Estimator at Prudent HR Solutions

About the Company:

• Join one of East London’s top automotive body repair specialists, known for their exceptional quality, attention to detail, and a proven track record of excellence

Position Overview:

• The Estimator / Client Services role is a critical position responsible for providing accurate repair estimates and delivering outstanding customer service. The successful candidate will serve as a key liaison between clients and the repair team, ensuring all work is assessed, communicated, and executed to the highest standards.

Key Responsibilities:

• Prepare accurate repair cost estimates based on industry standards and damage assessments.
• Conduct thorough inspections of vehicles to determine repair requirements.
• Communicate effectively with clients to explain repair processes, timelines, and costs.
• Liaise with insurance companies to ensure claims are processed efficiently.
• Coordinate with the workshop team to ensure timely completion of repairs.
• Maintain and build strong relationships with customers, ensuring satisfaction and trust.
• Stay updated with industry trends, repair techniques, and insurance requirements.

Requirements

Qualifications and Experience:

• Minimum of 4+ years of experience in the automotive body repair industry.
• Proven experience as an Estimator or in a similar client-facing role.
• Strong knowledge of vehicle repair processes and industry standards.
• Excellent communication and customer service skills.
• Proficiency in estimating software and tools (e.g., Audatex or similar systems).
• Ability to work in a fast-paced environment with attention to detail.