English- Speaking Customer Service Advisor at Black Pen Recruitment

About

Do you have at least 1 years' worth of customer service experience? Are you well-spoken in English? Then we have the perfect opportunity for you! 

Our client, a leading global contact centre, is looking to hire an English-Speaking Customer Service Advisor to join their amazing team in Cape Town, South Africa. The ideal candidate for this roll must be very well spoken in English with a positive and bubbly personality and who is highly motivated to assist people specifically in the UK. 

If you’re driven by success in this fast-growing industry and to boost your career, then this is the opportunity for you!

Work Type: You will be required to work in their offices. 

Basic Qualifications: 

• Matric or equivalent qualification 
• 1 years experience within cutomer service 
• Fluency in English (verbal & written)  
• Clear credit score and criminal record 
• Well-spoken 
• Exceptional customer care with courteous attitude 
• Results orientated with solution driven mentality 
• Ability to work weekends and in a shifted environment 
• Positive attitude and motivated mindset 

Key Responsibilities: 

• Handle all customer inquiries verbally and in writing 
• Identify customer needs to provide quality service 
• Manage and resolve customer service queries and complaints 
• Provide customers with accurate information on the products and services 
• Update existing customer information 
• Assist with claim queries 
• Investigate, resolve and process high volumes of customer enquiries to deliver quality customer service 
• Maintain policies and change details as needed 
• Maintain accuracy of customer data 
• Handle customer concerns and objections 
• Adhere to underwriting guidelines 
• Adhere to compliance guidelines when conducting business with customers 
• Follow best practice procedures 
• Participate in weekly and monthly coaching 
• Escalate calls 

Benefits: 

• Subsidized transport home for shifts after 6:30pm 
• Free Medical Aid