Enrollment Administration Agent (Temp) - SPARK Schools Support Office - 2026 at SPARK Schools

Responsibilities:

Enrolment Administration:

• Manage and monitor the enrolment applications mailbox, ensuring all queries and submissions are acknowledged and processed within agreed turnaround times.
• Receive, track, and resolve tickets from the ticket system, escalating complex issues where necessary.
• Process scholar transfers between campuses, ensuring all relevant systems and records are accurately updated.
• Liaise with teams to process approved data amendments on scholar profiles, ensuring accuracy and compliance.
• Maintain up-to-date and accurate records of enrolments in line with organizational policies and procedures.
• Ensure all documentation is correctly captured, stored, and accessible for audit purposes.

Reporting and Continuous Improvement: 

• Monitor and analyze recurring issues or trends, providing recommendations to improve processes and customer experience.
• Contribute to the continuous improvement of enrolment systems, workflows, and service delivery standards.
• Participate in team meetings, training sessions, and system updates to stay aligned with organizational changes and best practices.

Qualifications:

The ideal candidate will possess the following qualifications:

• Matric (Essential).
• 0-1 Year Experience