Specialist: RAFM at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position
Revenue Assurance Systems Management

• Understanding of a wide range of systems supporting multiple departments, suppliers, business partners, supply chain partner).
• Ensure that all discrepancies and trend abnormalities are investigated and addressed.
• Research and recommends the most efficient corrective action to problems encountered or design challenges to system(s) enhancements that cross through to other Integrated

Revenue Systems.

• Manage systems and vendors for Revenue Assurance.
• Liaise with external software or development houses in development of Revenue Assurance solutions.
• Liaison with all system owners in the business to ensure RA data streams are correct.
• Maintain scripts, procedures and reports on the Revenue Assurance system and Test Call Generator
• Ensure system reference data is consistently updated timeously.
• Perform system administration functions.
• Monitor the log and task scheduler on regular basis.
• Resolve trouble tickets timeously.
• Initiate, design and implement system and process changes for operational enhancements

Revenue Analysis and Reporting

• Understand the end-to-end revenue cycles for both customers and products while demonstrating the skills and judgment necessary to identify and prioritize leakage risks, design efficient tests to effectively detect leakage, and construct/implement scalable controls/reporting to mitigate and monitor such risks on an ongoing basis.
• Collaborate effectively and continuously with other departments to address revenue cycle risks and to develop revenue enhancement opportunities.
• Clearly define and articulate value proposition and factors for success in a concise and organized manner, while always adhering to a strong team-orientation, in order to maximize success of cross-functional partnerships in our culture.
• Routinely prepare and deliver presentations for a variety of stakeholders, including monthly to executive management, on all major facets of Revenue Team’s responsibilities.
• Prepare reports/bulletins to increase management awareness of actual and potential areas of risk/exposure and patterns identified during the analysis and investigation process and recommend appropriate action to either prevent or mitigate the risk.
• Relate information across a number of dimensions, highlight areas of interest for the business, and apply the correct measurements and analysis techniques.
• Provide information at sufficiently summarized level for business management analysis, planning and control.
• Responsible for analysing data sources and producing charts on observed discrepancies over time.
• Analyses of information thoroughly and effectively to determine the severity and extent of customer requirements and/or software problems encountered.
• Develop tools, templates and processes to assist in automation of workflow.
• Pro-actively propose the best tactical and/or strategic solution to support business initiatives.
• The development and the monitoring of functional performance objectives in conjunction with Revenue Assurance Manager.
• Assist in the implementation of auditable controls and points of measurement in key business areas to develop the prevention strategy and report on losses and further areas of exposure identified.
• Work independently of other departments to ensure that revenue sources are assessed in an unbiased manner.
• Identify areas that require more investigation into the reasons for loss and then performing root cause analysis and recommended corrective action to be taken.
• Ensure that compliance is taking place at business critical stages of the revenue process.
• Provide oral presentations of statistical or technical scientific information to inform and report on the progress of data collation and integration
• Build-up relationships with staff in different business units.
• Respond to all queries, requests and business needs.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.

Job Requirements (Education, Experience and Competencies)
Qualifications

• Minimum of 4 years degree in IT Degree (BSC or BTECH)
• Fluent in English and language of country preferable

Experience

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• 5 + years’ experience within a GSM environment with IT background.
• Strong IT systems experience
• Good knowledge of statistics and predictive modelling
• Experience in dashboard implemented, administration and maintenance.
• Good knowledge of Oracle/Unix and Big data concepts
• Experience querying databases and using statistical computer languages: R, Python, SLQ, etc.
• Experience with distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, Gurobi, MySQL, etc.

Essential knowledge:

• Revenue Assurance concepts
• Auditing and financial concepts
• Risk management framework
• Computer literacy at an advanced level
• Experience working in a medium organization

Competencies (skills required). 

• Communication Skills:  is able to communicate clearly both verbally and in writing.  Can get messages across that have the desired effect; and
• Analytical Thinking Ability:  the ability to split a task or problem into its component parts and using these in a logical and systematic manner to reveal all the implications of the consequences of the situation;
• Reporting Skills:  the ability to consolidate information and extract the necessary relevant information.  Report writing.  Report presentation. Report generation;
• Management Skills:  Planning and prioritising the work of others. Clearly assigns responsibility for tasks and decisions.  Sets clear objectives and measures. Monitors progress, process and results.  Designs feedback loops into the work.
• Conceptual Thinking Ability:  the ability to integrate the components of a task or contract in order to obtain a holistic view.

Head

• Manages the alignment and execution of tactical activities
• Assists in solving business challenges but looks to others for advice and guidance
• Executes on innovative commercial practices and identifies areas for continuous improvement

Heart

• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Is self-aware and supports team capability development through opportunity creation for realising potential
• Builds relationships with customers and teams to uphold the MTN brand