Entreprise Customer Success Manager at Superside

What You'll Do

• Manage the post-sales relationship of 20 to 40 of Superside’s subscription customers, which includes onboarding, product training, user adoption, quarterly business reviews and renewal/expansion efforts. 
• Grow relationships with customers to drive adoption and develop loyal promoters
• Guide customers with proactive solutions that will help them increase the value of their Superside subscription. 
• Manage and keep track of account health of all your accounts and act upon any potential churn risks such as drop in usage, negative feedback or relevant organizational/market changes. 
• Collaborate closely with Superside creative project delivery team to ensure we provide the best customer experience possible.
• Identify areas for growth within existing accounts and drive adoption and expansion initiatives. 

What You'll Need

• Bachelor Degree or higher within Creative, Communication, or similar / Bachelor in Business or Marketing
• 3+ years of related client-facing experience, preferably from a Creative/Ad Agency and/or SaaS environment (Customer Success, Post-Sales, Design Operations, Consulting, Business Development, Business Unit Manager/Director, Account Manager/Director etc.)
• Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
• Ability to find relevant client stakeholders, “open doors” and get face time
• Strong customer relationship building skills, with ability to manage expectations and build trust
• Experience engaging with end-users, evangelizing a solution and drive adoption across multiple stakeholder groups
• Ability to quickly learn relevant design production/operations/process concepts and consult customers on these
• Bias for action, appreciation for data driven processes, hard-working, proactive, client centric and execution driven mindset

Why Join Us

• Global community with people across 50+ countries
• Flexibility of working from anywhere in the world with leading global brands
• Broad exposure to activities across the business
• Flat structure with regular interaction with company founders
• Ability effect change and implement new ideas and processes
• Highly competitive salary
• Paid vacation and training
• A trusting, ego-free and truth-seeking environment
• Pioneering the future of work with a fair, friendly and supportive community
• High-energy, high-pace, and high-performance environment
• Disrupting a massive global industry with a huge market opportunity