English Concierge Specialist - Cape Town at Rhino Africa

Responsibilities

• Book hotel/lodge and logistic reservations, based consultant requirements 
• Responsible for travel request distribution to agents
• Supporting Sales consultants with all administrative duties
• Conclude on all aspects of the post confirmation of the booking
• Enquiry warming (to be handed over to Senior Consultant)
• Sales Quotes as first point of contact to support Senior Sales Consultant
• Work directly with Sales Managers to resolve client travel issues
• Customer service-related responsibilities from client and perform other office duties as assigned 
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved 
• Work with our rates team to resolve rates-related tasks and communicate with consultants 
• Log all required tickets relating to rates and product
• Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
• Ensure Concierge dashboard is updated and reporting done with sales managers 

Requirements

Our ideal English Concierge Specialist will possess:

• A National Senior Certificate/Matric 
• 2 years of experience in a Concierge or Sales Administrative Assistant role  in a Tour Operator Environment
• Based in Cape Town. 
• Great communication skills
• Willingness and drive to learn
• Excellent problem-solving skills 
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent interpersonal and communication skills, with the ability to build relationships 

Not essential but advantageous:

• Degree/Diploma in Tourism