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  • Posted: Feb 21, 2022
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Specialist: Onboarding & Employee Services

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Recruitment & Onboarding: 

    • Act as the first point of contact between the candidates and the company including interviews, tests, and interpersonal communication to present the first impression of the company. 
    • Post the new posts on official advertising channels, Linkedin/MTN Careers website. 
    • Screen and filter all resumes submitted to the open job order, seeking only the most qualified applicant as per MTN Global Talent Standards. 
    • Administrate the Hirevue assessment & shortlisting platform. 
    • Arrange interviews for hiring managers. 
    • Perform Background and reference Checks for all prospective hires, accurately documenting these activities. 
    • Ensure feedback is well received to the applicants (CV acknowledgment, Regret Letters, Offer letters) 
    • Prepare internal memos for changing assignments, promotions for internal employees. 
    • Manage the probation period process. 
    • Record and maintain new employees’ files and documents. 
    • Ensure to get all related documents to manage the VISA /Wok permit process issuing ahead of time. 
    • Ensure conducting Onboarding process effectively in coordination with internal stakeholders 

    Employee Relations & Services: 

    • Seek to add value to the company by offering advice and assistance to all new and current employees. 
    • Establish, maintain and foster good relationships between the company and employees. 
    • Mange, monitor and control all company employee’s attendance and leave through attendance system and HRIS leave management system (HCM). 
    • Insure the proper Follow up of employees’ requests and the reply to their inquiries and complaints on a timely manner (HR helpdesk, emails). 
    • Manage the Employees medical, life and PA insurance policy and participating in the yearly tendering process. 
    • Involve in multiple aspects of the business, including production statistics, employee data status and other projections. 
    • Respond to complex queries and manage all aspects of issues across the employee lifecycle such as disciplinaries, PIP processes, redundancies, and support the HR leadership with new projects. 
    • Conduct adequate communication about HR Business Partnering with line managers of all divisions, though the scheduled quarterly meetings and whenever there is business need. 
    • Take part in designing and executing social events to boost employee engagement and enhance work-life balance. 
    • Providing the necessary requested reports. 
    • Perform any other duties that may be assigned from time to time. 

    Role Deliverables 

    • Time to fill/ Hiring ratio. 
    • Turnover ratio. 
    • Sentimeter results (e.g. HR Service) 
    • 100% information and data compliance. 
    • Effective communication channels/ initiatives. 
    • Compliance to Policies & Procedures.

    Job Requirements (Education, Experience and Competencies)
    Education: 

    • Minimum 4 Year bachelor’s degree in equivalent specialization (Human Resources or Business Administration) 
    • English and additional language is an advantage. 

    Experience: 

    • Manager track record of 3+ years; with experience in HR Operations, Recruitment and Employee relations. 
    • Working in Telecom industry is preferable. 
    • Worked across diverse culture and geographies. 

    Competencies: 

    Head – Big Picture Focus 

    • Strategy Implementers – Ensures execution of strategies through creating and implementing tactical plans for others to follow. 
    • Decisive Problem Solver – Has the mental agility to identify business challenges and explore effective solutions through effective influencing 
    • Best Practice Value Creator – Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings 

    Heart – Emotionally Intelligent 

    • Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow 
    • Guiding People Manager – Is self-aware and guides team capability development through opportunity creation for realising potential 
    • Relationship Builder – Builds relationships across the business in order to influence decision-makers and build team credibility 

    Hands – Results Focused  

    • Results Achiever –  Produces sustainable divisional results through ethical practices 
    • Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others   

    Other: 

    • Excellent verbal and written communication skills.  
    • Excellent interpersonal and customer service skills. 
    • Excellent organizational skills and attention to detail. 
    • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. 
    • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. 
    • Excellent time management skills with a proven ability to meet deadlines. 
    • Strong analytical and problem-solving skills. 
    • Proficient with Microsoft Office Suite or related software.  

    Method of Application

    Interested and qualified? Go to MTN on www.mtn.com to apply

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