English Community Manager at Promasidor

Role Overview

• We are seeking a creative and enthusiastic English Community Manager to join our team onsite at our Bryanston offices. In this role, you will be responsible for driving the growth, engagement, and day-to-day management of our English-speaking digital community. As the voice of our brand across multiple platforms, you will build authentic connections, develop culturally relevant content, and cultivate a vibrant, inclusive online presence.
• The ideal candidate is a strategic thinker and skilled content creator with a strong grasp of digital engagement, particularly within the African market landscape.

Key Responsibilities

Community Engagement & Interaction

• Actively engage with our community on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Respond promptly and professionally to comments, messages, and posts.
• Foster a positive, inclusive, and loyal community by initiating conversations and encouraging participation.

Content Creation & Social Media Management

• Create, schedule, and publish high-quality, engaging content in English tailored to our audience.
• Collaborate with internal marketing and creative teams to localize and adapt content for cultural relevance.

Brand Advocacy & Community Building

• Serve as an authentic ambassador of the Promasidor brand, consistently reflecting its voice and values.
• Identify, connect with, and nurture relationships with influencers, advocates, and active community members to amplify reach.

Monitoring & Reporting

• Track key performance indicators (KPIs) such as engagement rates, community growth, and sentiment analysis.
• Prepare and present regular reports with insights to help guide content strategy and community initiatives.

Feedback Collection & Insights

• Collect and channel community feedback, suggestions, and concerns to relevant internal departments.
• Monitor discussions to identify trends, opportunities, and potential areas for improvement.

Crisis Management & Escalation

• Manage sensitive or complex community issues with professionalism, discretion, and empathy.
• Escalate concerns when necessary to protect the brand’s reputation and ensure timely resolutions.

Trend Monitoring & Competitor Analysis

• Stay updated on emerging social media trends, digital tools, and best practices in community management.
• Monitor competitors’ community strategies to identify opportunities for innovation and improvement. 

Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• Native or fluent English speaker with excellent written and verbal communication skills.
• Proven experience as a Community Manager, Social Media Manager, or in a similar digital engagement role with a minimum of 3 years’ experience in Digital Marketing
• Strong understanding of social media platforms and tools (e.g., Hootsuite, Sprout Social).
• Ability to create and design compelling, on-brand content and respond tactfully to community interactions.
• Experience using analytics and reporting tools to inform strategy and measure success.
• Strong multitasking and organizational skills with the ability to thrive in fast-paced environments.
• Empathetic, proactive, and highly people-oriented.
• Experience engaging audiences in the African market is a strong advantage.