Specialist: Onboarding & Employee Services at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Recruitment & Onboarding: 

• Act as the first point of contact between the candidates and the company including interviews, tests, and interpersonal communication to present the first impression of the company. 
• Post the new posts on official advertising channels, Linkedin/MTN Careers website. 
• Screen and filter all resumes submitted to the open job order, seeking only the most qualified applicant as per MTN Global Talent Standards. 
• Administrate the Hirevue assessment & shortlisting platform. 
• Arrange interviews for hiring managers. 
• Perform Background and reference Checks for all prospective hires, accurately documenting these activities. 
• Ensure feedback is well received to the applicants (CV acknowledgment, Regret Letters, Offer letters) 
• Prepare internal memos for changing assignments, promotions for internal employees. 
• Manage the probation period process. 
• Record and maintain new employees’ files and documents. 
• Ensure to get all related documents to manage the VISA /Wok permit process issuing ahead of time. 
• Ensure conducting Onboarding process effectively in coordination with internal stakeholders 

Employee Relations & Services: 

• Seek to add value to the company by offering advice and assistance to all new and current employees. 
• Establish, maintain and foster good relationships between the company and employees. 
• Mange, monitor and control all company employee’s attendance and leave through attendance system and HRIS leave management system (HCM). 
• Insure the proper Follow up of employees’ requests and the reply to their inquiries and complaints on a timely manner (HR helpdesk, emails). 
• Manage the Employees medical, life and PA insurance policy and participating in the yearly tendering process. 
• Involve in multiple aspects of the business, including production statistics, employee data status and other projections. 
• Respond to complex queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, PIP processes, redundancies, and support the HR leadership with new projects. 
• Conduct adequate communication about HR Business Partnering with line managers of all divisions, though the scheduled quarterly meetings and whenever there is business need. 
• Take part in designing and executing social events to boost employee engagement and enhance work-life balance. 
• Providing the necessary requested reports. 
• Perform any other duties that may be assigned from time to time. 

Role Deliverables 

• Time to fill/ Hiring ratio. 
• Turnover ratio. 
• Sentimeter results (e.g. HR Service) 
• 100% information and data compliance. 
• Effective communication channels/ initiatives. 
• Compliance to Policies & Procedures.

Job Requirements (Education, Experience and Competencies)
Education: 

• Minimum 4 Year bachelor’s degree in equivalent specialization (Human Resources or Business Administration) 
• English and additional language is an advantage. 

Experience: 

• Manager track record of 3+ years; with experience in HR Operations, Recruitment and Employee relations. 
• Working in Telecom industry is preferable. 
• Worked across diverse culture and geographies. 

Competencies: 

Head – Big Picture Focus 

• Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow. 
• Decisive Problem Solver – Has the mental agility to identify business challenges and explore effective solutions through effective influencing 
• Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings 

Heart – Emotionally Intelligent 

• Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow 
• Guiding People Manager – Is self-aware and guides team capability development through opportunity creation for realising potential 
• Relationship Builder – Builds relationships across the business in order to influence decision-makers and build team credibility 

Hands – Results Focused  

• Results Achiever –  Produces sustainable divisional results through ethical practices 
• Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others   

Other: 

• Excellent verbal and written communication skills.  
• Excellent interpersonal and customer service skills. 
• Excellent organizational skills and attention to detail. 
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. 
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills. 
• Proficient with Microsoft Office Suite or related software.