We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
Read more about this company
Who we are
- We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
- At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Real Time Analyst you’ll be supporting the delivery of a high-quality service within the contact centre, covering monitoring, analyzing and managing real-time contact centre performance to ensure optimal service levels and host efficiency. This will help us excel at providing super class customer service to stay ahead of the game.
What you’ll be doing
- As part of your role, your responsibilities will include:
- Real-Time Monitoring & Performance Management
- Monitor intraday contact centre performance (calls, chats, emails, etc.) in real time using Workforce Management (WFM) tools.
- Track key metrics such as adherence, occupancy, service levels, ASA (Average Speed of Answer), and queue volumes.
- Take immediate corrective actions such as reassigning Hosts, escalating issues, or recommending break/lunch adjustments to maintain service levels.
Communication & Coordination
- Serve as the primary point of contact for real-time updates and escalations during live operations.
- Coordinate with Team Managers to manage Host availability, shrinkage, and adherence.
- Communicate intraday changes, system outages, or critical incidents to stakeholders as needed.
Reporting & Analytics
- Provide real-time dashboards, status reports, and end-of-day performance summaries.
- Identify trends and patterns affecting service levels and provide recommendations for improvement.
- Support analysis of peak traffic periods, promotional campaigns, and product launches.
Tools & Systems Management
- Operate and optimize WFM systems (Genesys or similar platforms).
- Monitor and troubleshoot issues in telephony or chat routing systems in collaboration with IT teams.
- Assist with schedule adjustments and shift management as required.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Minimum 2 years’ experience in a contact centre environment
- Experience with regulatory requirements and responsible gambling policies
- Proficient in Microsoft Excel and data visualisation/reporting tools
- Analytical and problem-solving skills
- Attention to detail and ability to multitask in high pressure environments
- This role requires rotating shifts, including evenings, weekends, and public holidays
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in a real time analyst support function
Our values are non-negotiables
- Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
- We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Free Daily Meal
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
go to method of application »
Who we are
- We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
- At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- We are seeking a focused, self-motivated, and project-oriented Finance Specialist to join our team. The ideal candidate will possess strong leadership, interpersonal, and communication skills. This role serves as a critical link between the finance and finance technology teams, helping to define requirements and optimize reporting. Key areas of focus include the integration and reporting of Gaming/Operational transactions, as well as Technology and Development functions. By ensuring effective collaboration between Tech and Finance, the Finance Specialist will support accurate scoping and quality assurance throughout project lifecycles.
What you’ll be doing
- ERP/Software Project Management – Gaming/Operational & Technology & Development
- Collaborate with Finance to define and communicate detailed project requirements to the ERP Manager, ensuring a clear strategy for successful project delivery.
- Monitor project costs, assess resource needs, and allocate personnel efficiently to meet project objectives.
- Develop a thorough understanding of expected project outcomes by gathering input from Finance and effectively communicating these to the project team.
- Oversee end-to-end project management, coordinating activities to ensure timely and high-quality completion.
- Facilitate necessary resources, training, and support for the project team to maximize performance and productivity.
- Address and resolve complex challenges during the project lifecycle, ensuring successful results delivered on time.
- Coordinate project schedules with the Project Assistant, establish timelines, assign tasks, and delegate responsibilities to team members.
- Manage the project budget closely, ensuring completion within financial constraints.
- Identify potential risks early and implement mitigation strategies to safeguard project success.
- Provide regular progress updates and feedback to Finance stakeholders.
- Drive innovation in finance automation through software development and implementation initiatives.
- Assess risks and financial impacts related to projects and communicate these to stakeholders.
- Translate Finance requirements into clear, actionable specifications for technology teams, serving as a mentor and liaison between Finance and Technology.
- Advise management on project schedules, priorities, and resource allocation.
Collaboration & Communication
- Work closely with Business, Technology, and Finance teams to understand evolving business needs and strategic goals.
- Play a pivotal role in gathering requirements, documenting project details, and ensuring standards for clear communication between Technology and Finance.
- Act as the primary liaison bridging Finance and Technology teams.
- Take ownership of Finance software development delivery and related project outcomes.
