Executive Assistant at Capita

Job Description:

• The purpose of this role is to be the administrative support to the Managing Director and be responsible and accountable for knowledge of key personnel both internal and external and understand the key aims and objectives of the business.  Confidentiality and discretion are essential in success in this role.

Key Performance Areas

• Promote the Capita brand and values.
• To be the first line support to the MD
• Collating weekly/monthly reports for MD and HR

Key Competencies    

Skills and Abilities (what must I be able to do / display)

• Responsible for heavy calendar management, requiring interaction with both internal and external executives and assistants, as well as employees, colleagues, clients and stakeholders to coordinate a variety of complex executive meetings, site visits, off site visits, business trips etc
• Communicate and handle incoming and outgoing electronic communications on behalf of the MD/DMD
• Assist with preparation and co-ordination of presentation materials and decks for audiences to be presented to by respective executive for presentation purposes
• Review and summarize miscellaneous reports and documents; prepare background documents and outgoing mail as necessary
• Prioritize and manage multiple demands simultaneously, and follow through on issues in a timely manner
• Arrange travel schedule and reservations as needed, including expense reimbursement
• Work closely with the executives to coordinate and launch hard copy or email campaigns to consultants, clients and potential clients (RFP/RFI)
• Additional duties as assigned by the Executive team
• Guest Wifi Access and help resolve any IT issues
• Manage confidentiality of the given task, correspondence, documents etc.
• Values - Open/Ingenious/Collaborative/Effective
• Internal: Will work under and closely with the Executive team, but will also align with the broader direct and indirect business.
• External: Will interface broadly across a wide spectrum of business and association staff at all levels. This will include current clients, potential clients/associations, other regional colleges and businesses.

Minimum Requirements 

Minimum Qualification:   

• Matric (Completed)
• Bachelor’s Degree in Business Administration or equivalent 3 years qualifying experience.

Minimum Experience:

• At least 2-3 years in a similar position
• Computer Literacy including Microsoft Office (MS Word, Excel and Teams)
• Experience within the BPO sector is preferred but not essential.

Operational Requirements

You will be required to work remotely and occasionally at the office during the pandemic.
POSITION TYPE: Full Time with benefits

CAPITA VALUES

•  Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

IMPORTANT

• All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.