Enhanced Due Diligence Analyst (Spanish) at DigiOutsource

 Who we are

• We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
• At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we’re looking for

• We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.
• Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• The main focus of the role is supporting our Anti Money Laundering activities, in particular to ensure we are able to identify and understand a customer’s source of wealth (SOW) and source of funds (SOF), and from that make a decision on their ongoing activity in line with regulations.

What you’ll be doing

• As part of your role, your responsibilities will include:
• Enhanced Due Diligence (Source of Wealth & Source of Funds) Reviews: 
• Undertake EDD Reviews of customers using open-source material, information and/or documentation provided by the customer, as well as customer data contained within internal systems. 
• Contact customers via phone call and email in line with the communications plan.
• Document everything in the task management system.
• Escalate customers who do not meet affordability and responsible gambling requirements. 
• EDD Analyst to monitor and action Deposit Limit Review Requests, Transaction Monitoring and other triggers to determine whether EDD is required.
• Assist with other adhoc tasks if/ when required.
• Utilising Tableau, Power BI and other systems to assist in conducting your reviews and monitor performance. 
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

• The necessary skills that we require for this role include:
• Spanish first language – strong written and verbal communication skills
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Valid work/residence permit for Cape Town, South Africa
• Minimum of 12 months experience within AML environment 
• Strong understanding of regulations, processes, policies and procedures 
• Desirable skills you’ve got up your sleeve
• It would be great if you also have some of the following skills:
• Intermediate to advanced knowledge of Microsoft products
• Compliance & Responsible Gambling Knowledge 

Our values are non-negotiables

• Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Communication  
• Decision Making 
• Initiating Action 
• Build Relationships 
• Adaptability 
• Information Monitoring
• Analytical and detail orientated

What you’ll get back

• We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Competitive Renumeration
• Subsidised Medical Aid or GAP Cover
• Insurance Benefits (including Group Life and Income Continuation Benefit)
• Funeral Fund & Funeral Fund Top Up
• Subsidised Retirement Annuities
• Employee Incentive Plans
• Be part of that Superclass feeling.
• At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
• It’s all about putting your experience first and ensuring honesty and fairness in all we do.
• Here, your growth is supported and your contributions valued.
• Game on!