Engineer: VOD at MultiChoice

Purpose of the Position:

• To implement and provide guidance on all the VOD technical requirements and maintenance.  

Key Performance Objectives

Tasks

Operational Delivery

• Provide input in the creative design and implementation of new technology and system changes
• Provide solutions to minimize/negate impact of technical problems impacting the delivery of content within the VOD value chain.
• Ensure Implementation and support of new VOD technologies
• Provide input into the investigation of VOD technology equipment functionality, capacity and capabilities for future growth.
• Manage a workflow disaster recovery process.
• Assess operational risks and anticipate future customer needs.
• Provide technical support in an environment that functions 24/7
• Provide input or advice on systems maintenance and setup.
• Provide input into systems maintenance budget.
• Monitor the VOD automation system and report on problems and attempt possible short term fixes
• Manage software updates and installations
• Provide weekly statistics as well as incident reports to Head of VOD Operations

Stakeholder Management and Benchmarking

• Pick up trends in the environment and effectively communicate trends to relevant stakeholders,
• Provide feedback on deliverables through appropriate communication channels and technical report writing
• Stay abreast of latest technology that has the potential to impact the VOD and linear broadcast environments.

Qualifications

A Diploma in IT or Electrical Engineering or equivalent technical qualification.
 

Experience

• A minimum of 3 - 5 years working experience supporting and maintaining a technical VOD environment
• Proven track record of fault finding and troubleshooting in a complex technical environment
• Experience in Linear Broadcast and/or VOD delivery value chain
• Understanding of the VOD value chain and systems knowledge relating to file based workflows
• Understanding of audio, video file based workflows and knowledge of encoding technologies
• Understanding of SD, HD and UHD technology
• Administration of Linux servers (minimum 3 years)
• Network and storage administration, configuration and fault diagnostic knowledge
• Experience with virtualization technologies
• Experience in creating high availability systems
• Experience with micro-services and container orchestration
• Scripting knowledge in BASH or Phyton (advantageous)
• Understanding and implementation of Cloud technologies (advantageous)

Technical Competencies

• VOD infrastructure and processing knowledge
• Linux Administration (RHCSA qualification preferred)
• CCNA or similar networking qualification preferred
• Storage Technologies NAS or SAN experience

Behavioral Competencies

• Teamwork
• Accountability
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Ability to work independently in a complex technical environment
• Stakeholder management