Chief Information Officer (CIO) at MTN

Key Performance Areas: Core, essential responsibilities / outputs of the position :

• Responsible for leading the Information Technology systems in MTN GlobalConnect.
• Responsible for the planning, engineering, implementation, deployment, maintenance, and operations of the IT solutions providing Network services to MTN Group operations and GlobalConnect Wholesale customers
• The Information Technology architecture underpinning these services encompass Software applications (Business Support Systems, Operational Support Systems, Business Intelligence, Enterprise Resource Planning Systems), Information Security Solutions, Operational Systems and Middleware, Hardware (servers, storage, backup systems, switches), Data centres.
• Responsible for designing and implementing the IT and INFOSEC roadmap in alignment with MTN Group guidelines to support the business evolution within a 5-year horizon, including FiberCo, Fixed/Mobile service convergence, System virtualisation and automation, Cloud and Edge computing, Cyber security.
• Deliver on Digital Transformation and Digital technology initiatives across the organization.
• Deliver on Business Intelligence initiatives across the organization.
• Provide specialist strategic insights on the user experience, System Unification, security, customer centricity, journeys and behaviors.
• Lead IS strategic and operational planning to achieve goals by fostering innovation, prioritizing IS initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Manage the implementation of useful technology to increase information accessibility and integrated systems management.
• Facilitate alignment of IS strategy to business strategy and cost benefit analysis for IS spending and initiatives
• Approve, prioritize, and control projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
• Establish and enhance IS departmental goals, objectives, and operating procedures.
• Develop the divisional plan in line with overall business plan including the customer engagement strategy and clear value propositions to achieve efficiency/ bundling solutions and the profit and loss accounts of the unit.
• Ensure continuous delivery of IS services through oversight of service level agreements with end users and monitoring of IS systems performance.
• Make relevant input into recruitment, development, and retention of all IS staff in accordance with corporate budgetary objectives and personnel policies.
• Develop, track, and control the information technology annual operating and capital budgets.
• Assess and make recommendations on the improvement or re-engineering of the IT organization.
• Ensure achievement of ROI on IS Investments.
• Support company convergence strategy and drive the creation of products and commercial processes to support customer business requirements.
• Identify emerging information technologies to be assimilated, integrated and introduced into the company.
• Prepare divisional budget, develop, track and control Opex and Capital budgets.
• Ensure robust network security (including communication lines and equipment), disaster recovery, business continuity plan and direct systems development and acquisition.
• Promote and oversee strategic relationships and partnerships between internal IS resources and external entities including the larger organization, Vendors, Partner organisations etc.

Job Requirements (Education, Experience and Competencies)
Education:

• A Degree in Engineering, Information Systems or Computer Science.
• Post graduate qualification MBA/MSc. Is preference (Business discipline preferred).
• Certified IS and Project Management Professional an advantage.

Experience:

• 10 years’ experience, senior management track record of 5 years or more. With 5 years in a strategic management position preferably in an IS environment.
• At least 3 years in Telecom sector/ industry as per relevant role.
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies

Professional competencies:

• Advanced experience of managing and/or directing an IS operations, preferably in the Telco industry
• A strong understanding of core technology including networks, OS, Storage, Database,
• Demonstrated ability to apply IS to solving business problems
• Knowledge of business theory, processes, management and budgeting, and business office operations
• Proven strategic planning and execution
• Strong ITIL and Six Sigma expertise
• Budget preparation and fiscal management
• Awareness and understanding of international trends and the development in the IS industry
• Strong influencing and negotiation skills
• Network Availability Management
• Contract and vendor management
• Project Management, Planning and Control
• Research Orientation
• Resource Management