory Risk domains.
• Understanding of Client Screening, PEP Classification, Sanctions, and KYC due diligence processes.
• Ability to map customer business processes to product capabilities and articulate value clearly.

Deadline:22nd April,2026