- Maintain and provide ongoing project status reports and plans.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Project Management Certification
- 5 years of experience in a company in the ERP Finance PM or similar technology environment
- Sound knowledge of Finance, Auditing and Accounting concepts
- Strong Technical Financial Knowledge and understanding of financial standards, policy and practice, including IFRS & budget management as well as operational tax
- Proficient in Microsoft Excel
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- Experience in MS Navision/Business Central & TM1 Cognos
- Experience in MS Advance Excel and SQL
- Strong knowledge of IFRS
Our values are non-negotiables
- Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
- We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Free Daily Meals
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team Builds
go to method of application »
Who we are
- We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
- At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- The main focus of the role is supporting our Anti Money Laundering activities, in particular to ensure we are able to identify and understand a customer’s source of wealth (SOW) and source of funds (SOF), and from that make a decision on their ongoing activity in line with regulations.
What you’ll be doing
- As part of your role, your responsibilities will include:
- Enhanced Due Diligence (Source of Wealth & Source of Funds) Reviews:
- Undertake EDD Reviews of customers using open-source material, information and/or documentation provided by the customer, as well as customer data contained within internal systems.
- Contact customers via phone call and email in line with the communications plan.
- Document everything in the task management system.
- Escalate customers who do not meet affordability and responsible gambling requirements.
- EDD Analyst to monitor and action Deposit Limit Review Requests, Transaction Monitoring and other triggers to determine whether EDD is required.
- Assist with other adhoc tasks if/ when required.
- Utilising Tableau, Power BI and other systems to assist in conducting your reviews and monitor performance.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Spanish first language – strong written and verbal communication skills
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Cape Town, South Africa
- Minimum of 12 months experience within AML environment
- Strong understanding of regulations, processes, policies and procedures
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- Intermediate to advanced knowledge of Microsoft products
- Compliance & Responsible Gambling Knowledge
Our values are non-negotiables
- Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Communication
- Decision Making
- Initiating Action
- Build Relationships
- Adaptability
- Information Monitoring
- Analytical and detail orientated
What you’ll get back
- We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Competitive Renumeration
- Subsidised Medical Aid or GAP Cover
- Insurance Benefits (including Group Life and Income Continuation Benefit)
- Funeral Fund & Funeral Fund Top Up
- Subsidised Retirement Annuities
- Employee Incentive Plans
- Be part of that Superclass feeling.
- At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
- It’s all about putting your experience first and ensuring honesty and fairness in all we do.
- Here, your growth is supported and your contributions valued.
- Game on!
go to method of application »
Who we are
- We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
- At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions.
- Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.
- At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- We are seeking a dynamic and strategic Promotions & Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies
- and lifecycle marketing initiatives designed to appeal to diverse player segments across multiple markets.
What you’ll be doing
As part of your role, your responsibilities will include:
Core Duties:
- Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy.
- Prioritize and plan projects with the Player Lifecycle Manager.
- Optimize communication touchpoints and adjust interventions as needed.
- Identify new opportunities and collaborate on implementation.
- Work with external teams (e.g., Market Development, Digital Marketing).
- Stay informed on competitors, industry trends, and marketing best practices.
- Monitor project success and apply learnings.
- Ensure communication meets customer needs and improves response rates.
- Deliver projects on time, meeting standards and deadlines.
- Implement initiatives to optimize player experience and minimize revenue loss.
Financial Management
- Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.
- Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPI’s thereof.
Project Management:
- Coordinate marketing activities to support retention with stakeholders.
- Diversify automation to drive business growth.
- Ensure cooperation between teams and suppliers to meet project timelines.
- Assess tools to improve flexibility and scalability.
- Run ad-hoc promotions for re-engagement before automation.
Financial Management
- Develop initiatives and offers to meet ROI targets.
- Conduct audits on the Offer Management Portfolio to measure against KPIs.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration
- Minimum of 2 years’ experience within the iGaming industry, with a strong understanding of customer behavior and data-driven retention strategies
- Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas)
- Strong analytical mindset, confident in interpreting data and making informed business decisions
- Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively
- Demonstrated project management expertise, with a track record of delivering projects on time and within scope
- Exceptional attention to detail, ensuring accuracy and consistency across all deliverables
- Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment
- Highly organized, proactive, and quality-driven
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution
- Proficiency in project management software such as Jira or Trello
- Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs
- People management or leadership experience within a marketing or retention team
Our values are non-negotiables
- Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Strategic Thinking
- Organization & Planning
- Effectiveness & Delivery
- Business Acumen
- Problem Solving
- Initiating Action
- Control & Efficiency
What you’ll get back
- We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Employee Assistance Programme
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team buildings
go to method of application »
Who we are
- We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
- At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the game.
