Equipment Monitoring Specialist X2 Global Grade 09 at Barloworld Equipment

Key Outputs

• Conduct Machine Inspections and advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and product link
• Coordinate with the parts, service and equipment management divisions to support customers’ needs
• Analyse leads generated by OLGA and use them to build call plans and sales goals
• Undercarriage management
• Blade/Bucket and bowl inspections
• Machine downloads and reports on downloaded events
• Promoting dealership services
• Achieve applicable key performance indicators (POPS -C, Coverage /PAR, Customer Satisfaction)
• Maintain an accurate account database
• GET wear analysis
• Weekly machine downloads
• Site severity analysis,
• SOS interpretation and trending,
• Reports on downloaded events
• Conduct equipment inspections

Qualification, Experience and Competencies

• Grade12
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
• Three years’ Caterpillar experience as a Mechanic General
• SAP and CRM exposure
• Sound business communication skills
• Sound technical knowledge of product brands
• Good interpersonal skills and ability to build good relations with customers
• Good computer and Microsoft Office knowledge