What you’ll be doing
- As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats
- Processing and resolving incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Clear and concise verbal and written communication skills
- The ability to handle complex interactions clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Exceptional attention to detail, ensuring high standards of quality in all interactions
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
- Must be available to work 24/7 shifts
- Must have reliable transport
- Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Expertise in managing multiple customer contacts simultaneously.
- Our values are non-negotiables
- Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
- We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Competitive Remuneration
- Free Daily Meal
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team socials
go to method of application »
Who we are
- We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
- At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Senior Internal Auditor, you’ll be supporting and take lead on audits, examine and evaluate the adequacy, effectiveness and efficiency of the organization’s internal control systems and procedures. This will help us excel at and to improve operations, enhance internal controls and reduce costs where possible
- to stay ahead of the game.
What you’ll be doing
- As part of your role, your responsibilities will include:
Internal Audit
- Support the development of risk-based annual audit plans detailing the scope, nature and timing of audit activities.
- Design internal audit procedures and work programs with data analytics at its core.
- Conduct internal audits to assess the adequacy, effectiveness and efficiency of the established internal controls and procedures.
- Leverage data analytics tools and trend assessments to perform testing of controls.
- Identify key areas of risk within the company and propose appropriate controls to mitigate the risks.
- Discuss audit findings and recommendations with line managers and report significant issues to senior management.
- Prepare audit reports in line with the approved audit plan.
- Monitor the timely implementation of the management actions recommended in the audit reports.
- Lead Internal Audits and support the execution as necessary.
- Conduct ad-hoc investigations and reviews as requested by senior management.
- Continuous professional development
- Monitor the trends and developments in the internal audit area and determine ways to integrate the same in the ways of working.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- CIA, CFE, CISA or other equivalent certification.
- Relevant professional qualification for example CA, CPA, ACCA
- At least 5 years’ experience in internal audit, preferably within in a professional services firm or in-house internal audit function for financial services.
- The ability to effectively challenge and influence stakeholders.
- Proven track record delivering audit findings using data analytics.
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Experience with data driven audits and related query languages and data visualisation applications (SQL, PowerBI, Tableau)
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Use of audit software would be advantageous
- Experience in running multiple projects
- ISO Certification
- Our values are non-negotiables
- Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
- These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
- We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Free Daily Meals
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Employee Assistance Programme
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team Builds
go to method of application »
Who we are
- We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
- At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Data Analyst you’ll be supporting the delivery of the Internal Audit function by harnessing the power of data analytics to gain governance, risk and control insights during audit engagements for us to stay ahead of the game.
What you’ll be doing
- As part of your role, your responsibilities will include:
- Collaborate with internal auditors and business stakeholders to understand audit objectives and translate them into effective data analysis procedures.
- Design and develop data analytics and trend analysis to highlight risk and control breakdowns that need to be addressed to improve the governance, risk and internal control environment
- Evaluate the design and effectiveness of business and internal audit processes and systems using data analytics and identify opportunities to optimize processes, improve efficiency, accuracy and data integrity
- Drive the implementation of a continuous auditing framework using data analytics to support the relevant internal audit projects
- Develop dashboards and incorporate visualisations to enhance reporting, focus assurance efforts and promote increased audit coverage
- Create working papers, data dictionaries and reports in support of the data analytics performed
- Ensure quality of execution and reporting of data analytics
- Assist in the development and implementation of frameworks, policies and procedures to guide data analytics objectives within Internal Audit
- Effectively convey complex data-driven insights and recommendations to non-technical stakeholders
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
- The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Tertiary education in Information Systems/Statistics/similar
- 4-6 years of data analytics as well as eCommerce experience
- Proficient in Microsoft SQL, Python and Alteryx (e.g. SSIS, SSRS)
- Working knowledge of auditing requirements and methodology
- Demonstrated ability to solve problems with critical analysis skills
Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Strong analytical and critical thinking abilities.
- Understanding of data privacy, data integrity, and regulatory compliance concepts (e.g., SOX, GDPR)
- Proficiency in Business Intelligence tools such PowerBi
- Excellent communication skills, both written and verbal, to present findings to technical and non-technical audiences.
- Ability to manage multiple priorities in a dynamic, global environment.
- High ethical standards and professional integrity.
Our values are non-negotiables
- Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
What you’ll get back
- We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
- We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Free Daily Meals
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Employee Assistance Programme
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team Builds
Method of Application
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